Beware, rude owner and tasteless, overpriced food. I posted this review on Google Maps yesterday. After receiving the rude and unprofessional response from the owner, I went back and edited my original review that mentioned "bubble gum" instead of "cotton candy" syrup. When I wrote this review, I legit thought the ice cream came with bubble gum syrup for some reason, but I was wrong and it came with cotton candy syrup instead. Honestly, it makes no difference at all and only serves to reinforce my point: The ice cream was flavorless, unremarkable and overpriced.
Anyway, here is the review:
Went there today and ordered the Rainbow Candy soft serve. I asked for no jelly beans and they forgot the sprinkles. Honestly, I did not care too much about that, sprinkles are mostly for aesthetic purpose anyway.
The cotton candy syrup was the real letdown. There was barely any of it, just a thin coating on the ice cream, and it tasted like nothing. Even if they had given me more syrup, I still don't think it would have tasted like cotton candy. That's how non-existent the flavour was. I literally paid $7 for a vanilla ice cream that tasted the same as a McDonald's $1 cone. Why did I go here instead of McDonald's?
Extremely disappointing experience overall. This place feels like a scam...
Here is what the owner replied back with:
Thank you for your words. We always welcome customers who have a good taste and eye to provide us some feedback which allows us to perfect our products. But definitely not welcoming someone doesn't value our food and creates something out of nothing and slander others. Actually, we never ever have bubble gum favourite at our store. Please read the ingredients on our menu carefully. If you like bubble gum, feel free to go to your "McDonald's" and ask for it! Hopefully, you could find it there. Please do not ask for Mc Cafe at Starbucks.
Extremely disappointing to have someone who doesn't know how to enjoy good food. It is such a waste for the food. read more