We chose Modernistic to come out and clean our carpets. We scheduled the appointment online for the next day and applied the coupon offer to our order and we were all set with the appointment. The online scheduling was quick and easy. Aaron gave us a 20 minute heads up that he was on his way and he arrived within the timeframe that we chose. The service he provided was polite, friendly and professional. We didn't need heavy furniture moved so all we had to do to prepare was move some smaller things off the floor in each room. It took a total of 30 minutes for 4 rooms, one hallway and stairs. We had excellent service and the price was what we expected. The entire experience went very well and we'd definitely recommend them. read more

The job better be simple or quick or they just won't do it. I had a new furnace and AC coming. I scheduled Modernistic to clean the ducts before the new units were to be installed. They were here 10 minutes, or less, to look around, take pictures and explain the problem. Couldn't do the work because of asbestos. Told me to reschedule once it was removed or abated. The HVAC company arranged for the asbestos removal and then installed the furnace and AC. Modernistic came back out and were here 5 minutes. Said they couldn't clean them because there was no "trunk" and that they need that to cut the whole for their vacuum, that they were not able to access the round duct pipes. No explanation for why I wasn't told that on the first visit but was told to reschedule. 2 different days sitting at home for them to come only for them to decline the work. I have someone else coming. I sent pictures of the furnace and ducts and they said no problem. read more

Owen and Jason from Modernistic came out today to clean all the carpets in my home, plus the sectional. They were on time, called before they arrived, explained everything they found and were doing, and did a great job bringing my dingy carpets back to life! it wasn't a cheap endeavor, but I was able to use a special offer and coupon making it very well worth it. Please thank Owen and Jason for their professional help. read more

Cam out to clean my area rug and they said to wait til it dried and it should be all good. Needless to say the rug is still filthy. They were in and out within 10 min, needless to say I'm making them come out and reclean it. I do not recommend this company. read more

Modernistic - They came out to clean my area rug and this is how they left it. Never got the rug clean, they were in and out in 5 min. - Carpet Cleaning Near Me - Troy, Michigan

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I went with Modernistic because some catchy little jingle still remained in my memory from decades of hearing their ads on television. I assumed they were a tried and true company, standing the test of time, and assumed I was hiring the best. That could not have been further from the truth. I hired them to clean the carpet of two rooms in a house I will be moving into this summer. On the scheduled day of cleaning, two young and fairly friendly employees showed up to the house in a Modernistic van. They began the "carpet cleaning". I chatted with them, making small talk, while they did the pre-treatment on the two rooms. After about 10 minutes, the young lady exited the house, and then the young gentleman behind her. That process was super fast. I couldn't wait to see them get down to work and bring new life to my old dirty carpets in the second phase, the steam cleaning. The young gentleman returned to the house holding a credit card payment device. They were done. That was it. Twenty years of carpet wear and tear, and the Modernistic team "cleaned" the carpets in both rooms faster than I could vacuum them. I was actually shocked. I didn't expect a miracle on old carpets, but at least expected the cleaners to put forth more than the absolute minimum effort they made at "cleaning" my carpets. I didn't think every stain would be lifted or the carpet would look like new, not even close, but expected the people at Modernistic would have at least tried. What a disappointment and an absolute joke. That carpet "cleaning" cost me $169. The first and last $169 of my hard earned money Modernistic will ever see. I originally was going to hire the carpet cleaning through another company, but went with Modernistic instead because they are more well known, and I figured that was reason to trust them to do better work. In hindsight, such an error in judgement. In conclusion, my carpets look nearly exactly the same as before cleaning. They are old and stained. That's not the problem. I expected them to be old and stained when Modernistic was done cleaning them. What I didn't expect was for the carpets to still be dirty, which they indeed are. You can't clean dirt out of a carpet by hurrying the process along and very quickly running over it with a steam cleaner, no matter how powerful that steam cleaner is. Anyone who has cleaned a carpet with any level of care for the outcome knows that you have to go over it with slow, intentional, even strokes to draw the dirt out of the carpet. Absolute disgraceful "service". Never again, Modernistic. PS - Yelp uploaded my photos in a different order, but it's still clear which room is which and the before and after results. read more

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We have been using Modernistic Cleaning for over 30 years. This year, we had an unbelievable carpet stain that was horrible. We tried our best to remedy the situation, but no success. We called Modernistic, and Joe and Shawn came out not one time, but two times to correct our problem. Bottom line, the stain was less visible. We certainly recommed you give Modernistic a call. read more

I called Wednesday afternoon and was able to get an appointment for an estimate for the following day. The appointment is with Bill at 1 PM. If the estimate is reasonable, dispatch told me that Bill will be able to call dispatch after the appointment and make us a next day appointment to get our air ducts cleaned for the store. Bill did arrive for the appointment today, he was going to work on an estimate and send it to us tonight. We were however not able to get an appointment for the following day to get the cleaning done. :( We didn't get an email with an estimate the same night, as promised by Bill and the dispatch caller. No word the next day either. My husband messaged Bill, nothing. Bill never reached back out to us or followed up at all. So the first impression is that they aren't great about communication or at follow-through, the two key foundations for a reputable business. I ended up calling another reputable air duct cleaning service instead to service our store, since they are much more organized than this modernist crew seems to be. read more

quality and value. I have had two Modernistic cleanings and they are quite good. I look forward to working on another carpet cleaning. read more

I can't believe I've never reviewed modernistic. We have been using them to great satisfaction for years. In fact, one year, just for something different, I tried ChemDry. I don't know what I was thinking. I absolutely regret at the choice. I'm pretty sure my carpet was nowhere as clean as modernistic gets it and on top of that it was soaking wet. I mean soaking wet I practically squished when I walked across my carpet after the Chem-Dry technician left. NEVER AGAIN. I literally had to put towels down all over to soak up the extra water. Maybe the guy didn't know what he was doing. Anyway, why risk it? Just call modernistic and you will absolutely get what you pay for it. They also do a great job of cleaning my couches and Ottomans (ottomen? ) from all evidence of cats and children. GO MODERNISTIC! read more

They have ruined my pearl gray carpet. along the edge of every wall is a 4-6 inch yellow stain. it looks like someone urinated all over my house. They sent out a second person to fix" but it looked worse. then they sent out a third "senior" technician who agreed it was "bad". He delayed coming out for four months. Still waiting. Left numerous messages with staff for upper management. Still waiting. Horrible company read more

Their technician, who was professional & courteous, did a fantastic job removing stains I really didn't expect him to get out. Modernistic online appointments & estimates were easy to maneuver & made contracting their services a breeze. read more

I hired them to clean out my dryer duct. They came out on time and were friendly. Problem is when they left the vent wasn't hooked up to the dryer any longer. A week later I had a load of laundry in the dryer for about 20 minutes and when I came in to check on it, the room was like a sauna. So much water condensation on my walls, door, cabinetry, and appliances. Spent my day moving the washer and dryer to hook the dryer vent back up then lugging a dehumidifier and fans in to try to dry out the room. I emailed and received no response. Would never use for my air ducts after this experience with what should have been an easy procedure. read more

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I have used them for years and always had a great experience with the techs putting in time and effort. However, the time before last the cleaning left my carpet buckled in places. This last time the techs were there for literally 5 min. The carpet had more buckling. I called to discuss and Initially someone called back but then never heard back for resolution. Won't be using again. read more

I was charged for 4 rooms and a hallway. The living room is half the size of the living room in a 1- or 2-bedroom floor plan in almost every apartment I've lived in and all the houses my parents and I lived in. They charged me for a living AND dining room in this place. It was so wrong of them to do that. They won't stop fucking calling me and harassing me while I'm nursing my son. They woke him up so I hung up on them. They're STILL calling me back! read more

I went back to Modernistic to clean the surface areas and stairways. The technician discussed scotchguard for the carpet, I agreed and he never did it! I called the company the very next day and they stated they would have the technicians manager return my call - NOTHING! This is a good reminder NOT to use them again! No follow-through!! read more

100% happy with carpet cleaning. Again. Modernistic's team has cleaned our carpets over decades. Always polite and efficient.

This an update to a review I posted a few weeks ago on google reviews that was posted during the month of June. Last night and for the past few nights my wife and I both had allergy problems along with burning eyes. So when't down stairs and had a look at our furnace intake and found that the crew left it filthy. In the past the guys always made sure everything was cleaned and set for at least 30-days. But this crew finished faster than any crew we've ever had on property to clean our duct work. So the word here is you've gotta check behind these guys and make sure that they're following through with the details. We payed $444.00 for a 1350sqf condo and the going rate in metro Detroit is $300.00 so you might want to check around...Not real happy with Modernistic these days... read more

WOW, what incredible service! Devin and Maria did a fantastic job cleaning our upholstered dining chairs today. They were so professional and so polite on top of being experts in their field. They were consultative and took their time explaining what they were going to do and set clear expectations of the entire cleaning process. They were so respectful of the home and completed the job on time and exceeded expectations. They called the day of the appointment to confirm a time window and also called to give a 10 minute heads up. You really can't get better customer service and better cleaning services! read more

Very happy with modernistic! Got 3 rooms and a hallway cleaned today for $114. What really was awesome was ALBERT! He was very professional, funny, and worked very fast. He was also very respectful of my home. I would definitely suggest using them, if you can request this man to do the work. Thanks for the awesome work Albert! read more

Modernistic - Modernistic did a bomb ass job - Carpet Cleaning Near Me - Troy, Michigan

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Our apartment management company sent Modernistic to clean the ducts in our apartment. Devante and Shavon arrived promptly and ready to do the job at the scheduled time. They are a very professional team. Thorough, efficient and courteous, having excellent, considerate communication skills. After completing the job, they took interior pictures (as we watched) to show us how clean the ducts are now. We highly recommend these two professionals! read more

Modernistic calls you in the morning to tell you what time they will be there. They are on time, fast but thorough, friendly, helpful and informative, and mindful of your space. They leave you with little footies They did our carpet, including deodorizing and Scotchgard and our floors which turned out to be Pergo, not tile or hardwood. We bought the home not really knowing what the floors were made from-just pretty The hardwood team was extremely knowledgeable and informative. Below are some pics of the floors. The dull looking floor is a before shot Our floors are beautiful and I have just sent my best friend their number 1-800-609-1000 Thanks, Modernistic teams! read more

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Steve M. Was the most informative and professional person I have ever met. He took the time out to explain the process and the equipment to me so I would know what to expect. Even during cleaning carpet he still was able to show me the difference between the dirty carpet and the clean carpet. I am very happy and pleased with my results I will be using this company over and over again and I also will be promoting them to family members and friends! read more

Excellent service. The team answered all our questions. I appreciated their professionalism. We'll definitely have them come out again. read more

Paul & Zach from Modernistic came out yesterday to clean all our carpets. They did a great job. They were neat, thorough and knowledgeable. And what a difference it made. The carpets looked great after they finished, but they looked better than great the next day after they dried properly. We will surely call them again for our annual carpet cleaning maintenance. read more

Modernistic - Clean carpets. - Carpet Cleaning Near Me - Troy, Michigan

I wish I could leave less than one star. In fact, I wish I could give negative stars. This firm has been "cleaning" the common areas in the buildings of my condo complex for a few years. I put "cleaning" in quotes because whatever they do rivals only the quality of work one could expect from drunken toddlers, on a Friday, after they've been paid in Scotch. It's pitiful. It's beyond pitiful. In fact, I wonder if they don't actually bring in dirt to leave the carpet worse than when they found it. When I called, they wanted to blow me off and talk to the substandard inattentive property manager who hired them to do a very poor job. Then, they wanted to pass it off to the sales rep. Okay, neither have bothered to inspect this incredibly bad work--but you can bet that check got cashed! Two weeks after my advisory the carpet is still untouched. At least last time they redid it within a week or two. This year? Crickets. If you're interested in paying for very bad work--work you can't even tell was done, these are your guys. If you want to be blown off when you report substandard work, even more so. I would NEVER recommend or hire such a company. How they stay in business with this quality of "work" astounds me. read more

I also wish I could do less then one star. I had another company check their work and was instructed to kick them out of my house. They had tried to charge to keep equipment that was not needed. They tried to collect credit card upfront but I was smart not to do that. They kept trying to increase the bill. For flooded basement.l, My plumber recommended them but stated he will never do that again. My plumber observed that the had people not working when at my house. They charged for cleaning but everyone noted hat it was not clean. I ended up not paying them what they tried to charge. I would not use them ever and not recommend them. I felt they had been dishonest and not ethical. I felt they tried to get all the Insirance money just to clean up and the. I would have had to pay all the cost for others to rebuild. read more

Read my previous review. Meant to give 5 stars.. modernistic were fantastic, professional , and precise. Air quality amazing. Highly recommend read more

Future customers beware of this well known company! As a new homeowner, I wanted some carpet cleaning, air duct cleaning, and tile cleaning done. I chose Modernistic due to their reputation and advertising. However, I had a terrible experience and would choose another provider when needing these services again. I had no issues with the carpet and air duct cleaning but the tile cleaning is what really left an awful taste in my month. I chose contact free services since I would not be at the home during time of service. Once I did get to the house I noticed the tile did not meet my expectations of "clean" so I called customer service to complain. Because of their 100% satisfaction guarantee I was scheduled for another tile cleaning. During the hustle and bustle of moving into a new house it became inconvenient for me to accommodate this newly scheduled re-cleaning of the tile. I called customer service again in an attempt to cancel the cleaning and receive my money back and was told this was not possible. I found this very hard to believe that I could not receive my money back for services I was not satisfied with since they have a 100% satisfaction guarantee. This guarantee is a flat out lie. I was told I could get the second cleaning or receive a credit. Since I wanted nothing else to do with this company I went with the cleaning since I would have no use for the credit. The second cleaning was still not to my standards of clean but at this point I was tried of dealing with the company and the cherry on top of this terrible experience was the technician for the second cleaning took my spare key and I had to wait for days to hear back from the company regarding the location of my house keys. It's sad that modernistic would rather leave a customer dissatisfied than refund approx $200 for a bad tile cleaning job. Please spend your money elsewhere! read more

I recommend steering clear of this company, especially if you need water mitigation services. They would not provide a written estimate before the job and once the job was completed only provided a total cost. With the total cost being far above what was expected, I then had to call six times to get an itemized invoice. Once I finally received the itemized invoice, there were several things that jumped out as excessive. They charged me a fee for an Emergency Service Call even though I specifically told the operator that it was not an emergency when I scheduled the appointment. I had technicians at my house for two and a half hours total. But, Modernistic also charges you one hour of travel time per technician whenever they come to the house, so I was billed for an additional five hours. I had to turn on two of the six air movers they set up and charged me for, even having to plug one of them in. Finally, I have called twice so far, (eighth call overall) to try to talk to someone about the invoice. The first time I was told that I would hear back from the "mitigation billing department." When I called back after a week of not hearing anything I was told that there isn't a mitigation billing department but assured the right person would reach out to me to help answer my questions. I doubt that I will receive that phone call and at this point, I am convinced that they are trying to run out the clock so that they can send it to collections and force me to pay the bill as is. If you are reading this, I highly recommend using any other company for your water mitigation needs. read more

First time ever using a commerical cleaning service. Modernistic lives up to the "simple and quick" slogan and their staff was friendly and polite, but the end result for the cleanliness of the capret was dissapointing. Perhaps they are "simple and quick" because all they cleaned was the open traffic areas, despite having all small table and dresser top items removed as requested in their preamble to the service. There was not much to move either maybe 4-5 pieces of furniture. The two men who came to clean the carpet did not move and clean under any furniture with the exception of two small occasional tables in the living room. The contract was for a small bedroom, a short hallway and a smaller sized living room. The fee was $230 for about 15-20 minutes of cleaning time. While the carpet looked a bit "brghter in some areas, it did not look clean. Even my elder Mother said "the carpet still looks dirty". Needless to say, will likely rent a cleaner and do it myself next time or use another company's service. read more

I was giving a window of 8am to 1pm for a crew to arrive to clean our air ducts. I called at 12pm to see if they had an estimate on when they would arrive. I was told it would be another TWO hours until they could get there. If you can't hit a 5 hour window, then you are booking too many jobs. They offered to reschedule. I hired someone else. Poor communication and awful customer service. read more

I had an open window appointment set for noon to 3 PM. Naturally at 3pm, no one is at my home. 3:20 PM and still no show. I post on their Facebook account that I do not like companies that are twenty minutes late. That was it...of course it was deleted. The cleaning was average. Their are much better options than this company out there for your household. read more

Our technician, Tom P, arrived promptly and worked in a careful and efficient manner, explaining what he was doing as he worked. The results were just phenomenal! The berber carpeting really showed a remarkable difference! The most amazing thing, though, was the old linoleum floor after he cleaned and brushed it. Looks like new! Pictures don't do justice to the huge difference. Smells great and looks great! Will definitely be calling again for his great service! (excellent prices, too) read more

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After several good experiences with Modernistic, I invited them back to clean a coffee stain on the front of my couch. They offered to clean the whole couch because it cost the same as treating/cleaning the single stain, so I agreed - it made sense. After cleaning the whole couch, brown stains emerged from the fabric - like brown water stains. After several return trips to retreat the new, Modernistic-created stains, they completely dropped the ball. Modernistic ruined my couch. Didn't offer to replace it, didn't offer to re-upholster it - all they would do was continue trying to retreat all the new stains - after nothing worked. They refunded the cost of cleaning - wow - a whole $75 toward a new couch - lucky me! When it goes well, Modernistic is fine - when it doesn't, expect crickets from Modernistic - very irresponsible, not accountable for their screw ups. read more

My husband and I bought a house two years ago and installed brand new carpet upstairs. Our cats, and probably a dog or two, have decided to mark it occasionally as well as barf on it a few times. So we call Modernistic and we were blown away by the quality, customer service and job they did on the carpets. Our entire upstairs (about 800sq.ft) with deodorizer and Scotch Guard (two add-ons) cost just under $200. The guy was UBER friendly and quick. HIGHLY recommend. read more

Count me in on wishing I could leave a no star review. We used modernistic for our mold problem in our basement. We would have been better off tying a mold cleaning solution to lab mice and putting them in the walls. Instead we brought these "experts" into our home. The workers put their heads together and apparently there was a loud clunk as they advised us they weren't sure how to build a containment tent. Almost two weeks later they finally built a tent. By that time there was mold throughout the house. They set up equipment (one unit of which didn't work) and then proceeded not to show up again for weeks. We finally fired them and they came and ripped the containment tent down, damaging the ceiling. Then had the audacity to bill us for their "work". When in actuality the cost will be even more because of their presence. This company has major problems in customer service and ethics. Every other company we brought in for a quote was flabbergasted at how modernistic handled their procedure. Do yourself a favor. Pick someone else....anyone else read more

They did my carpet twice . Came on time and explained everything to me. Offered me other options to go with my carpet. I denied it but overall I love the technician service. They are always so friendly. read more

They were very professional and on time. They took the time to explain everything they were doing. I would hire them again. Adam did an awesome job!! read more

The two-man team arrived right on time after a very thoughtful courtesy call to advise their impending arrival time. They did a fantastic job of informing me of other services, but were not pushy about them (like some others I have had over) The carpets turned out great - I would highly recommend Modernistic. read more

I contacted Modernistic for duct cleaning. Ross and Terence were courteous, professional and friendly. They even helped me reprogram my thermostat, which was above and beyond their responsibility. I will likely have them back to clean the dryer vent. read more