Dr. Zhou is absolutely incredible…read more  It's been about 1 months since my surgery and I cannot be any more pleased to have had him as my doctor/surgeon. He is thorough, caring, and extremely knowledgeable. After diagnosing my health issue, he came up with a game plan and made me feel cared throughout the process. The medical staff was very responsive, from scheduling, Insurance, and pre / post surgery appointments.   From the bottom of my heart, I could not be more grateful for the care I received from Dr. Zhou and his medical team.  TD

I highly recommend Dr. Zhou. Knowledgable, intelligent with good bedside manners.read more

I found Dr. Knapp from online research and I'm very happy that I chose him to do my septoplasty…read more He is great with communication & comes across as very sincere. He laid out my options for me and gave his recommendations. His method doesn't involve packing that needs to be extracted. I just had to rinse/irrigate a couple times a day. I healed up fine and now I have much improved air flow. He and the staff were great to work with. I would definitely recommend him to anyone looking into septoplasty.

Proliance ear nose and throat…read more Accident delayed caused lateness and it took over an hour and half to get there! Then it took another half a hour to get through the building, parking and two elevators!!!! All to be told, come back another day! With a nonchalant attitude! No empathy, understanding or compassion, just plain BLAH! After all the time to get there and another month to reschedule!

Great experience with service and surgery withy Dr. Dawson. Very personable and knowledgeable.read more

We went back to Dr Dawson recently. My daughter is 18 now and her ears still bother her from time…read moreto time so we're considering tubes for a fourth time. It's amazing that Dr Dawson has had the same staff for 20 years. Janine and Joann are friendly, efficient, and knowledgeable. They are also happy and it makes the office so much nicer overall. I'm happy that we can still see Dr Dawson when we need him.

Oh, Dr. Song. I really don't have anything against her as a person. She came along at a really…read morebad time in my life. Actually, life was wonderful when we met, but it quickly went down hill. I went to Dr. Song for dizziness and vertigo last summer. After waiting almost 3 weeks to see her, I was a little thrown off when she spent 5 minutes with me by using a flashlight to look at my eyes. She asked me a couple of questions then told me the reason for my dizziness and vertigo was from my sodium intake. What? I was immediately pissed off and upset, and I let Dr. Song know. She didn't ask me anything about what I eat. If she had, she'd know that I rarely eat processed foods, and I actually look at labels of food almost obsessively. She kept saying, "I can't imagine what you're going through". She referred me to get an MRI, "just in case", but told me to lower my sodium. 10 minutes later, I was on my way out of an appointment I had waited 3 weeks for. I wanted an answer to why I was dizzy and had vertigo. I am otherwise healthy, so assumed my symptoms were due to an inner ear issue. I went to the MRI, but didn't expect what was about to come. They told me I would hear from Dr. Song in a week, unless they had found something. Dr. Song called me the next morning. She said, "yah, um, you have a brain tumor". WTF? And again, "I can't imagine what you're going through" with the same sincerity as before. None. I'll never forget that conversation as long as I live. Nobody wants that call, and I won't bore you with the details other than to say that I am recovering from the serious and painful ordeal of brain surgery, but Dr. Song's bedside manner was absolutely awful at the worst time in my life. I would dissuade anyone from seeing her. I had actually written a letter to the medical director of the clinic conveying my experience, but threw it away when I found out about my brain tumor. I had other things to worry about.

I would just like to say Angie Song saved my life after being diagnosed with Medullary Thyroid…read morecancer. She is a fantastic surgeon and the scar I am left with on my neck is undetectable. Having seen many other people who have had the same surgery, they are all amazed to see how invisible a scar I have. I would not hesitate to recommend Angie to anyone she is the best!

This is the absolute best doctor I've ever met. He is so nice…read more After many years of ear infections and seeing multiple doctors, Dr.Cobert found the problem (surfers ear) and fixed them both. He did an excellent job!! Again, after years of sinus infections and many doctors, he immediately found the problem and fixed it. If anyone wants a miracle I suggest you call this guy right away so he can get get it done right. He gets 5 and

I was looking for an ENT in the area and this office came highly recommended from a couple other…read morephysicians I'd spoken to. After checking out their website and reviewing the bios of their many doctors, I decided to request an appointment with Dr. Laury. It was easy to set up an appointment and with two offices in Issaquah and Bellevue it's pretty easy to find a time and place to accommodate almost any schedule. I've now been to both offices and they are both really clean, updated and modern, and beautifully decorated. I love the Issaquah location particularly with the incredible view from the top floor and the orchids filling the waiting room. I was also pleased that they took my insurance and billed them for all my procedures making paying my copay simple and easy. My wait for the doctor has never been very long and all of the medical assistants I've worked with have been excellent. I liked Dr. Laury immediately. She has a casual yet professional manner that makes you feel at ease. She speaks to you like a person, which I know is a strange thing to say but some physicians seem separated from that aspect. She's a great listener, empathizer, and I really appreciated how she explained everything in language that was appropriate to my level of understanding. After allergy testing we decided to proceed forward with a small nasal surgery that involved me being sedated at Overlake hospital. Scheduling this appointment was about my only frustrating experience with this office. It was really difficult to communicate with the schedulers who had to work in between the patient and the hospital. The surgery itself went well and despite having a significant complication the night after, I was still really pleased in the ability to get in touch with my physician, and at one point the on call physician and have them help me navigate the challenging circumstances. When Dr. Laury saw me for an emergency appt the day after, she was incredibly thorough, gentle, and compassionate. Even my husband was super impressed with her knowledge and skill. Luckily I continued to improve from there and really my only other issue was with communication from the front desk and trying to get messages back to Dr. Laury and her back team during the healing process. While everything didn't go exactly as planned, rarely does it when we're dealing with complicated human anatomy. The point is how are these unforeseen events handled, and I was thrilled with Dr. Laury's treatment from start to finish. My husband liked her so much he's hoping to get a referral here for his own procedures this year. Highly recommended.

We were referred to Dr. Truong by our OT because of concerns about our daughter's swallow…read morecoordination. As first time parents dealing with feeding issues, we were already stressed and looking for guidance from a medical professional. Instead, we were met with a dismissive doctor with terrible bedside manner. He made us feel guilty for subjecting our daughter to a tongue tie revision and oral therapy that had been recommended by our daughter's ped and LC. After a brief examination of our daughter he said everything looked fine. We asked whether a swallow study might help assess her coordination, but were advised it was unnecessary as long as she was gaining weight and having wet diapers. We left the appointment feeling completely dismissed and unsettled. We ended up scheduling an appointment with Seattle Children's OT for a second opinion and they immediately noticed something was off and referred us for a swallow study. Our daughter was diagnosed with a severe swallow coordination disorder with silent aspiration. She was admitted to the hospital and required an NG tube to feed safely. We're grateful we trusted our instincts and continued advocating for further evaluation for our daughter. We do carry some guilt for not pushing harder at the initial visit, knowing it resulted in weeks of unsafe feeding and added stress for our family. If you're a parent and something feels off, trust that feeling and do not hesitate to seek a second opinion.

I've been going to both Proliance ENT offices several times the past year, and every time has been…read moretop notch. Definitely one of those "You never want to have to go to a doctor, but if you do then go to this one" situations. The building is a bit hard to find due to the sheer size of the hospital, but the staff is fantastic. I came in for a followup on a procedure, and it honestly felt like I was just getting my car tuned up. Efficient experience, I was in and out in about 5 minutes, and yet everyone took the time to make sure I had no questions or concerns. Just an overall great experience.

Proliance has rolled up an absurd share of the local ENT market, and they act like it. The doctors…read moreare fine, but the admin is incredibly callous. They couldn't give a flying f@#% if you are screaming in pain after surgery ... they'd still rather buy a slightly bigger boat than pay someone to answer the phone. If you think this is an issue, file a complaint here: https://www.atg.wa.gov/antitrustunfair-trade-practices

I've seen Dr. Thomas Knipe for a nose surgery as I wasn't able to breath much. He is conservative…read morewith the treatment. He insisted on going without surgery but I was just too tired of not being able to breath. No problem! He has been amazing. He explains each step to you, doesn't rush you, makes sure he has all the information needed and tells what you might feel for the entire process. My surgery went super smooth and I was up and feeling no pain(no bruise neither) the next day. Also I've never felt the need to call the doctor after the surgery as he told me what will happen step by step. Thanks for making my surgery so much predictable and without any trouble. I'm able to breath like I've never been before.

I just had a Septoplasty surgery performed by Dr. Knipe. It went very smoothly and I am recovering…read moreat the rate that was explained to me beforehand. Dr. Knipe took the time to explain everything is good detail and answer any questions I had. He has good bedside manner and I trust him. I would highly recommend.

This guy is my hero. I got an awful botched nose job and Dr. L fixed it perfectly. He seems to keep…read morea low profile but his care and precision is top tier. I was in a deep, deep depression for the year and a half after the botched job, and Dr. Lamberti was able to provide exactly what he said he would. Unlike other plastic surgeons, he doesn't keep a pretentious office or surgery center, it seemed to be a regular hospital but the quality of his work is much better than the flashy practices. He also doesn't get overly personal with patients and sticks to business in a friendly way which I respect. From my experience I would say you can definitely trust him, it is expensive but for me I got my life and identity back which makes it worth it.

While the initial experience could have been better, I feel like the quick response and good…read morecustomer service after the fact mostly makes up for it.

I have had a very good experience with Dr. Pinczower. He helped restore my hearing after a bad ear…read moreinfection and was not only professional but very kind in reassuring me about getting a shot in my ear drum. He was also concerned on one visit that I had to wait a few minutes because of a miscommunication between offices.