Very difficult to order from, scheduling the Geek Squad was a nightmare and when we called we were…read moreconstantly getting a machine, who either transferred us to someone with no ability to assist or was the wrong department or it hung up!!! HORRIBLE customer experience and we would not recommend them!

I'm really sorry to have to give out two stars after visiting this place but I'm being generous…read more During and after the COVID pandemic I've been giving businesses the benefit of the doubt. The first sign that this was going to be different was upon entering. The front desk attendant was engaged in an animated conversation with a fellow worker. Obviously too busy to acknowledge customers. I came over looking at the possibility of purchasing a small sound system for our nonprofit's meetings. I stepped into the sound system area. An employee was looking into infinity and an open Sudoku game on his smartphone. I asked where I could find such sound systems and he seemed to be bothered by my intrusion into his Sudoku. He pointed towards the WiFi section. Not a peep. I thought about their training process at Best Buy and how it could be improved. I then stepped in the WiFi and boom box area. An employee was idling by but when she saw me, she stepped away quickly. The cash register area had three employees engaged in conversation. Not one looking at the floor or customers. I ambled about looking at possibly finding a small sound system. Didn't see any values for what I needed. I left the store after 20 minutes. Not one person approached me. I figure they're not interested in their jobs or their company. Don't think I'll ever be here again.

Very honest and knowledgeable. I went to several places looking for someone who would be honest…read moreabout what I needed for a computer. Others places just wanted to make a sale and won't explain anything to me. I went to the wonderful owner at DSI and he asked me a bunch of questions and then explained to me my options and what would work best for me without breaking the bank. Prices are very reasonable, able to fix your computer issues, and impressive knowledge of computers.

From the owner: Technology sales, support and services for home, business, and enterprise clients…read more - In-house, onsite, remote. - 24/7 Emergency Service Family owned company. Provided solutions are never 3rd party unless requested. Diagnostics, repair, data backup / transfer / recovery, hosting, virtual machines, dedicated server, cabling, consulting, phone systems, camera systems, programming, disaster prevention, offsite backup, 24 hour service, network support, server support, database support. Windows, Linux, Mac, Novel, iOS, Android Dell, Lenovo, HP, Cisco, SonicWall, pfSense, Ubiquiti WAN, LAN, WLAN, WiFi, PtP, PtMP PHP, Java, VBasic, .NET, Delphi SQL, MySQL, MariaDB, Access SHIFT {Create + Elevate} Bring us your TECH projects, ideas, needs, problems.

The review of the Apple Store at the Mall of New Hampshire seem to be on two extremes, either…read more5-stars or 1-star. I can see how new employees, not properly trained, can wreak havoc on a customer's device, especially when one has driven long distances to seek assistance and instead get an "oh well" or a "call the non-support center" and wait six hours to get a human... Well, I did it in reverse and it worked. I tried the Apple "non-support Center" first and I got what I expected, hour-wait and a non-resolution of my problem. So then I ended up getting a Genius Bar appointment and had the luch of dealing with Justin, who apparently knows a lot about Apples. I arrived on time and went to the Genius Bar where I saw Justin, who although was waiting on three other people, had time to work with all of us. My issue was that somehow, different large movie apps and their gigabyte-sized files had created invisible grabs on my memory so my system memory (for an iPad) was 140GB. I had previously tried to first offload, then delete apps by the score, then erase and reformat from a backup but it didn't work. So came over here to get the scoop on how to redo it from scratch. Justin took me through the paces and it turned my system files from 140 GB down to 8. Exactly what I wanted. I left with a working piece of equipment. Prompt, courteous, good value.

Ray,at the Genius Bar, did a diagnostic test of my MacBook Air to find that I need a new battery…read more He kept it for servicing and I should get it back in a few days to use for a few more years. Ray had excellent customer service. He tells you everything you need to know and showed me the results of diagnostic test! He is calm and thorough in his presentation. Thank you Ray for giving me continued confidence in Apple products!

My elderly father got caught up in an online scam that left his laptop full of malware. I own a…read moresoftware development company and I'm very technical. I wanted to find someone who was actually technically qualified to handle this, and I have. I had thought about going the Best Buy or Geek Squad route, but I've had mixed results with both over the years, and honestly I didn't want to make my parents drive somewhere to drop off the laptop, just to have to drive there again to get it another day. They're quite elderly and I needed someone who could just go to them. When I called KC Technologies I immediately spoke with Kael, the technician that would be helping my parents. I liked that I was speaking directly with Kael because I was able to explain the details of what had happened without a call service or some kind of dispatcher trying to recreate the information. He walked me through their process for cleaning and securing the laptop, which in my opinion was comprehensive, and assured me that they had handled this exact type of situation many times. quickly arranged a same-day, in-home visit for a very reasonable flat fee.. He went out to my parents' house in the evening, so I didn't hear anything else about this until the next day. My parents talked about Kael for days afterward. That might not sound like a big deal, but my parents are not exactly known for handing out compliments. They said he was kind, patient, easy to talk to, and that he explained everything he was doing in a way they could actually follow. He never made them feel embarrassed or foolish about how they ended up in the situation, which meant a lot. Kael also didn't just fix the one laptop he came for. When he assessed the situation, he took it upon himself to check the two other computers in the house, found malware and hidden files on those as well, cleaned everything up, and set my parents up with software to help protect them going forward. My dad offered to pay him more for checking the other computers, and he refused to accept it. Perhaps I'm getting cynical in my old age, but I'm not impressed by much these days. That said, I'm extremely impressed by this company and specifically this technician. These folks were professional, thorough, and genuinely kind. As parents get older, the internet becomes a minefield and it's really hard to find someone local who will show up at their door, treat them with respect, and actually solve the problem. KC Technologies did all of that. I'd recommend them without hesitation and would definitely use them again.

Fantastic customer service! Had our Medical practice up and…read morerunning in 40 min. after arriving on site. If you have an issue with your pc contact KC Technologies! You'll be glad you did!