McDougal Realty is a huge nightmare to deal with!!! We rented duplex from them. Carrie Broadus was…read moreour landlord. She was constantly harassing and bullying me about everything, especially our rent. I've been unemployed since July of 2023 and she has done nothing but harass me, bully me and talk down to me. And because I do NOT like that, NO ONE LIKES BEING TREATED THAT WAY, she refuses to allow us to renew our lease. She has been an ABSOLUTE NIGHTMARE TO DEAL WITH!! Her rental properties sit vacant for a very long time. You'd think that she'd be grateful to have people wanting to live here and pay rent. But she's obsessed with being controlling and being a major bully. I feel bad for the idiots who are ignorantly paying this bully to rent their properties for them because she does a horrible job!!! And now she's lying, saying that she refused to renew our lease because of too many late payments. She had to come up with something so that I can't sue her. I'm going to anyway because even I passed out and had to go to the ER 2 days before we had to move out, she only let us go back to the duplex to get one more carload of things. Then while we were putting that stuff into a nearby storage unit and getting me some Gatorade at the nearby Circle K to make sure that I didn't pass out again, she changed the locks on the door. I was unable to get the broken Dyson vacuum cleaner that was my mom's before my former brother and his 2nd wife went behind my back and moved my mom halfway across Texas and now halfway across the country from us and we'll probably never see her alive again. And we were unable to get some things that were my dad's. He passed away from leukemia in September of 2020. I'm just waiting for her to try to collect money for us not cleaning the duplex well enough, even though she's the one who changed the locks on the door. Yes, I sent her proof of when I passed out and had to go to the ER, paperwork that I received when I left the ER, as well as pictures of my injuries, which included a black right eye, a busted bottom lip and a scrape on my head that I got when I faceplanted onto the carpet in front of my wooden dresser. She allowed us to access the duplex 1 more time before she changed the locks on the door. That's extremely evil, cruel and unprofessional. Now we are homeless and are having to pay to stay at a hotel temporarily. That's an extremely evil person to do that to us, especially after I passed out and spent all day at the ER a couple of days before we were supposed to be out of that duplex. I sent her pictures of some of the paperwork from the ER as well as pictures of my black and bruised right eye, my busted lip and the scrape on my head from my head hitting and sliding down my wooden dresser as I passed out. Carrie Broadus is a horrible, evil person!!!!

I used McDougal Real Estate to list/sell my previous residence. It was a great and easy experience!…read moreI worked with Real Estate Agents Kylee and Daniel. They were both friendly, professional, and helpful. I would definitely use McDougal Real Estate next time I need to buy or sell a house!

Six years, three houses, zero regrets. Meridian has managed my rental properties since 2019 and…read morethey've made being a landlord easy enough that I sometimes forget I am one. They keep my houses leased with good tenants, stay on top of maintenance before small problems turn into expensive ones, and actually answer the phone when I call. That last part sounds basic but if you've ever dealt with other property managers you know it's not. Maura and her team treat my properties like their own money is on the line. I've recommended them to friends and I'll keep doing it.

This company cares about one thing. money. They get you in and they forget you. we show up to a…read moreplace we rented and pointed out the damage as usual, and noticed things like rice on a shelf, and goop on the floor. clearly, the place hadn't been cleaned. when telling the company they just said they would not be doing anything else, as in, go f*** yourself. they don't seem to know what is going on, either. bad organization, bad customer service. imagine being a rental company nd telling a tenant that they have to clean the new unit because theyre not going to. probably kept the cleaning deposit, too. unprofessional, uncaring, and unethical. don't rent a property from this company. also, if youre an owner, dont them.

The staff and apartment manager are horrible!!! They refused to believe that our upstairs neighbors…read morewere extremely noisy, even though we have probably a dozen recordings of them stomping loudly. The apartment manager informed me that she personally inspected the sub floors in that apartment and they are all in good condition. It's not the subfloors, it's the people living there!!!!!! We were asked to move because of the negative reviews that I've left on their Facebook page, which they have removed. They've removed all of their reviews so that others won't see how horrible they are there. We are extremely grateful to be away from those horrible people!!!!! The apartment complex comes with stackable washers and dryers. The washing machine in our apartment ruined our clothes and they didn't replace it until maybe October. Our clothes have stains all over them, including the scrubs that I wear to work. I just bought 4 new pairs of scrubs for work and it cost me $250. The maintenance man said that the washer should've been replaced before we moved in. Of course they wouldn't reimburse us for ruining our clothes!!!!! The dumpsters are almost always full. I've even seen a dump truck drive through the apartment complex and NOT empty the dumpsters. So I would often set my trash on the ground next to the dumpster because I couldn't get them in the dumpster. The loud and obnoxious people who lived above us tattled on me doing that, so now then they threatened to charge me $75 every time that I do that again. Those 5-10 seconds of maintenance putting them in the top of the dumpster REALLY interferes tremendously with them using a leaf blower to blow the dirt around. Because the wind doesn't do it enough around here. The apartment manager apparently has some personal issues that she loves taking out on her tenants. She refused to talk to my lawyer and when I forwarded her emails to my lawyer, he said that she was acting emotionally instead of professionally. That's why I think she has personal problems that she took out on us and no telling how many other tenants. We have personal problems too. PTSD, Anxiety, Depression, ADHD, but we go to counseling and we take meds. And we do NOT take it out on innocent bystanders!!!!!! I've lived in apartment complexes here in Lubbock for about 27 years and it's getting worse and worse!!! And don't bother contacting the corporate office, they don't care either. I think the staff is on illegal drugs.

The staff was amazing with great attitudes. Every month they sent out nice newsletters keeping you…read moreupdated about the complex and the area. Also have a good text system for alerts. Will randomly have food/events for residents. Grounds are kept clean and maintenance staff is quick to respond. Would recommend. Only one con: the birds. They're everywhere and loud and make a mess. But it comes with the nice trees on the complex, so can't really complain. Still waiting to see if I receive all my deposit back. I left the apartment really clean sooo... will keep updated.

justin is by far the best ever always has everything in order and is top notch at what he doesread more

From the owner: Our company was founded in 2022 with the mission to deliver the best option for tenants and owners…read morein property management in West Texas. Our goal is to help tenants find their best fit for a future home and help rental owners leverage their time and energy by offering full-service property management. We take great pride in this and are dedicated to delivering great results to you. Our team is experienced and ready to help handle your rental property needs. Reach out today!

I have since changed my rating from 5, to 1 star. (5 stars before were solely from them moving me…read morein fast, they over charged my deposit when I was desperate and have been awful in every other aspect since then) Simply for the fact their maintenance department is criminally negligent, and derelictive of their duties. For over a year I have stated a need for proper maintenance and ventilation after a major leak was active for 3 months. 3 months of myself and another tenant fighting with them before being properly addressed and yet not even properly fixed ITS STILL LEAKING. Ever since then the area their vendor did not properly service has produced black mold, and has been spreading through the walls and ceiling visibly. I have let them know countless times since January 20th of this year when it's become evident to me it was affecting my health. I had told them my health and well-being were a concern because I was having big warning signs of black mold exposure, as well as there were visible signs of black mold. (Pictures attached) They sent a maintenance man out to service it, he was not qualified for this issue. I called them again because even more spores were present coming through the wall, he came back and confirmed with me it appeared to be toxic mold in his opinion. He also stated it was bad for my lungs. He let me know he would contact a supervisor, Jordan, and she came and also confirmed the issue. We talked about possible resolutions. She told me they would get back to me on what the owner says. That never happened. I had to literally fight with the 2 women in their maintenance department Michelle and Jami to get a call from a supervisor. Thankfully I was able to get her personal number and have been able to skip around their awful maintenance department. Do not expect a call back from them, even if they tell you they will personally. They will not. Multiple times that was stated, and never once did they follow up. They blatantly lied to me, multiple times during this process. I was told the maintenance man would be coming out with a test kit, he did not. Was told I was going to be called back by the maintenance department, I was not. Was told I'd be given an update on what the owner says in regards to ventilation and work, I was not. I've been more than patient and kind with them, especially considering I told them my health was in jeopardy January 20th, it is now March 30th. The owner of the building refused to put in a vent and send out professionals to service the mold. The apartment management were derelict of their duties and exhibited the worst case of gross neglegence I've heard of in a property management company around here. Especially when I've been as thorough and detailed as possible with them on the issue. I was never notified the owner refused to get anything done to mitigate the issue. They have ignored it to the point I was hospitalized with severe chest pains and shortness of breath when I do not have history of asthma or heart problems. In fact they told me this doesn't make sense because I'm overall healthy but there is definitely something going on. Mold exposure. So now my entire life will not be the same quality seeing as there is no cure for black mold exposure. I've been gaslighted by these lovely ladies for over a year now. I have had to deal with the mental and physical pain, and trauma of the neglect they left me to suffer with. I was begging for help, and even offered to get it taken care of myself. Told them I could have my employer come take a look seeing I worked for a licensed trades company. They ignored even that. I literally haven't received any form of apology or assurance that they would make it right. I truly hope this helps you make the decision to chose another property management company because in my opinion you and your family, your pets, your friends coming to visit, would not be safe under the conditions they keep the properties they oversee. You will not receive assistance even if you are telling them you feel like your life and well-being are in danger. They also cancel work orders without discussing any information as to why they are unable to perform their function.

Awesome ownership and service team. Highly recommend going through them to find a house or have a…read morehouse managed.

Loya Cobb had been managing my property since I moved away around 3 years ago. She did NOT take…read morecare of my property! This house is supposed to be non-smoking and it smelled of cigarette smoke, the weeds were 5ft tall, and overall the house looks neglected. She also left the garage door open and all of the lights on. Luckily, my real estate agent went to the property a few days after the tenant moved out and closed it. If you are a person out of town and need a property manager, I would NOT use this company.

From the owner: Strive for excellence across the board in helping owners and tenants gain the highest and best…read moreresults on their properties .

We have had amazing service from Aaron Hough at Location Rentals. He responds quickly and takes…read morecare of any issues with our rental. He is patient in explaining any questions we have and quick to get us any paperwork we need. We greatly appreciate and HIGHLY recommend Aaron and Location Rentals.

Requested to have my property managed. Bobby Brown of Location PM promised to get back to me with…read morean analysis the same day. Never heard from him again even after texting direct and emailing. If he did not like my property, he should have said so.

Shannon is amazing. I wouldn't use anyone else. She is understanding, knowledgeable, prepared,…read moreprofessional. Love her! Her fees are fair and direct, nothing hidden and at the end, the house is empty and clean!

They were amazing and efficient during a time of dealing with our Mothers passing! Everything had…read moreto be washed and cleaned. Plus they cleaned the house afterwards to ready to sale perfection.

Affordable, Stellar Quality, and EASY! Made my transition go from complicated to easy with just a…read morecall.

From the owner: Matador Property Management provides Townhome rentals to Lubbock, TX area.read more

This is the first time I have ever reviewed a landlord but it is so bad…read morethat I need to warn everyone. This man is a one stop shop. Does the electrical per other tenants but doesn't know anything about electricity. In my opinion he is the worst landlord ever. He tries to fix the washing machine but they are all broken down all over the complex. I couldn't get out of either door because the locks are so cheap. Almost no insulation and the electricity bills are SUPER HIGH. The duplexes are missing shingles and fascia. The windows are not sealed properly. One of the most disrespectful landlords, property manager ever.

Stay. Away. From here…read more It's a whole mess. Surprise fees. Guestimated rent and they can never actually give you a direct answer. Front desk lady, Amber is adorable and so sweet but will always have limited information. Amy is absolutely deplorable and shouldn't work anywhere she has access to customers at all. She has no patience and WILL twist your words around. They have no card reader. So you will have to pay in money order, check or online (that has ridiculous processing fees in this day and age). Maintenance NEVER comes out to fix your issues. Say goodbye. To your deposit. Right now. You're never seeing it again.