Our contract with Jack Lehr provides us with routine maintenance for our HVAC system. Today, Zack…read moreinspected our unit and found a defect. He had the necessary part in his truck and replaced it. All costs covered under our contract. Zack was polite and above all, knowledgeable. He saved us money on our electric bill by discovering our problem. We highly recommend Jack Lehr. Their employees are always efficient and go above and beyond.

Several weeks ago, Jack Lehr inspected our gas furnace and replaced a limit switch. The technician…read moreseemed knowledgeable and professional. However, last night, we smelled gas coming from the furnace and contacted UGI. The UGI technician determined the underlying issue was a faulty gas control valve--something that should have been identified during the previous service. The furnace was red-tagged, and we were instructed to contact the last servicing company to replace the valve immediately. As part of our yearly maintenance plan with Jack Lehr, which includes "priority scheduling and access to on-call technicians (available nights/weekends/holidays)," we reached out to them. Unfortunately, it became clear that "available nights/weekends/holidays" was a marketing ploy and not an actual service commitment. The on-call technician, Josiah, initially said someone "might be able" to come out "Monday or Tuesday" if "they had time." When we asked to speak to a supervisor to address the situation, we were told repeatedly that supervisors are unavailable on weekends and would not take customer calls. After a lengthy back-and-forth about whether a gas leak that disabled our heat in 3-degree weather constituted an "emergency," Josiah reluctantly agreed to visit our home. However, he informed us that the required gas control valve could not be ordered until Monday because those with the authority to approve such orders were "off for the weekend." When we asked to escalate the issue or speak to someone who could expedite the part, we were again told, explicitly and repeatedly, that "supervisors do not talk to customers on weekends." I was told it was up to me to call them back Monday morning to follow up about ordering the essential safety component required to keep my home from having a gas leak. This has been the most unresponsive and frustrating customer service experience I have ever encountered. While Jack Lehr might employ competent and helpful representatives, they are apparently off and unavailable during actual emergencies. For contrast, I contacted a local competitor--despite not having a service contract with them--and they secured the part and agreed to provide service quickly and professionally. If you want a company that treats a gas leak in your home during winter with indifference, Jack Lehr is a good fit. If you want to keep your family warm and safe, I recommend seeking anyone else in the Lehigh Valley.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

Chris and his team are the real deal. Was able to revive my water heater within 24 hours of placing…read morethe call. Replaced the element and cleaned out a ridiculous amount of sediment from the fantastic water supply we have here in Whitehall (see pic). Blue & Gray saves the day!

Chris of Blue and Gray Total Home Services and his team provide excellent service. They installed…read morea new furnace and fixed a complicated power vent system for me. They also left a spotless work area when they finished. Chris really cares about his customers and goes the extra mile to make sure his customers have what they need. You can't beat this company for service. I wouldn't use anyone else.

We recently had a furnace and water heater installed by Edwin Stipe and, based on this…read moreinstallation, I would never recommend them to anyone. Here's the story: Several years ago, Edwin Stipe replaced our A/C. We were happy with the install, and happy with the technicians who have been inspecting the unit as part of the service plan. This is why we chose Edwin Stipe for the furnace and water heater install. Tim Fleischood of Edwin Stipe came to our house and made recommendations for the work. It sounded reasonable, and based on past work, we went ahead with the job. One of the problems I had with the old furnace was the filter was located inside the furnace and it was always collapsing. Tim said no one installed the filter in the furnace anymore, and promised it would be on the outside in the ductwork. Installation day came. The workers were friendly and respectful of our property, donning booties to keep the floor clean as the brought equipment and tools in and out of the house. This is where the positives end. When the installation was complete, I discovered the filter was installed inside the furnace, just like Tim said it would NOT be. The workers said it would be OK and the filter would not collapse. I grudgingly said OK, and they left. When they left, they said someone would contact me for the permit inspections. The A/C was running and after a couple of hours I decided to check out the filter. I had to remove 4 or 5 sheet metal screws to access the filter (ridiculous!) and the filter was indeed collapsing. Looking at the installation, I noticed, among other things, the gas to the furnace was off. WTH? Clearly the furnace was never tested, and no one said anything about returning any time to turn on the gas or testing the furnace! There were also massive air leaks in the duct work where they had installed a transition piece for the new furnace. I contacted Tim, explained my frustration, and he said they would return. The same tech who did the installation returned (I hope he never returns again). He told me (believe it or not), it doesn't matter if there are air leaks because its in the house. What?? He had absolutely no answer as to why the gas was left off and asked if I wanted the furnace tested. Uh, yeah! The tech turned on the gas and ran the furnace for about 30 seconds. He cut a very jagged hole in the side of the ductwork, mutilated a filter because it didn't fit, and cut a piece of exhaust flue in half, straightened it out, and screwed it over the filter. I was livid! It was the worst hack job I've ever seen. I contacted Tim (yet again) and sent him a picture of what was done. He promised that someone would come out fix everything. A few days later, another installation team came out and installed a proper filter holder. They left and I thought all was good. After a month and a half, I contacted Edwin Stipe to ask if a permit was applied for, because no one had contacted me for an inspection. They said they had mailed the permit information to me and I would have to contact the township for the inspection. OK, but it would have been nice if they had told me that in the beginning! Well, today were the inspections, one for electrical, one for mechanical. The electrical inspector noted that the top of the 2 foot conduit was not supported and it should be. He said it was sloppy work and he would talk to the installer. He didn't fail it, since I said I'd support the conduit. The mechanical inspector noted that the exhaust for the water heater should have a minimum of 3 screws equally spaced at each exhaust joint. Of four joints, only one had enough screws holding it together. He gave me the option of him failing the inspection or I could add screws. I promised to add screws. As much as I would have wanted Edwin Stipe to return and complete the job to the point it could pass inspection, I really didn't want to schedule them to come out yet another time, and have to reschedule the inspection. Plus, I'm not really sure they would have done it correctly. So, zero communication, three visits to complete the installation, sloppy work, and an installation I had to complete in order to pass inspection. Would I recommend Edwin Stipe? Certainly not!

Do Not Recomens! My wife and used Edwin Stipe for a/c and heating needs. We signed up for the…read moreservice plan to have it checked once a year to service our system and make sure everything is working correctly. The service man came out and stated we needed a new upstairs heating and a/c unit. We just had the blower replaced three years prior. The gentleman told us the unit is getting ready to expire and he recommended a new a/c and heating unit at the cost of $16,000 to $20,000. We got a second opinion. Thank God we did. The unit is working fine. The gentleman that came out said there was a wire that powered up the unit was very loose and could cause the system to eventually not work. He repaired the connection. To date, we have had no issues with either one of the a/c or heating units. Note: the gentleman that came out to service our units were highly recruited by Edwin Stipe to work for them. People, beware of the scams that Edwin Stipe uses in increase their new unit installs to increase there total sales for the year!

This company cheated me on the purchase of a new boiler. I…read morebought a new heat boiler. They installed one dated 9 (Nine) years earlier, with rust. I complained to them and the government. The pandemic was on and there was a supposed investigation, but no help. This was the most cheated, to my face, in a business transaction I have ever been. Joe lied to me repeatedly, and Beers should not be allowed to run a business. His ethics are too low. David Sosnow Bethlehem Township

Great company! I use them for Oil Delivery. They also do HVAC and I'm getting my heat pump…read moreinstalled by them soon.

Reliable, hardworking, honest, qualified, flexible, and affordable! Santos has shown up for my…read moreplumbing needs/ issues on multiple occasions and has always been able to resolve them promptly. He's great with communication and quick to respond. He's our trusted go-to HVAC technician.

Got heater and AC going and changed the sump in basement...these guys are excellent...will be using…read morethem again!

We got a new HVAC system installed and also used them for emergency plumbing needs. They are very…read moreresponsive, professional and have very fair pricing. We were very pleased with their services and feel confident in their work. We would highly recommend them to family and friends.

My Kohler generator would not run, replaced the battery, which it needed, still no go. I called…read morethis company, they scheduled me for the NEXT DAY. Kyle, their tech came out and flashed software to the control panel, started the unit. He explained to me in detail what to look for, and was overall one of the finest techs I have had to my property. I highly recommend this company for Koehler generator service!!