Jason and the cleaning staff are top-notch. Very flexible with our needs and the communication is great. Would recommend this folks to anyone who needs a cleaning service in the metro-Detroit area. read more

At our age, my husband and I cannot do things like climb on ladders to clean bookshelves, or do a lot of bending to clean floor moldings. I reached out for a good cleaning before the holidays. They did all I asked, including cleaning the inside of the oven. Professional, thorough, and friendly. read more

I just had my first cleaning from a A Clean House By Suzann and it couldn't have gone better. All three of the cleaners, Amy, Jason and I believe it was Melissa, were great. They were friendly, efficient and clearly professional. We did a walk through to allow me to point out things I felt were important. We discussed the cleaning products and they got to work. In just over an hour and a half my house was looking wonderful. No dust, sparkle where I expected it and I couldn't be happier. Better yet, the price was very reasonable. I would definitely recommend this company and am looking forward to next week's cleaning. read more

I was not impressed by the overall job. I had to have them come back out as they missed quit a few things. Jason kept saying "yes we can touch that up" I personally don't feel things you did not do that you said would be done is not a touch up, so I did not apperciate the gaslighting. I paid $630.00 to get an empty house ready for sale. The cleaner states the job said "fridge cleaned" so they did not do the freezer. 1 foot between wall and fridge was not cleaned and fridge was not moved as they do not move anything over 30lbs. The cabnet doors were not done and weere greasy still with stuff in the groves. Kitchen chairs weere not touched at all and still had dog hair on feet of chairs. Behind the door on floor in the kitchen was not cleaned, did not move small empty curio cabinet so the floor or walls were not done. Walls in living room were supposed to be washed but it looked like it was more wiped. Back sliding door and 2 windows were opened during cleaning but not secured as before. I purchased boxes for moving stuff at 6.98 a peice and 2 were put outside and got rained on. Overall the attention to detail was not there, it was not what I expected a deep clean to be and was not worth the price of $630.00. Jason and 1 girl did come back and even then while he was there I had to continue to point stuff out. read more

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I've had this biweekly whole house cleaning service for over a year, they are thorough, efficient, thoughtful, and kind. They are friendly to my cat, and do a fantastic job. I walk into a clean, good smelling house every time and I am never disappointed. Well worth every penny. They also communicate very well via text, call, and email. Can't recommend them enough! read more

I'm not sure if this business is a scam or not, but they showed up for our ridiculously expensive "initial deep clean" and then never came back and don't respond to phone calls or voicemail. We paid them what would normally cover three cleanings anywhere else, with the promise that future cleanings would be much lower cost. The initial clean was fine, although they took twice as long as my old cleaner. And to be clear, I've called them at least 50 times since that first clean and have left about 10 voicemails with complete contact information. Avoid. read more

I highly recommend this cleaning company. They did a deep cleaning on my mother's house. They were professional, thorough and did an exceptional job. The house sparkles. They were very nice and timely. We would definitely use this company again! read more

Really happy with work from this company, they were very accommodating and did a spectacular job in cleaning. I'm a long distance landlord and really need reliable and trustworthy services. I'll definitely use them for my other properties when the time comes. Jason was great to work with in coordinating the work to be done. read more

We wanted a cleaning service that would customize service to fit our needs. We had our hardwood floors refinished before we moved into our house and there was dust everywhere! We had to tackle the dust before we could think of moving in. A Clean House by Suzann fit us into their schedule, customized a cleaning plan for us and did a fantastic job!!! Very professional team-both friendly and efficient. read more

This review is solely based on communication and not the cleaning. I've messaged and left voicemails several times but still haven't received a response. Since I cannot seem to even get a hold of them, not sure how the cleaning is... read more

About a day after the cleaning the owner called me to see how things went, I expressed my concerns (see below) and he was shocked. He wanted to make up the bad experience to me. He offered to come, after hours, when convenient to me to re-do the deep cleaning. He and his wife came and did a fabulous job. Exactly what I had expected the first time around. I was extremely pleased with the job they did and I would call them again for a cleaning. I was excited to find a local company to do a deep clean in my bathroom and kitchen. I sent in an email for a quote and got a call back with in 10 mins, I was pretty impressed and excited. The crew arrived right on time, came in evaluated both rooms and got right to work. They weren't even here an hour. When they "reviewed" things with me, I was told that they had a few more things to do (wipe up here, down here, wash flor etc.), at that point everything was looking good, and with what they had left to do it sounds like everything was going to be clean. I guess it's my fault for not check long before they left, but I could have clean my bathroom my self, done a better job and saved $80. The floor was not cleaned, the outside of the toilet wasn't touched, behind the toilet was not touched, walls in the shower weren't touched, the faucets were not polished, clock on the wall was not dusted, the stuff I was told still had to be done was not done and there was a huge smudge white smudge on my mirror (that was not there before), I honestly don't know how they missed it. I wish I would have taken a picture before I re-cleaned the entire bathroom. In the kitchen, they tell you they clean the outside of the fridge, they don't, they only do the front of it, too was not done or the sides. Floor was "washed", but there's still dust bunnies and marks on the floor. I would not recommend for deep cleaning, save your money :( read more

These guys are the real deal! I'm moving into a house that needed quite a bit of work done on it. After spending three weeks dry walling, repainting, drilling, and repairing (on top of the disgusting layers of dirt and grime left behind by the previous tenet), the house needed some SERIOUS attention and professional deep clean. Well, Jason and his crew delivered. Jason was very professional on the phone and he delivered on each and every one of his promises. The dust, the paint, the grime and grossness were all gone by the time time they left. The sink (which was a motley color of dried paint) looked almost brand new. The bathrooms (sinks, floors, showers, and toilets) are sparkling and the appliances look new. Seeing the house after it was cleaned was a pretty cool experience. It's been a lot of work getting this house into shape and A Clean House put a finishing touch on it that made it all worth it. Because I had to work and couldn't be at the house during the cleaning I had my mother there and they treated her with the utmost respect, walking her through the entire process as they went. They have incredibly fair prices and their work is superb. Well worth the price. These guys know what they are doing and it shows! More importantly, they have an understanding of the importance of what they do. It's not JUST about cleaning, but it's about taking care of someone's home. They get to that next level and treat the house like a home. Man, I have a lot of respect for that. Give them a call. It's worth it. read more

Great customer service! I called a week before I needed a cleaning, as I was moving out of my condo. Jason took all my information. He clearly explained the pricing policy, and offered me some optional items to be included or not. He timely called the day before the appointment to confirm the appointment time. The team was scheduled to arrive between 10:00-10:30am. They promptly arrived at 10:10am. We did a walk through, asked me some questions.... They estimated about 2 hours of work time. I left to run some errands, and Alyse called me to confirm they'd finished at 12:00noon. We did a walk through, they explained what they'd cleaned and everything looked great. They did an excellent job on the kitchen and bathrooms. I would highly recommend this cleaning company, and only wish is used them sooner! read more

I have used this cleaning company and they do a great job. From the phone conversation the delivered in all on everything that they offered. I am very pleased and they will be my cleaning company going forward!!!! read more

Great business, very thorough clean and Jason is wonderful to work with in terms of scheduling. I love the eco-friendly cleaners they use and how nice the house smells after they're gone - I've had previous cleaners where the house smelled yuck-clean, like they were using old cleaners or old materials. We are moving away from the area otherwise we would have kept them. I'd highly recommend! read more

I had rennovated my house and couldn't stand to walk barefoot in it b/c of all the tile dust and what not. I had my friend let the crew in and she was giving me a play-by-play on what was being done while I was at work. She said the crew was very meticulous and dusted each DVD on my rack. When I came home, it finally felt like home. And you can't beat the price for what was being done. I would definitely call them back. read more

We have been using A Clean House by Suzann for a few years now. Overall, they do a great job. We have the same team every cleaning, which is great because they can "learn" your house and what you are picky about. Jason, one of the owners, is FANTASTIC! He is very professional and polite. He worked with us on figuring out a schedule, which is hard because my husband works midnights and sleeps during the day. Jason was very patient with me as we worked it out over the phone. He is very open to feedback, positive or negative. Just give him a call anytime. I hope others will read all the positive reviews and give them a chance. Much better than other cleaning services! read more

Didn't like them either, 3 people clean only 1 could clean the one referred to as supervisor. They did a half job baseboards were still dirty ad my house is regularly cleaned, .3 people for sure should have been able to get the job done. don't seem to know how to properly dust and charges more money than most companies read more

They did an excellent job cleaning our home! The kitchen and bathrooms always looked spotless and the staff was very quick and efficient. We are so happy we found them and will continue to use in the future! read more

Hire these folks! We've been working with A Clean House by Suzanne for the past few years - almost as long as we've been in our house. We have a toddler and two cats so things do get a bit messy. Regardless, quality is assured with every cleaning as good work is done consistently each time. There has never been a disruption of service, even during bad wether and staff turnover. I never saw a reduction in effort even when I transitioned from working at home to retuning to work in an office. Moreover, the one time there was a genuine accident - a unique situation where ammonia dust from the litter box interacted with a small hot water overflow to slightly discolor some ceramic floor tile - it was brought to our attention and successfully resolved. The tile looks better than it ever did! Suzanne and Jason run a tight ship and you won't regret working with them. Highly recommended! read more

I went off of the great reviews when I hired this company about 4 months ago. The owner sold me in the initial phone call that I didn't interview any other companies. I had nothing but issues from the first clean, when we paid $340 for the deep clean but was quoted $200-$220. The cleanings after that we seem to have an issue with each clean, and the owner always had a reason for his employees for the issue. One time the top of our fridge and light fixtures weren't clean, and we were told the cleaning crew forgot the step stool. Another time our shower was not clean, and we were told the cleaning crew was out of tile cleaner. Then there was a time where alot of our house was missed, and the owner said they only had a 2-person team (compared to 3) and there must been miscommunication between them. Lastly what occurred was damage to our shower glass doors, I don't know if they leaned on them or not. However it was clear they opened freely when they arrived, and I'm shocked the clean crew didn't realize they wouldn't close without a loud banging noise of interference of metal and glass (I wish I could post the video to this review). After my $1,300 dollar glass shower door being damaged, I had it and had to let this cleaning service go. Since then I hired another, and she blows my mind with her attention to detail of cleaning. You feel your entering a 5star luxury hotel, when this new cleaner leaves our home. So I now know I was getting the run around from Clean House by Suzann. The only reason I'm giving a two star is because of the owner Jason. This guy needs to be leading a customer service department at a fortune 500 company. I can't say enough about the owner, as he responded to inquires, concerns, and issues very quickly. He even would show up at our home if we had an issue with the clean staff with his cleaning supplies to take care of any issues. He was always polite and courteous over the phone and in person. In a way I held on to this company just because of Jason, I just wanted it to turn around for the better because of Jason attentiveness. However the shower doors was the last straw and I had to let this cleaning company go and now with the new cleaner, I'm sure glad I did. read more

Miscommunication I guess. I wanted my home cleaned for move in after having hardwood floors refinished. Three women showed up. One knew how to clean. She focused on the kitchen which looked good, except for the light fixtures. The fan/light fixtures in the bedrooms were lightly dusted. I had to go back and clean them. I found cobwebs in the bedroom corners which meant they did not dust the walls as I asked. The baseboards were dusted. The corner of the bathroom had not been cleaned; I had to vacuum the accumulated dust which could only be reached with vacuum. Why did they not do that? This was before moving in so the place was completely empty!!! When I complained to Jason, he said they do not do light fixtures; he did not tell me that when I explained what I needed done. I did not get good value for what I paid! Can't recommend them! read more

I found "A clean house by Suzanne" on Yelp and after speaking to the owner , who was prompt and courteous in returning our call. The crew came out today for what we hoped was a thorough cleaning of our house. Upon completion I was not impressed. The review should be 2 1/2 stars, but only because they deducted an hour from our bill after we complained about the quality of work. The cleaning crew of three arrived when they said, and were very courteous. After instructions from my fiancé on what we wanted they went to work. Four hours later the kitchen baseboards were still dirty, the dining room chairs and couch were not vacuumed, our living room rug was still dirty, and under our beds were left untouched despite requests that all of those area be cleaned. Two issues are apparent, substandard equipment, and a lack of organization. Three people working four hours should have been able to accomplish much more. The house is cleaner, the cabinets look good, and bathrooms were done. It's just not the kind of clean we expected for the amount of time worked and money spent. read more

Jason was great right from the beginning making the scheduling and quoting process easy. My first cleaning was a deep clean where the team did all of the usual cleaning (floors, kitchen, bathroom) and also did the insides and outsides of all the windows (that open) and the blinds and baseboards. My house was so spotless, I loved it! I was very happy with the service and scheduled the team to come every quarter to help me out. I would highly recommend A Clean Home by Suzann if you are looking for a local, trustworthy company that does a great job! read more

My experience with Suzann Mayes and her company was fantastic! The owners worked with me on scheduling the cleaning of our new house. Even more impressive was their performance of the cleaning. We had inclement weather and they showed up with an extra crew to complete the job in the time they quoted and at the price they quoted on Thumbtack! The house itself looked beautiful and sparkled throughout. I recommend Suzann, Jason, and their crews to anyone in need and will recommend them to my friends! Thanks guys! read more

I would highly highly recommend using A Clean House By Suzann for your cleaning service! Jason, the guy that manages the company, is extremely friendly,, and will go above and beyond to accommodate your needs! The girls who come to clean are so incredibly friendly, which is huge for me, because I am a stay at home mom; and having people in my house while I'm home can potentially be uncomfortable. And most importantly, my house is cleaner than it has ever ever been!! I mean, spotless, and amazing! Even my husband, who was originally against hiring a service, has been incredibly happy; and would never turn back! read more

I cannot say enough about how pleased I am with their service! I am 9 months pregnant (due any day now) and Jason and his crew went above and beyond to make sure my home was spotless and dust free for our new baby (they also cleaned the ceiling fans, doors, and baseboards!) Jason was even able to get my carpets cleaned on the same day at the last minute! (Literally called a carpet guy and he was there within hours!) The girls arrived early (another bonus), I left to go to an emergency doctors appointment and about 2 hours later returned home to a spotless home and my carpets had already been cleaned! They even got a large tea stain out of my cream colored carpet! I will definitely be using them over and over again! I highly recommend you give them a try read more

I called around to a few different companies in order to find someone to do both a move-in and a move-out cleaning. The prices at all of the locations were pretty comparable, however, Jason won me over with his customer service and his attention to detail when answering all of my questions. When it came time for the cleaning, I had an appointment for the move-in house first. They called me the day before as well as contacting me the day of when they were on their way. The cleaning did take longer than expected but in the end it was well worth it to have a freshly clean house to move into. As far as the move-out cleaning, that will be next week but I am certain I will be extremely happy with that as well. read more

I wanted a professional cleaning company to clean a home I own in Birmingham. The owner is accommodating and accessible. They do a very nice job. Is it perfect? No but if you work with them they will bend over backward to address concerns. If you have realistic expectations and provide clear instructions you will be glad you called. Remember professional companies are not the same as hiring one person to whom you have a more family type relationship however this company is trustworthy and top notch. read more

Wonderful experience with this team! I had them do a move out clean for my duplex in Grosse Pointe Park. They were on time and very professional. They brought all of their own products and cleaned everything they told me they would and went above and beyond in my basement. My basement looks better than it did the day we moved in! read more

I've been using them to clean my house for the past couple of years. They do a great job and are extremely pleasant. Jason, the owner, communicates really well. He answers quickly and works hard to work with your schedule, even last minute. They also work hard to fulfill last minute requests. They also will use all natural cleaners if requested. read more

I have used this service for years. They are always timely and do a consistent job. If you need extra attention to an area just ask, and they will accommodate you. read more

These guys did an amazing job with my move-in cleaning. I wasn't able to be there for the cleaning, but when I came home after they had finished, the place was absolutely spotless! After closing on my house, it sat for several weeks and was accruing dust on the floors and all of the surfaces, so I requested a full-house cleaning before I moved all of my stuff in. The team came in and had the entire place looking amazing in just a few hours! I ended up hiring them for bi-weekly cleanings after they did such an amazing job with the initial visit. They were very accommodating on the phone and were easy to schedule appointments with. Great people all-around, and I was told that while they were cleaning, they were laughing and having a good time together. Those are the kind of people that I want cleaning my house and it's so nice see that they have a great group of people that work well together. Thank you so much for helping me move in guys! read more

They do a great job and really get detailed about how you want your house cleaned. Very open to suggestions and happy to please! My wife fired our first house cleaners because they didn't get the small stuff, so far these guys are on it. Great Job! read more

Prompt and amazing service. Both Jason and Suzann were extremely helpful and cooperative. I would definitely recommend them for offered services. read more

Very disappointed with the level of service received. I was told for the first cleaning I would have to pay on an hourly basis because they come in and do "scrubbing" vs. wiping. I have three people show up that kept their shoes on and were going in and out of the house to get cleaning supplies. They would clean a room but I felt like they were bringing dirt in every time they came in an out. They did a decent job for a weekly clean not scrubbing. I asked the lead what the difference would be between today and my biweekly cleaning and she said there would be none. They had me do a walkthrough and I found things that were not completed which we talked about and they completed. Since it was an hourly clean this time was still being charged (about 20 min). So, I decided not to point anything else out as I was already at $270 for an OK cleaning.... They were supposed to pick up toys and clean under (within reaching distance) couches and NONE of that was done. Or even under the bed. Kids toys were not even picked up where they would have had to be in order for them to sweep etc. In any case, since I paid so much, I wanted to continue the services to see if it would go any better. I called the company and asked when my next cleaning can be and also talked to one of the owners about my complaints that I don't know why I was paying so much for a clean that usually would only cost me $115 because there was nothing out of the ordinary done. The owner seemed like he cared and said he would get to the bottom of it and call me back. I called 3 other times and nothing... So, disappointed because on your initial call they promise the world but don't deliver that customer service. I was not asking for a refund or anything and was actually going to book them for biweekly services but felt as though they would care. OVER priced and NOT worth it. read more

Great communication and service right from the start. The owner, Jason, found a way to fit a (move-in) deep clean on my house with only one week notice - just days before Christmas. The team was prompt, polite and did an excellent job. They managed to finish the entire house in less than 4 hours, before the movers arrived. I would highly recommend this company. read more

Had them scheduled a month out to clean our house. Even had the text messages to confirm the cleaning. A day before I called to confirm and they had no clue who I was or had me scheduled. I scrambled to find someone to do the move out cleaning. The gentleman at a clean house by Suzann, I spoke to wasn't to concerned about me but did give me some names of other cleaners in the area which was somewhat helpful. Overall, not impressed and didn't ultimately have a clean house by Suzann! read more

Such a great experience working with A Clean House by Suzann! Their customer service is off the charts. Jason is friendly, thorough, and efficient. Follow-through and follow-up is big with me as I am also in a service industry type of job and this company hit it out of the park. Cristal and her team were fantastic in their deep cleaning (including tackling a basement riddled with spiderwebs and very LARGE spiders that I REFUSED to step into) without even batting an eye. I've already rebooked them to come clean before my family comes over for Thanksgiving. Definitely recommend this company if customer service is important to you in addition to a clean house. read more

I had a Clean house by Susan out to do an initial "deep clean" of my 1500 sq foot condo. I am not picky,and definately not walking around with a white glove, but I honestly could not even tell anyone had been there. The floors had not been mopped, the grout was not touched, the floor in the finished basement not even swept. If this is a deep clean Im not sure what a regular clean would be. read more