TERRIBLE SERVICE! Flowers were ordered for my mother's 75th birthday by my fiancée through 1-800-FLOWERS. I got a phone call at around 9:30 AM from a young woman asking if I was home. I told her I was not and asked her if she could deliver the flowers after 2 PM. She then told me that she was outside. She asked if there was some way to give her access to the building and I said I would have to buzz her in and that I was in Brooklyn at the time with my mother. I asked her if she could come back after 2 PM when we would be home. She agreed and we ended the conversation.
Less than 5 minutes later, she called back saying that she left the flowers with, and I quote, "someone in an office" in the lobby of our building. We have a super who is responsible for not just my building but three others as well. I don't know how she found him...I can rarely find him. I said ok....as in ok, what am I supposed to do now... but then line went dead. I don't know if the call dropped or if she hung up on me but I figured I would deal with it when I got home. When I got home, no one was in the super's office and I was unable to find him before he left for the day at 4 and, unless there's a water main break over the weekend, no one will set foot back here until Monday. And I am sure, by then, the flowers will be dead.
I shouldn't have to run around, looking for something that was supposed to be delivered to my door. I called my fiancée to let her know about the issue since she was the one who made the purchase and she was treated VERY rudely by both the delivery girl and another woman at the shop. They refused to take responsibility for their failed delivery and refused to redeliver flowers the next day, saying that my fiancée should take it up with 1-800-Flowers. (Which she has.) They also lied and said that I was the one who suggested that the flowers be left with the super. Buyer beware. It is one thing to be lazy and not do your job...and maybe next time call ahead before delivering flowers from White Plains to Mt. Vernon...but it is another completely to call someone a liar. This business is very shady and I would NEVER, EVER do business with them again. read more