I'm extremely dissatisfied with the handling of my home mitigation process. I trusted them based on…read moremy insurance provider's recommendation, but the experience was unprofessional and costly. Their job was to determine if there was mold in my basement. They found none but advised me to bring in a plumber for a moisture issue, which I handled. Beyond that, Rainbow conducted additional work..removing cabinets, countertops, and flooring, widening drywall gaps, and detaching appliances--without ever obtaining my permission or notifying me 1st. I wasn't physically present to oversee the work, which they knew, yet they went ahead without my consent. When I spoke with my insurance adjuster, they expressed concern over the repair estimator's unprofessional comments, and there's been a clear lack of coordination between Rainbow and my insurer. For example, they sought flooring approval from someone at Allstate, not my adjuster, and ripped up my entire kitchen floor without consulting me. I was forced to come out of pocket thousands of dollars to address damage and repairs I never approved. The kitchen was unusable for weeks, creating an uncomfortable environment for the family living there. Then Rainbow demanded a repair deposit which was shocking to me. Throughout this process, their communication was abysmal. I was initially satisfied with the floor repairs, but I'd never trust this company nor would I recommend them. To make matters worse they installed a cabinet under my sink with incorrect measurements and a different color that I never approved of. They thought I would let that slide but I told them to correct that and to get the correct sizing and color as previously installed. This caused a further delay of additional approval requests and shipping times. 15 months later the floor panels are beginning to lift. I called to ask about a warranty. Here I am after reaching out twice...with confirmation of a callback and visit, No response for two weeks. Something told me to hold back my initial review..now I can deduct an additional star. Do better!

We recently used Rainbow International for mold that was found in our laundry area (inside our…read morekitchen). We were pleased with the quality of the work, however not with the level of communication we received from Rainbow. Not only was it not made to clear to us that during the process we would have no access to our kitchen but when we arrived home late in the evening (around 10pm) on the first day of work we could not reach someone to tell us if it was even safe to be in the house. We just came home to a 'tented off' kitchen unexpectedly. The original estimate said the work would be done in 4 days and it actually took 8 days. Not only was that 8 days we had no access to our kitchen or back door but those were 8 days immediately prior to our settling on our house and the extra days meant we could not pack up kitchen to move until the night before settlement. But our biggest concern was with the final cost of the repairs. We were given an estimate of $2964 and agreed to that cost estimate. When we received the final invoice it was for $3826. We were not at all prepared for the final cost to be nearly 30% higher than the estimate. At no point did anyone from Rainbow contact us to tell us the estimate would not hold. The work needed to be done but if it was going to be more than what was estimated we would have greatly appreciated knowing that.

I never gave a time or date for the project but the reply was that they are "booked for this time"…read more Honestly they were better off not responding at all. They did come back to apologize for their quick response (dismissal) but by then I had went with a different company. EDIT: Thanks for the clarification from the business manager. This review was written months ago as soon as it happened and has been sitting in my drafts. Regardless I still don't appreciate the response.

After a leak caused significant damage to our kitchen and floors, we worked with Ruach on the…read morerestoration. Jed was very knowledgeable and helpful about the insurance claim, and stood by as we went through multiple rounds of estimates to get the appropriate funds from our provider. Once the work began, everything was as promised, and on or ahead of schedule. Highly professional and reliable. Would recommend to any friend or family member.

The ceiling on my carport collapsed during a severe storm. Warren Construction sent out workers to…read moreclear the debris immediately. The men who came did a terrific job, leaving the carport cleared and clean. Following the incident, I had two occasion to speak with Jack. He was extremely helpful, courteous, and knowledgeable. Jack provided valuable information and guidance during a stressful time. Based on my experience, I highly recommend Warren Construction.

Warren was sent out to our home to fix repairs from a large fish tank leak. Both teams that were…read moresent out on separate days did a fantastic job. The gentleman that was in charge of fixing the walls in laundry area was very professional during his time on the job. The other part of the repair work required the carpeting to be replaced, which they did a great job and we love the carpet.

This company was sent by my insurance company. My insurance company paid them directly and then 3…read moreyears later, I'm contacted by a lawyer they have obtained. They claim I owe them for the work that I told them not to do and didn't let them do and so they charged $500 just to come out and evaluate the property. Not once was I sent a bill, called, or contacted in any way by the company. I contacted the company and they stated "we can't help you didn't get any notice. The girl that did that doesn't work here anymore". I then contact the lawyer, who was a complete ass, and he basically threatens me and tells me that it doesn't matter if my insurance company paid them, I owe them as well and it's not his problem I didn't get a bill from them. So now I owe not only $500 but also owe so outrageous lawyer bill which I am forcing my insurance ace company to pay and they can take it up in court. I will make sure to never use this company and will make sure their name is is known for a company that works fraudulently.

BE AWARE. They were referred by our insurance. Once they found out our deductible the bill for…read moreservice came coincidentally close to it. Our need was not an "emergency", but when they offered to come right away we accepted, not knowing at the time that EMERGENCY fees would be assessed. Our insurance adjuster identified a few discrepancies as to how things were calculated, but these were minor compared to the added after hours fees. We have expressed this to our insurance company and they will be noting the reference file. The back door way to obtain additional fee and unwillingness to budge on the charges, I guess comes back to BUYER BEWARE.

Do not use this company…read more Our insurance company selected this company to repair our bathroom after a failure in the flooring caused water damage. The result is an uneven floor and bubbling paint within three months; two months after they were supposed to finish. The work was supposed to be finished by the end of March when I started a four-month deployment. They assured me that that was more than doable. When I started my deployment the demolition had not even finished in our 200 sq ft bathroom. This meant I was not home to monitor the work and it went downhill from there. They finally finished two months later and when I came home I found the entrance to the bathroom had been raised almost a full inch and was now that far above the bedroom carpet. We'll get used to that but it was very surprising given the old floor was level with the carpet. As I walked into the bathroom I noticed a very obvious slope from the door to about 3 feet into the bathroom. I put a level on it and there was a gap under the level of about a quarter inch and it was clearly not level. I also noticed that they had not put sealant around the mixing valve cover or the cover on the shower head. When I contacted the company they said they had to raise the floor to meet the toilet flange. Two things are a problem with that. First the sill of the bathroom door used to be even with the carpet; now it's an inch above. That seems clearly unnecessary. Second if you have to raise the floor you do that with subflooring across the entire bathroom. You do that ahead of time and make sure the tile is level. But I wasn't there to oversee the work and insurance had paid them. So I figured we'd just deal with it. Now a month later and the paint they put down is bubbling. Do not use this company!

I wish I would have read the reviews but my homeowners set it up. They tried to charge me twice…read morefor the same process. To pick up the carpet and to put it back down when I asked for them to remove the carpet as well as the padding. Then they are harrassing me about paying for the carpet piece of $144 when I had to pay another company to remove the carpet to replace it with new carpet and they should have removed it with the padding in the first place and then they lied and said they put foam spacers under the carpet which they didn't do neither. I thought we agreed to remove the charge (Tina) she sent me the invoice with the charge removed and then once I paid that invoice in full and have the receipt, she came back and said I still owe them the $144. The office staff are horrible and disrespectful.

Perry and his crew was great Did a wonderful job to repair…read moreour main floor beam that was in bad shape (we have a house that was built in the 1940's) Chris and his crew was always on time and cleaned up before they left each day it took 2 weeks to complete this job thank you all so much

I originally used another company to install a French Drain in my basement…read more Unfortunately ,they left my home in considerably worse condition then before stepping foot into my home. After calling in at least five different contractors to resolve the damages left by the original company we decided to use American Eagle owned and operated by Perry Watson & his son Ryan. They were extremely organized and methodically fixed a boatload of problems. I found them to be professional and always there to answer my questions & concerns promptly. Perry was previously an Industrial Hygienist , whose experience he applies to American Eagle. All surfaces were covered with plastic and air scrubbers were used to mitigate construction debris and dust. No one else in the industry does this. In comparison, the previous company left a filthy state of horribleness that I was left to clean for weeks. American Eagle hands down would be the only company I could give a 5 star in recommending and would use again in a heartbeat.

So my neighbor's house caught fire, causing the siding to melt from my home. DriGuys did a…read morephenomenal job removing and replacing the siding. However, it was their genuine kindness that I remember most. Thank you for doing all you could to ensure this process was efficient, expertly completed, with a minimal amount of stress. God Bless. Anita from Oxon Hill

Prompt. Courteous. Efficient. Friendly. Knowledgeable. HIGHLY recommend! A good friend of ours had…read moretold us a while back about DriGuys Restoration. I had hoped to never have to use them but once our sump pump failed and water was flooding our basement, we knew just who to call. Thank you for coming out literally within 18 hours of us calling you, finding what we needed and fixing up our basement! Couldn't recommend enough!!