I am not aware of anything but good comments about Dr. Hon, so my criticism is of the communication…read moredifficulties with this practice. I had to cancel an appointment due to illness and it took me two days to get a callback and then was peppered with questions, email address, healthcare card number, etc. I gave my date of birth, phone number and full name, but they continued with a barrage of questions even when I explained I was too ill to remain on the phone. This is not good health care. Please fix this problem.

I almost don't want to write a review of Dr. Hon because I don't want the word to get out what a…read moregreat doctor - and person! - she is. She is thorough and listens with care. She is not scared to refer to specialists, and she is great about giving me insurance-required referrals so I can keep seeing the specialists I have worked hard to find. She has the best personality - not stiff or stuffy at all. She has a good sense of humor, and I always leave feeling better than when I went in. I would recommend her to everyone, but I don't want to make it harder to get an appointment!

I've been visiting this location for ~5 years. Really large clinic, clean, and full facility…read more(bonus: ARA right next door for all imagining needs). Front desk and scheduling staff are always pleasant and helpful. After a decade and a half in west ATX, I finallllly found a fabulous internist (who serves as my PCP; Dr. SC) at ARC-FP. Yay! Very patient, thorough, takes his time, kind, compassionate...fantastic "bed side manner" and care. Everything you want in a doctor...but, sadly not without some...mmm...negatives. I guess a lot of other people also like Dr. C as much because he's always booked out far. Three plus months in advance to even schedule an annual exam. Eee. And expect to wait a while to be seen after your appointment time (they have comp Wifi; signal can be poor inside building). I think feeling like I'm in great hands is worth a little sacrifice, especially after such a long journey to find somebody I really, really like. Luckily, I found another PCP at a different ARC location (Bee Cave; see review) who usually has same week appointments available when I need to see someone faster (e.g., order labs, GI flareup, respitory infection, etc.). I also found my wonderful rheumatologist at ARC-FP. Dr. K hits all the marks as well. Very kind and so knowledgeable. He quickly Dx a longtime issue I had been suffering with, and continues to assist me on my journey to gain mobility and PRAY someday be pain free. I really appreciate everybody at Austin Regional Clinic Four Points. They are always very busy so some patience is required; however, they still manage to make me feel important and truly cared about. I'll take is as a W. :D

Fast, friendly, and large. My wife and I had come here for her to see a specialist and we were in…read moreand out faster then it took us to drive there. My wife got good news, We were able to get in and out quickly and get on with our day. Thanks ARC.

Great office, quality care, kind staff. Would recommend them to anyone. All quality people.read more

Awful money hungry practice. Will only address one issue at a time, you must make separate…read moreappointments for each issue. Now charges $50 extra for every medicine refill and required an appointment with every refill for every medication.

Adding extra charges for routine medication refills. Already demands a separate appointment for…read morerefilling each medicine. Also, will only discuss one medical issue per appointment. The inconvenience and extra costs yo the patient on doing so is not as important to them as getting extra money. Awful.

Appointments to personally see the Doctor, although requested, rarely occur. Seen by (PA's or…read moreNP'S?) . Recent very unpleasant 2+ month disputed (11//22/2022!) invoice exchange with staff persons. Confirmed on numerous occasions as having been paid by insurance, over a YEAR ago. Office persons incompetent beyond description. Switched to another Doctor.

I was a new patient to ARC. I took the time to fill out all the medical and family history ahead of…read moretime, as requested. I arrived for my 11:00 appointment 15 minutes early, as requested. At 10:45 in the morning, Dr. Zook was already 30 minutes behind, which in clinic-speak is at least 45 minutes. (Another doctor was already one hour behind.) The staff at the front desk made it clear that delays with Dr. Zook are routine--which I interpret to mean my time is not important to Dr. Zook. My money is. I left and called ARC's administrative office to complain. They sifted me through phone tree after phone tree and numerous receptionists who just sent me to somebody's voice mail. There was no difference between calling ARC and trying to get an internet and cable technician on the line. ARC's model is exactly the same. We all know this is the prevailing attitude of the medical industry: we are customers, not patients. We have money, not illnesses. Read the other reviews, and you will see: ARC is just another corporation, not a clinic. Because I was not sick or in pain, I did not have to submit to coercive corporate tactics: I need a doctor eventually, but not necessarily today. I try to push back on ARC's kind of cynicism in whatever small way I can, so I refused to reschedule. Reschedule for what--another doctor who tells all of his customer-patients to get to the clinic early so they can sit there and wait while he drags along, wasting our time? I've started looking elsewhere. I suggest you do the same.

Best Doc I've ever had. My father went to him when he lived here and then I've seen him for around…read more5 years now. Dr. Zook and his staff have consistently helped me in an effective and efficient manner.

I happened to see these bad reviews when putting the address in for my appointment today and felt…read morecompelled to share my experience. I've been seeing Dr Naglieri for 20 years, I've followed her from ARC to here. I now live an hour from the clinic and make the drive because she's so wonderful. She's wise, caring, and looks at the whole picture. She doesn't just shove medicine at you to "fix" things... I've also seen both the PAs and they are both great. When she suggested testosterone replacement I spend 2 years trying everything else for my fatigue(despite the labs agreeing with her) finally tried it and wished I had of listened sooner. Thanks to her and the specialist she sent me to I was diagnosed with hashimotos within 6 months, most people it takes years to get a diagnosis. I do think the office itself could be better, I also know of a couple billing things that I don't agree with as a former clinic manager. However, the quality of care Naglieri provides outweighs that for me.

I'm very disappointed and honestly outraged over receiving bills and collections notices for labs…read morethat Dr. Nilson assured me were covered by my insurance. I also went in recently for a waist measurement that took 5 minutes max and got charged a full doctor visit fee. I'm livid I didn't catch the red flags sooner, especially hearing others' experiences in recent reviews below. Please avoid this place.

So, went in to go see Dr. Coughlin for what I thought was the flu, was swabbed, turns out no flu,…read morejust a sinus infection. Dr. Coughlin seemed very rushed and not really interested in talking to me further, kind of made me feel less important. I then asked if we could discuss me quitting smoking, he asked what about it, and I told him him that I have been wanting to quit, but I liked smoking. He then said that there are some drugs we could discuss in another appointment and potentially with my counselor as well, and then turned around and billed me for "smoking/ tobacco use counsel". I'm sorry, but if you call brushing someone off and telling them to reschedule a counsel, and then charging them for it, you are not the doctor I thought you were. Which really stinks, because I have heard good things about you, and saw nothing besides someone who just honestly didn't really care.

Great doctor! Took time at explaining everything and answering our questions. Great bedside manner!…read moreHis diagnosis was spot on. Will definitely use him again.

Dr. Wingrove is an exceptional neurologist and absolutely worth the investment in your health!…read moreShe's incredibly professional, compassionate, and takes the time to truly listen, never rushing appointments and always explaining things in a clear, thoughtful way. I came to her after a car accident and a disappointing experience with another neurologist who dismissed my symptoms as anxiety and refused to order imaging. Dr. Wingrove did thorough in-office testing, saw red flags for spinal cord damage, and ordered the imaging that confirmed severe compression in my cervical spine. Her care quite literally changed the course of my health. I needed surgery, and without her, the condition would have gone undiagnosed and worsened. She's also responsive via the patient portal and open-minded to different treatment options. I'm beyond grateful to have found her and can't recommend her enough if you're dealing with neurological issues.

I have talked before about what a wonderful headache specialist and advocate Dr. Wingrove is. I…read morealso want to talk about the equally amazing nurse practitioner Mariah Denny. She is so easy to talk with, so knowledgeable and has given me so many insights on things where I saw patterns but was having trouble connecting the whys behind the patterns. I just had a telehealth visit with her today, and I feel so much lighter after talking with her. She also is so easy to message through their online portal. Thank you both for your wonderful care!

I had appt at 1130 today I showed up at 1120 I checked in the office lady said go down the hall and…read moresit in the room opened door for me. 50 minutes later I ask why I haven't been seen she says we've been looking for you. I told her you sent me to wait down hall. I drove from Galveston tx 5 hrs for my appt wanted me to wait till 1 I'm sorry I have a life I am headed back to Galveston. This isn't good service. Piss poor trying to show respect and show up on time. My time is valuable

office experience with office manager Veronica Soto at Seema Sidhwani-Charla, DO…read more This is the absolute worst and rudest office manager at a Doctors office I've ever had to deal with. She will not allow me to see the doctor because she was offended by the fact that I have a loud voice and said I was yelling at her. I explained that I have always been loud and that I wasn't yelling at her but she refused to believe me. I was so insulted. She said that the only way she would allow me to see the doctor would be if I signed a behavioral contract with her not the doctor her. I told her if the doctor wanted me to sign it I would and she said that she will not allow me to see the doctor unless I signed it. Can't get my records from her either. She refuses to give them to me. Definitely want to add the Doctor was great.

I've gone to River Place OB/GYN since I moved to Austin nearly 6 years ago now. Since my first…read morevisit, I knew that this office would be my home base for all of my women's care needs , no matter how far I needed to drive. I have always recommended this office to my friends, as the office is beautiful, the staff are friendly, and the care is next level. Some years ago, I voiced my concerns to Dr. Shepherd about potentially having PCOS. She took my claim seriously and gave me a formal diagnosis, which is more than I can say about other doctors I had raised this concern to. The past couple of months, I have been going through an ectopic pregnancy, which was at first thought to be a miscarriage. Dr. Shepherd and Dana Wicker were the two primarily responsible for my care during this time. These two women were incredibly professional, informative, and diligent in care when it came to my health and the potential risks this could cause. In addition, they were kind and compassionate as my husband and I went through our loss and the health anxiety it caused. I can say with full confidence that while this experience was incredibly difficult and heartbreaking, it was made better by the bedside manner and care provided by this office. All that being said, I will continue to be a regular patient here and recommend to anyone looking for an OB/GYN.

I came in to have my Kyleena IUD removed because I wanted to get off hormones after nearly a decade…read moreand reconnect with my body. When I explained that, Dr. Thoppil dismissed my reasoning and told me it 'wouldn't make much of a difference.' He quickly shifted the focus to whether I was sexually active or trying to get pregnant, without asking anything about how I'd been feeling or why this decision was important to me. Hormonal birth control--even lower dose options like Kyleena--can still come with a range of physical and emotional symptoms that are deeply personal. I was hoping for a conversation rooted in care, curiosity, and respect, but instead I left feeling unheard and invalidated. Women deserve more thoughtful and empathetic care when making informed decisions about their reproductive health.