Went there to buy some books with a gift card. The clerk told me that my Rewards card had expired…read more The clerk asked if I wanted to renew, and I replied no I wanted to save the money and I'd use my wife's card. We used the gift card and another coupon, the balance was modest. As I go to leave the clerk snidely said you know you could have renewed for free with use the of gift card. Told him can I do it now? Nope its too late he said with sarcasm. This is about the 5th time I have had service problems with this store. The clerks are generally rude and this incident only reminded me how bad it is.

The best in the area!…read more Friendly people, huge store, great selection. One of my favorite parts of this particular location is their giant magazine rack which conveniently sits next to the Starbucks inside. A huge amount of seating both in Starbucks and also in the store itself. You could, and I have, gotten lost in this place.

Many book selections and friendly staff. Willing to help and help source anything you're looking…read morefor. This trip was for a children's book, ended up with a bath book that they had a few options. They were doing an event with a local brewery in Melrose which I thought was a cool collab. First time here I unfortunately couldn't find what I was looking for and parking is tricky in this area. But supporting local feels good.

Great place. People are very helpful and there is a wide variety of materials to chose from.read more

I visited The Book Rack during Independent book store weekend. This ended up being one of my…read morefavorite bookstores in the Boston area. They sell a mix of both new & used books, and their used book selection is amazing and well priced. I recently stopped by The Book Rack for a second time to donate some books for store credit - I was happy with the store credit I received and will be back soon to build my book collection.

Stumbled upon the Book Rack the other day, while waiting for a restaurant nearby to open for dinner…read moretime. It's so cute in here! They offer both new & used books, the selection seemed endless. I liked that they offer used books in pretty good condition, as well, at reasonable prices. Lots of fun bookmarks & cool kick knacks! They had these LiTEArary samplers that I almost bought... I think this would make a unique gift! We didn't get to spend too much time here but will for sure be back! Parking: street meter parking

I am so lucky to live within walking distance of this independent bookstore. It's a great place for…read morebrowsing for queer, feminist, and intersectional books. I've bought a lot of gifts there since they moved to their new location. For those of you who have to drive, there's plenty of on-street parking nearby.

Super selection of queer, feminist and all together awesome books with an amazing owner and cool…read moreshop Corgi, Ruby. Fantastic recommendations and a great variety of stickers! Books priced as expected for an independent bookstore and again I was happy to pay.

Horrible experience today. I walk in to the store with boxes covering the front enterance which was…read moreunpleasing the second I walked in. The girl behind the counter who I came to find was the owners daughter (and 12 years old.) was beyond rude, yelling at her employees, wearing improper work attire (shorts and a T-shirt) giving extremely judgmental looks to me and my two kids during our entire checkout process. Also learned that the items are extremely up-charged, seeing as to how I was close to paying 15$ for a stress toy that retails at 4.99$. I support small businesses but will NOT be supporting this one.

I had an awful experience with this shop. I called ahead as I had heard they had needohs for sale…read more I spoke to a young girl on the phone who told me they had some nice sicles left. She asked me how many I needed and I told her I would need four. I explained that I lived an hour away and she stated she would hold them for me, asking me for my name. I drove an hour with my children (one of whom is profoundly disabled). My son was super excited, but when we got there the two girls said they just started their shift and could not find the items. They texted a group chat and told us that the girls who were on the shift before them were new hires. They stated one of them replied "maybe" when asked if they spoke with me. I showed her my call log and the girls apologized. My son ended up sick from car ride / anxiety over the situation, vomiting at the exit and we quickly had to leave. I did reach out to the store owner. She claimed she was out of town and would call me back the following day. Days later I never heard from her so I followed up in email. Instead of being apologetic for the situation and not calling me back she proceeded to shift blame and gaslight me. She said they would never agree to hold and that I should "plan ahead". I don't recommend a store whose owner does not value their customers. I am deeply disappointed in her response to what happened.