I was pleased with the service when I dropped off my clothes and customer service was excellentread more

After relocating to Mequon from Chicago I have found most things a little cheaper. Not this…read moreplace!!! My bill was TRIPLE what I paid for dry cleaning in Chicago. I paid for 1 sweater $16, 4 pants, $16 each and about 20 shirts, $5 each for a total of $190 for 25 items. They offered me coupons for my next visit which I turned down as I told them I won't be back.

I had the pleasure of working with Anastasia today…read more She came in on her day off to make time for me. I am getting 3 wedding dresses altered. She was not only kind and very communicative- there is passion and love behind her work. I could tell from the moment I walked into the door and she gave me a hug. Her pricing is extremely reasonable especially for her quality - you can tell she does it for the love of the work! She made me feel truly special and I wouldn't trust my dresses with anyone else! Highly recommend!

Excellent experience from start to finish! Anastasia is extremely skilled and has a great eye for…read moredetail. She took the time to understand exactly what I wanted, and the final result exceeded my expectations. The fit was perfect, the workmanship was beautiful, and everything was completed with great care. If you need alterations or custom tailoring, I would absolutely recommend Anastasia. I will definitely be coming back!

So far, I'm very satisfied with my experience here. I saw some bad reviews on google, mostly about…read morephone conversations with the owner. I went in person to have some pants altered. He was very happy to see me and was very cheerful and humorous. He has an accent that understandable, and he knows about the current styles. he showed me exactly what he was going to do with the pants, and he has some reasonable prices. I absolutely trust him with my tailoring needs.

AVOID this place like the plague. I took a brand new suit that was purchased in NYC in for some…read morealterations and he totally fucked it up. Put 3 holes in my suit trousers and refused to pay for a replacement. He's no master tailor. The extra fabric inside my trouser legs were trimmed sloppily and he made holes everywhere on the inside of the extra fabric. This guy is old, stubborn, wont listen to his customers and is a shitty tailor who ruined my $500 suit.

Few very important aspects that need to be addressed with this place…read more 1) the work they did on my shirts were professionally done, and that's where about the good service ends. 2) Prices are very high. To have two shirts pulled up two inches I was charged $15 EACH. Making it $30 total 3) Service was everything but pleasurable. When I dropped off my shirts they never mentioned a price. I was told I could expect a call in 7-10 days, 3 weeks later I was still waiting for the call. After making two separate calls I was finally told I could come pick them up. Then after complaining about the price I was told to pound sand and that's what their prices were. Again! To be fair, the work was very professional and I didn't have anything cleaned so I can't speak toward that aspect of their business. But overall I'm not very impressed with their service and prices.

I had bought my white professional shirt (White House Black Market) which was hard to find and I…read morebought it for $98 plus tax. It's very hard to find a white shirt that fits well on me. I took it a few months ago to get it cleaned. When I went to go pick it up, they approached me with a big green mark on it. They asked me what it was. I responded "that was not there when I brought it" they tried blaming it on me. I didn't accept that fault because I knew it wasn't there when I dropped it off. They said they will try to work on the spot. After giving them sometime, I would call and they would push me off. The owner, Vladimir, told me that they couldn't take the stain out. I wanted to salvage the shirt since it's hard to find a good quality, fashionable white shirt. I offered if he can cut the sleeve to make it a 3/4 sleeve to remove the stain. He said they do tailoring and can do that and he was looking online for the same shirt. Weeks went by with no call from him and every time I would call they would push me off. I finally went to the store today and he gave me my shirt in a clear bag and it had MOLD/black spots all over the shirt and it was torn on the sleeve. I asked him what happened? He continued to offer me $70 in credit or $50 cash. I told him I spent $98 plus tax and they don't sell this shirt anymore. I asked him about his insurance. He said he will not claim on his insurance because he has a $250 deductible. He pulled out $50 and handed it to me and he wanted me to sign a liability release. I told him I wouldn't. He told me that's all he's giving me and that I can sue him or whatever I need to do. This is a disappointed and very upsetting. BEWARE that if something happens to an expensive item he will not give you what it's worth and will try to blame it on the customer first. He had my shirt for months before I picked it up today. I gave him the benefit of the doubt that he was going to be able to fix the shirt, but he didn't! He gave me $50 and told me to sue him or whatever I need to do. Sara

Wonderful quality, reasonable prices and timely completion. The 4th tailor I tried in the area and…read moreby far the best.

We had a suit case repaired. The work was excellent. It was done in a timely manner and they are…read morenice people. Thank you to Paul.

The picture explains it all! They ruined my Canada goose and blamed the manufacturer. What a shame…read morebecause I've been a loyal customer for years. Don't trust them with anything black or dark.. it will come back faded!!! I tried cleaning the coat myself to see if I can get it off but nope. I'm so upset that they tried nothing to help.

Brown Deer Cleaners has been used by my family for years and the services have been stellar…read more What concerned me is that a new payment policy (not posted) is to pay for the service up front. Without seeing clearly posted charges for the various items to be washed or dry cleaned, the upfront cost can be a surprise -especially if something occurs during the cleaning process. Another concern: having to be told "this is going to be expensive" before any payment was made. When you tell a customer about a cost that you think they can't afford, you are telling the customer to go elsewhere. I didn't drive up and walk through your door to hear not so subtle hints to take my business elsewhere. Post all charges -large print, clearly. Post what will be considered "extra charges" including any alterations that are available.

This place is entirely too expensive. I had 15 shirts dropped off and requested heavy starch on…read morehangers. When I got the load back I was charged $58.87 the pricing of this cleaners is predatory. I have lived in eight different cities around the United States, all a lot bigger than this Brown Deer village business, and $3.92 per shirt is ridiculous. While the demeanor of the owner/workers appear charming -- don't buy it -- first shoo around. Good services DOES NOT have to be exurbitant! I've had pick up and drop off laundry services in major cities that cost not quite as much. Again, shop around and don't be afraid to ask upon drop off if there any coupons that can be used.