Ben and Cory were awesome; very knowledgeable with our "inherited" sound system, wire cleanup, and…read more5 security camera installs! They were 2 of about 5 businesses that actually responded to requests for a quote. I highly recommend this business and will use them for future jobs!

The technician was outstanding! Fast, knowledgeable, and the cost was really reasonable. Highly…read morerecommend!

Flawless install. I would hire them again in a heartbeat!! Thanks for keeping us safe.read more

Dempsey is the best when it comes to Customer service, integrity and technology know-how. Eric and…read morecrew installed the original alarm in my home in 2013 and recently added a system for an ADU. They are very thorough, knowledgeable and fair. With Dempsey Alarms, you get an honest professional who follows up, takes care of all your concerns and makes sure everything works. I've recommended Dempsey Alarms to numerous friends and family and will continue to do so.

Excellent Work on Our Access Control System!…read more I am very impressed with the service we received from Ameritechs. They came in to handle the wiring for our current Access Control Unit and did a fantastic job. They were thorough, testing every single lead to ensure everything was wired correctly. Thanks to their expertise, all of our strikes and doors are now functioning perfectly within our system. Professional, efficient, and highly skilled--I would definitely recommend them. Thank you for the great work!

The problem started when Ameritechs installed 10 cameras on my home camera system and did not…read morerecord the passwords or give them to me. I don't know anything about cameras and passwords so I didn't know to ask. When it came time to change the NVR, I was told they don't have the passwords and will charge me $750 to retrieve them from the cameras. I shouldn't have to pay for something they should have provided in the first place. Chris came over for $50 and examined the cameras, the analog ones that needed to be replaced, and suggested a new NVR. I got an estimate for $3030 to replace 3 cameras and the NVR and reconnect existing cameras to NVR. Without NVR it was $2130. There were no details about specs for the cameras or NVR. That's like sending a customer an invoice for $30,000 for "a car." People generally want a little more detail about what they're getting. I asked that they first just come out to retrieve the passwords for the 10 cameras, fix camera #7 that stopped working, and fix a screw that their tech stripped when he installed that camera. They said they wanted $750 to retrieve the passwords. They also wanted to charge $129 for someone to come out again and look at the cameras again, when I just paid $50 for Chris to look at them. And I maintain that I should not have to pay for something that they should have provided to begin with. I asked how many TB was in the Uniview NVR as the estimate didn't specify. The first time I was told it "supported storage" of 16TB to 32TB. Next email said the NVR comes pre-installed with 4TB storage. Next email said the NVR on the estimate does not come with any storage - they planned to reuse the old hard drives from my existing NVR - but no one ever asked me about that. Those drives were at least 5 years old and at end of life. If I wanted new hard drives, it would be an extra charge. I asked if cameras were 4K (the estimate only says 4MP). Finally, was told they would be 2K at $140 each. I asked about the warranty for the equipment. They said it's manufacturer warranty, not theirs, but didn't know and never said what it was. Isn't that something that every buyer wants to know? What is the warranty! Next estimate added $200 to reset the camera #7 that was not working, plus $750 to reset the other 10 cameras so I would have the passwords plus the $3030 for 3 new cameras and NVR - so $4624. And that probably didn't include any hard drive for the NVR as they were going to reuse my old ones. I got a lot of other confusing emails from Kanani interjecting things we never discussed like suddenly asking me if I wanted a hybrid DVR. I don't need a hybrid DVR. Then Kanani thought I wanted Uniview cameras. I never said that. Every time I asked a question, I got a different answer. Every time, the price got higher or didn't include some component that would be extra. I had another company come out to try and reset the camera passwords. He said that brand of camera TVT (Shenzhen TVT Digital Technology Co., Ltd) is difficult and takes 45 minutes to reset the password for each camera and get it onto the Avalonix XVR (which is why Ameritechs didn't want to do it either). He said it would be cheaper to replace the cameras with new 8K cameras. So, the 10 cameras that I just paid Ameritechs $4,439 to install in the past two years are now worthless. That doesn't seem like good customer service. I feel I was taken advantage of - I'm a senior citizen now and a woman alone and always a target to be ripped off because I don't know what I don't know. I think we might end up in small claims court because I really got screwed over. I don't have energy for it but some things you can't let stand.

Joe was great to work with. He was flexible with his schedule to fit our installation in on short…read morenotice. He was very helpful in utilizing what we had that was still working from our old, vintage 90's system, to minimize our cost and didn't try to sell us anything we didn't need. His costs were reasonable and up front. No hidden costs. On the day of installation he showed up and and was very efficient even adding an additional sensor he hadn't quoted ahead of time at no cost to us. Before leaving he spent time with us to make sure we knew how the system worked and said to call any time if we have an other questions. Very professional, friendly and service-oriented. Overall a great experience!

Great service from Joe at SR Security!! We needed to…read moreupgrade our 20 year old home security system. He gave great advice and suggested simply using the existing setup but adding new control panels and glass break sensors. It added some much-needed functionality, including wireless access, but kept the cost down. He was able to get us on his schedule in a few days and had everything setup within hours. Highly recommend Scripps Ranch Security!

Stephen just installed our Crimsafe Security Screen Door and I am very happy with the end result…read more In fact, it turned out so much better than I had even dreamed. Todd, the owner, was very responsive to all of my pre-purchase questions, and Bob came out and took very detailed measurements. Stephen did the installation, and he was very clean and detail-oriented. I did a lot of research before buying the Crimsafe and going with Progressive Security Screens, and I am so glad that I did. You will not be disappointed with their customer service, quality, and the end result. Thank you very much, Progressive Security Screens!

It has been a year and I wanted to update my review. I wish that I could take back my initial…read morerating. I was fixed on the minor issue at the bottom of the door and dents (which Todd happily came out and fixed). However, after I had time to reflect, I wanted to say that I can live with those issues (Todd tried to resolve) and overall, I really am glad I got it done. I still would have gone with this coming if I had to do it again. The screen looks really nice, I feel safer with it, and I have to admit Todd and his crew were great. So in hindsight, I would give them a 5 stars (despite those issues I initially mentioned). If you are looking for a screen, I would recommend them (this was reflective on my part and in good conscience, I wouldn't want anyone to hesitate using them).

My wife and I are very happy with the items that were installed in our house. The sales person and…read morethe installation person were both very helpful and friendly. Whenever there is an issue, I call my ADT Representative, Kyle, and he takes care of it for me. I recommend to all my friends.

If I could give ADT zero stars, I would. I've been a loyal customer for over 12 years, but their…read morerecent service has been an absolute disaster and a complete betrayal of my trust. As a senior citizen, I rely on my home security system for peace of mind--but for months, my ADT system has been non-functional. I made dozens of phone calls, each taking up to an hour just to get past the maze of hold music and transfers. After finally reaching someone who could help, I was told I needed a brand-new system and a new contract. So I agreed, trusting that this would finally resolve the issue. Wrong. A technician came to my home and spent over 6 hours trying to install the system--only to tell me it wouldn't work without new motion sensors, which I had to pay for out of pocket. I was also misled into thinking the new system would work with my existing cameras. It doesn't. The best part? After all that time, effort, and money--the new system doesn't even work. It constantly malfunctions, giving false alerts and telling me doors are open when they're not. Total failure. This is a company that profits off fear, offers misleading sales pitches, fails to deliver basic service, and then has the audacity to lock you into a contract. Their "customer service" is a joke--disorganized, evasive, and completely indifferent to your time and safety. Do yourself a favor--don't walk, RUN from ADT.

Absolutely terrible customer service. I've been trying to cancel my alarm service since 3/31. When…read moreI first called, I was told someone would call me back--no one did. I called again today, got transferred twice, and was told yet again that no one in the office knows how to cancel an account. Seriously? How does an alarm company not have a basic process for cancellations? To top it off, the staff I spoke to were rude and dismissive. It feels like they're deliberately making it difficult to cancel. Completely unprofessional and unacceptable. Avoid this company at all costs.

There's a gentleman named Triston, he has been very efficient over the phone. Very insightful.read more

Good initial service but Keith did give me accurate information. My initial contract was $43 a…read moremonth. He told me after two years it could go down to about $25 like comparable rates. He said I was just paying for the equipment. After the two years CSG would only lower my rate a few dollars and only if I entered a new two year contract. They explained that what I was told was not accurate. Update: I see Keith's response and yes, he has at least one customer in El Cajon and he knows that. I've added a photo to help him remember. I'm happy to contact you. I got CSG down to $38. Not even close to the major discount you promised. CSG made it clear that this was something that this is not uncommon.

After an unpleasant experience with ADT in getting our home alarm system reactivated, my husband…read morefound Alarm2000 through Yelp. Keith responded to our inquiry promptly and came to our home to explain the service within 24 hours of our initial contact. He explained that his company operates like a referral service, where he connects homeowners and business owners to security monitoring companies, which helps ensure that you get the best deal possible because those companies are competing for your business. Also, Keith takes care of any paperwork that needs to be filed with the city, so you don't have to deal with that hassle. A minor complaint is that the installation process didn't go as smoothly as I had hoped. The first installation took 3 and a half hours, and the technician seemed to struggle with the system. The technician had to come back a second time in order to complete the programming of the system (if I recall correctly, there was an issue with programming one of our doors), which was not the most convenient thing for us. Fortunately, the second visit took a lot less time. But I do think that Alarm2000 technicians could use a little more customer service training especially in showing the owners how to better use the system rather than just handing them an instructional CD. Overall, my husband and I were pleased with the purchase and installation through Alarm2000 and we have not had any issues with the monitoring company to date.