I got there at 4:55 for emissions and it closed in 5 minutes. They could have easily said it's too late and we're going to call it a night. They decided to help me and I was able to get it done. Thanks again to the team for making this happen at the last minute. read more

I have been going to Mohawk over the years for servicing my vehicles. It is easy to walk in for emissions and oil changes. Generally my vehicle is taken right in while I wait and I am back on the road in no time at all. Prices are posted so there are no surprises. A sign off is needed for agreed upon work. They also include a multi point safety check of your vehicle. At times there are things they would see that you do not normally find unless a car is on a lift. They would recommend what is needed if you choose to have the work done there. Their staff is friendly and helpful. They deserve a 5 star rating. read more

Excellent customer service. Trustworthy. One tire got a pin hole and Mohawk ensured that I received a decent credit for the new tires. They stand by their service. read more

Charges you $120 to tow your broken down car from a parking lot 200 feet from there store and another $150 to tell you that your car is beyond repair. Shitty place, shitty people, shitty prices. P.s they also left my car outside unlocked the 2 days it was there. Inviting people to steal from it. read more

Awful customer service. Went in .. NO good morning, NO hello, No can I help you??... nothing!!! Guy at counter could not have been bothered. Abrupt and rude!!! The guy in the office came out looked at me said nothing... He appeared to be the manager or maybe the owner. They did say Good Morning to the employee who walked through the lobby. Wanted emissions, web site said open at 7:30. He barked at me that Emissions started at 8 Am. I said I did not know that he rudely pointed at the card I received in the mail. RIGHT THERE!! NASTY and should not be in customer service. read more

I had a flat tire coming home from work, stopped in at 6 PM and they got me in and out before closing. They were very nice and patched my tire. Very affordable, would stop here again! Though hopefully I don't get too many more flat tires! read more

Brought Fleet vehicle here after going to two Firestones who didn't have stock. "No BS Bill" got the leasing company and cut through the red tape and nonsense and took care of everything and was on the road in no time. Went to Mohawk on Federal Road for years and was even better here. read more

We were road tripping from Boston to Knoxville and then back to Boston. Our Jeep got a nail in the tire somewhere in NY. We pulled off this exit and went to another tire dealer who couldn't help us. We then found Mohawk, and they took care of us right away. Our customer service experience was great. He was able to accommodate us. He even recommended a great dinner place. All in all a terrible emergency situation wasn't so bad with the help of Mohawk West Tire. read more

I came here for a ct car emissions test since it was close to my apt. It was easy to find but I pulled into the car wash driveway by accident. There's some heavier traffic near the intersection where they're located. The staff is apathetic but not rude. They processed info and the guy at the counter gave me provoked advice about the ct registration. I could try using a PDF of my ct insurance. Some would take it. Some wouldn't. The test is about 10 minutes (they say 15-20 min) and you pay $20 cash. There's even a monitor showing your car as it's in the garage so you can sit inside and see what's happening. There's only one monitor that shows one car in the emissions test. There was 1 person getting an emission test when I arrived so it took an extra 15 min or so to wait. It wasn't packed on sat at 11:45. In the end the guy that tested my car gave me the info and was very nice. Great experience! Can't ask for more. Quick, easy and getting what you need. read more

I have been to Mohawk West for headlines and emissions. In each case they were quick, professional and reasonably priced. I recently went to have my front brakes looked at and replaced. I was told my evaluation would take 30 minutes. I was not looked until an hour and a half later. By the time all was done I have been there for two and a half hours. I was not happy, it was a classic case on over-promising and under-delivering. They ought to either hire front of the business help or offer a local shuttle to avoid people waiting. Now, on the bright side of a bad experience, the owner-operator gave me a discount on my bill and was genuinely apologetic. His team does quality work and at least for the first 30 +/- miles the car feels great. My recommendation is wait for the small stuff, and get a ride for the larger jobs. read more

Terrible service and rude staff. Overpriced and the wait is always significantly longer than told.

I had a transmission leak that they quoted to be over 3000$. When i initially heard this I said just put it back together And i will take it somewhere else for a 2nd opinion. Sure enough i went to jerrys transmissions in danbury and they found out what was wrong with in mins and 90% of what mohawk said i needed i did not need. It was a simple 393$ total fix. 70$ in parts rest in labor. Mohawk was charging 900$ in labor alone..... if you go to this place just go for emissions, simple tire fixes, and oil changes. Anything else you better off going somewhere else you will save a lot in the long run. Oh ya go to jerrys transmissions for any transmissions problems they are awesome!!!! Saved be 3 grand! read more

a great full service auto repair center, a very honest and dependable staff. ASE certified mechanics who stand behind there service and will give you a written guarantee. read more

I visited from The Poconos and Bill was very nice and thorough. His service was done in a timely manner and he treated me as if he knew me for a lifetime. If I ever return back to the area and I need any service done, I would not give it a 2nd thought...I would go to them and recommend them highly. Thank you for the great service! read more

I received bad service at Mohawk Tires on Mill Plain Road in Danbury, CT. I had a 2:00 appointment and they did not start working on my car until 3:00. The owner decided to service a crony's car before me. Even though I was there first and had an appointment. When I drove away at 4:00, there was an alert on my dashboard to check my $1,000 plus new tires because the tire pressure was all off! Jane C. Ridgefield, CT. read more

Go somewhere else, especially if you're female. Get a full quote and double check for 'misc shop supplies' before you pay the bill. The labor to put in a battery was quoted as $25- i was quoted by another place as $20, so not too much higher. But when I paid, the labor I was charged ended up being 32.85, not to mention the 13.22 misc shop supplies added on the bottom. Hope the $20 or so you overcharged me was worth my future business and this review. read more

Went in to get my tire changed and ended up with a broken glove box. Not only did they not ask permission to go through my personal belongings in my car, they also refused to assume responsibility for breaking my glove box and instead kept repeating the same invalid excuse as to why they wouldn't pay for the damage they caused. The owner himself was whom was helping me so I was exptremely disappointed in the way he handled the situation. I do not recommend this shop and they have definitely lost my business. read more

I think for emissions, you're safe in going here. They can handle that and the price is fixed, so there shouldn't be any problems. Beyond that though, think twice before taking your car here. I took my car in and specifically asked them to consider the fuel pump as the problem based on passed experience with this car. Instead, they ignored my suggestion/hint and charged me $220 for an incorrect diagnosis (they told us the transmission was going) and a couple of gaskets. The car still ran like garbage UNTIL the fuel pump was replaced a few days later (NOT by Mohawk) and now the car runs better than ever. They don't listen to their customers, so they don't care about their customers. They just want to get your money and move you on out. Waste of time and money going to this place. Can't believe they've been in business as long as they have. They're fooling somebody. read more

50% markup on their tires compared to tire rack.Their installation prices are about 100% more than the average in the area. Salesmen did not make me feel comfortable with the purchase. read more

Took my car in for new tires, wiper blades and oil change. Dreaded call came in and told me I needed new tie rods. Told them to hold off. Went to THREE other certified mechanics and told me they were fine. Saved 520 dollars by getting second and third opinions. Major rip off upselling. Thinking about calling BBB. Have receipt to prove their deceit. Stay away from this place. read more

Terrible customer service, Bill gave my appointment away. Double the price for the same service I received at Monro down the street. Glad it didn't work out at Mohawk. Won't receive my business or referrals. read more

Odd noise from my tires...turned our tires had worn unevenly...Al recommended 4 new tires, balance and alignment. Left my vehicle late Friday afternoon, came back 8am Saturday morning...everything taken care of. Professional, very knowledgeable, at a very competitive cost. Free rotation and balance for life of tires/vehicle! Thanks to Al and team...I will be back! read more

Just had an excellent experience at Mohawk with help in an emergency situation with a very flat tire on a weekend. Bill and Jason were most helpful and friendly in advising us of options. After mechanic found tire could not be repaired but that tread was excellent on the other tires, they were able to replace only the one damaged tire. We found the service outstanding, efficient, professional and the small waiting area comfortable. read more

I recently bought a car from out of state and needed to get an emissions test done so I went to Mohawk Auto Center. The people were very polite and took my car right away - I was out of the shop with my emissions report in 10 minutes. The original certification got lost in the mail to the dealership and they requested I mail another original copy to them. I was afraid I would have to get the whole test done again but Mohawk just printed out the certificate again for me and were very nice about it. A great place to go if you need a quick and easy emissions test done in West Danbury. read more

I received bad service at Mohawk Tires on Mill Plain Road. I had a 2:00 appointment and they didn't start working on my car until 3:00. The owner decided to service his crony's car before mine even though he arrived after me and I had an appointment. Then when I drove away at 4:00 there was an alert on my dashboard to check my $1,000 plus tires because the tire pressure was all off!! Jane C., Ridgefield, CT read more

I regularly take my car to Mohawk West for oil changes and new tires, as needed. Their prices are competitive & I trust the advice they give. Al is friendly and accommodating. I often drop it off and pick it up a couple of hours later without any issues. I can count on calling them to ensure they can do the work in my timeframe. It works well. read more

The customer service is terrible at Mohawk. Came in because my service engine light was on. I told them I went to Autozone and had the code read. They told me they would not go on with that code and that they needed to do their own diagnostics. Owner seemed paranoid and suspicious for no good reason. They added they would charge me $109 for diagnostics (to just give me the same info Autozone did for free) . Don't come here!! You will get mistreated and ripped off. read more

I went to Mohawk Tire to get an emissions test on my 22 year old BMW. They said it would be about an hour so I left the car and went for coffee. When I returned they said they could not do the emissions test since the tires were legally bald and there was a noise from the suspension. The tires are worn but the wear indicators are visible but not exposed. The car has had bushings, lower control arms and struts replaced so there is nothing wrong with the suspension. I have been an active member of BMWCCA for over 25 years and this car is old but in close to perfect shape. I feel they either wanted to sell me tires or did not want to do the test since older cars without OBD hookup require more work to do the test. I would not recommend bringing vintage cars there nor will I be using them for my other vehicles. read more

Rip off! Service technicians are a bunch of arrogant kids that are sloppy and downright incompetent. Tires are priced ridiculously high, up to 40% more than Mavis, Town Faire, BJ's, Costco. Take it in for an oil change and experience the funniest up sell in Danbury. These guys are losers. And you will be too, if you allow them to service your vehicle. read more

Just went to get emissions test done on my car since they are only up the road from where I work. There were several customers in line ahead of me and only one guy behind the counter but I was still out in under 30 minutes. read more

my wife went there to have emissions testing done. she was told "we cannot test for emissions because your tires are bald" . Ok, I know this, but was trying to get everything in order before spending my money on tires. IE.. possible cost of car repair versus tires. The question I have is, What the heck do the tires have to do with emissions?! ABSOLUTELY NOTHING!. Went to another place off exit 8, car tested, passed, went to Town Fair Tires for new tires, $500. Mohawk west tire lost! read more

These guys are ripped me off twice. I spent over one thousand dollars on 4 new tires that include free tire fixes. I had slow leek because of nail in tire on two seperate occasions. Both times they refused to fix it and tried to sell me new tires at $250 each. Greco just down the street fixed both for $28. Mohawk does not to their job. Sleazy sales guys. read more

I've been a customer of Mohawk service for several years. I have found them to be very helpful and honest with regards to the service of my cars. I've gotten tires and service there. I get my oil changes there and they always leave my car inside clean and they use a floor mat and seat cover. I would highly recommend them to others. read more

Never again! Took car for an oil change, they didn't put a washer back and left a faulty filter so ended up with oil on my garage floor and had to spend more time taking the car back to get job done properly. Mistakes happen so didn't complain. Took our second car for a tire rotation and oil change... They didn't put the covers back on the wheel nuts or the center disk back on one wheel. Car came away with very noisy road noise from the tires so I now have to take it to the Audi dealership to see if there is a problem. This place takes no care in checking if the job is done well, or even finished properly. After having to take both cars back to get the jobs completed satisfactorily, I mentioned this on the second visit..... No apology! Just told me that they had been in business for forty years, as if that made their slackness okay!! We will NEVER go back to them as there are plenty of alternative places. read more

My experience was uncomfortable. The place was dark and dirty (the opposite of where I usually go for my CT Emissions, Firestone), and the man behind the counter was pushy. Because I'd never been there before, the man was entering my info into the computer while raving about how awesome their service is, that they can come pick me up so I can have my car serviced there, and that, by far, they were the most convenient place to come (not realizing I live at the other side of town; I was only there because it was close to my job and it was the last day to have the car tested). I tolerated his spiel, then politely thanked him and said I'd consider it, but noted I was happy with where I go--my car's dealer. He scoffed, once again raving about Mohawk's "fair and honest" service, implying, of course, that my dealer that I've been going to since I bought the car brand new were anything but. When my car didn't pass emissions, he was so loud in announcing that the car had failed the four other people sitting there in the lobby got to hear the whole thing. Then he went on and on about how I should bring it to them to fix it because they're certified by the state, which means if they can't fix it I could get an emissions waiver; this immediately implied that they were interested in taking my money but were not so confident they could repair the car. When I asked him why it failed, he looked at the sheet and said, "well, I don't know." I wouldn't trust them with a repair, certainly, if they don't even know why my car failed its emissions test. Overall, it felt snake-oily to me and I couldn't wait to leave. I will not be going back. read more