1. Modern Home Systems

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Rancho Santa Fe, CA

Modern Home Systems

1.0 (2 reviews)
Open • 8:00 am - 4:00 pm

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Services - Modern Home Systems

Home theater calibration

Component automation

Home system automation

Modern Home Systems Photos

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Recommended Reviews - Modern Home Systems

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Home Alarm - Authorized ADT Dealer - Carbon monoxide alarm that was installed 5 years ago by ADT technician.

Home Alarm - Authorized ADT Dealer

(98 reviews)

Serra Mesa

My wife and I are very happy with the items that were installed in our house. The sales person and…read morethe installation person were both very helpful and friendly. Whenever there is an issue, I call my ADT Representative, Kyle, and he takes care of it for me. I recommend to all my friends.

If I could give ADT zero stars, I would. I've been a loyal customer for over 12 years, but their…read morerecent service has been an absolute disaster and a complete betrayal of my trust. As a senior citizen, I rely on my home security system for peace of mind--but for months, my ADT system has been non-functional. I made dozens of phone calls, each taking up to an hour just to get past the maze of hold music and transfers. After finally reaching someone who could help, I was told I needed a brand-new system and a new contract. So I agreed, trusting that this would finally resolve the issue. Wrong. A technician came to my home and spent over 6 hours trying to install the system--only to tell me it wouldn't work without new motion sensors, which I had to pay for out of pocket. I was also misled into thinking the new system would work with my existing cameras. It doesn't. The best part? After all that time, effort, and money--the new system doesn't even work. It constantly malfunctions, giving false alerts and telling me doors are open when they're not. Total failure. This is a company that profits off fear, offers misleading sales pitches, fails to deliver basic service, and then has the audacity to lock you into a contract. Their "customer service" is a joke--disorganized, evasive, and completely indifferent to your time and safety. Do yourself a favor--don't walk, RUN from ADT.

Alarm2000

Alarm2000

(64 reviews)

Carmel Valley

Good initial service but Keith did give me accurate information. My initial contract was $43 a…read moremonth. He told me after two years it could go down to about $25 like comparable rates. He said I was just paying for the equipment. After the two years CSG would only lower my rate a few dollars and only if I entered a new two year contract. They explained that what I was told was not accurate. Update: I see Keith's response and yes, he has at least one customer in El Cajon and he knows that. I've added a photo to help him remember. I'm happy to contact you. I got CSG down to $38. Not even close to the major discount you promised. CSG made it clear that this was something that this is not uncommon.

After an unpleasant experience with ADT in getting our home alarm system reactivated, my husband…read morefound Alarm2000 through Yelp. Keith responded to our inquiry promptly and came to our home to explain the service within 24 hours of our initial contact. He explained that his company operates like a referral service, where he connects homeowners and business owners to security monitoring companies, which helps ensure that you get the best deal possible because those companies are competing for your business. Also, Keith takes care of any paperwork that needs to be filed with the city, so you don't have to deal with that hassle. A minor complaint is that the installation process didn't go as smoothly as I had hoped. The first installation took 3 and a half hours, and the technician seemed to struggle with the system. The technician had to come back a second time in order to complete the programming of the system (if I recall correctly, there was an issue with programming one of our doors), which was not the most convenient thing for us. Fortunately, the second visit took a lot less time. But I do think that Alarm2000 technicians could use a little more customer service training especially in showing the owners how to better use the system rather than just handing them an instructional CD. Overall, my husband and I were pleased with the purchase and installation through Alarm2000 and we have not had any issues with the monitoring company to date.

Modern Home Systems - hometheatreinstallation - Updated October 2026

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