Maintenance came very quickly. They did a good temporary fix for the sink garbage disposal, but not…read moreperfect - now it's a little more noisy. Not a biggie because I don't use it very often. The hot water problem in the bathroom was also solved with same output - it makes some noise now. I might have to call them again to check. Overall I am satisfied with the support I get at Rivers Edge. Maintenance was always prompt and nice. They seem to know what they are doing. One suggestion for improvement would be to have consideration for the renter's property. Lucky that I realized I should take the bathroom rugs away, because otherwise they would step all over them. I also had to clean and sanitize the bathroom tub after the repair. There was no protection of the tub during the plumbing work, so cleaning was on me. Maybe it's not a good idea to call maintenance for 3 different works. One at a time might give better results.

Great team and is very responsive. Locked myself out of the apartment and before you know it,…read moresomeone was there to help. Very nice people

We moved in from out of state as we needed to live out of boxes on a temporary lease while we were…read morehouse hunting. We got here less than a week before before the COVID shut downs so we didn't get to use the amenities like the pool, gym, BBQ area but it all looked nice. While the apartments are nice, I would say the construction of the cabinetry or the appliances aren't quite the best quality, it all looks nice and it all works which is the most important thing. I've lived in apartment complexes before and some of them bank on hitting you for fees especially at move-in and move-out. This is not the case. The staff from the maintenance people to the management are attentive and actually care. A case in point: we had a cat which is $50/month pet me. He was an old man and got sick. We had to put him to rest. We had already paid our rent and they had no problem crediting back the monthly pet fee and adjusting the rate. There is a package locker here but most of the time the Amazon workers don't care and dump the packages in the lobby of the building you're in. No amount of correspondence from the management here could ever possibly rectify that because the people delivering the packages don't get paid enough to care. As a result, some packages end up in weird places. On a couple occasions someone from the staff had actually brought over some things outside our door, which was much appreciated especially during the height of the COVID outbreak when we were limiting our entrance and exit through common areas. The one time I had to file a noise complaint it was handled immediately. This is the place where you're walking around and the maintenance staff will ask you how you're doing. Stop and ask to see if everything is all good and make sure nothing doesn't need to be fixed. We moved out because we found our perfect home. We didn't hold our breath thinking they could re-lease the unit but we were able to get off the last month and one week of rent owed because someone leased the unit we vacated. We had no issue getting the deposit back - minus the replacement cost for the blinds our toddler broke. We really liked the short distance to the ALDI and Stop And Shop and other places. Would've loved to have been able to frequent the bar up the road, it was just opening up its outdoor space by the time we moved. A+ no regrets. Thanks Todd, Craig, and everyone else.

Long and thorough review alert!…read more About Me (what type of renter am I): With my job I relocate every 3 months and for the past ~2 years I've had no desire to stay at the same place for longer than 3 months. The key things I look for in an apt is safe, clean, affordable (can you even say this in MA lol), free parking, and my own bathroom (typically live with roommates). Wellington Place: I moved here Mar 2020, to take over someone's lease that lost their job. It fit the bill of what I was looking for, in addition to being in walking distance (within 10 minute walk) of my top grocery stores: Aldi, Trader Joes, and Stop & Shop. Its approx 15 min walk to Assembly Row, 5 min drive to Target and Costco, and 5 min drive to Wegmans. Its by far the most convenient location I've lived in within the US. Its a quick drive to Boston about 15-20 min drive and about 20 min drive to Burlington where I frequent for work. Lastly, its about 5 min walk to Orange line Wellington T stop. If you have a car, parking is plentiful here, no long treks to the car :). Aside from location I loved that they have trash and recycling drop off on each floor; hence, you don't have to worry about stepping foot outside to throw away trash. I'm an avid recycler so I loved that they had this option available (my previous apt in Burlington didn't). The rooms are huge. I have my office inside of my bedroom and a queen size bed and I still have more space. I also have a good size walk-in closet. However, my roommate's room and walk-in closet is much bigger than mine (I'm sure she can fit in addition to a desk a small couch in her room). When it comes to cost, they are very affordable for the location. I try to keep a hard cap on living expenses (no more than 1,500 a mo. including utilities). Lastly the staff from the maintenance team to the leasing office are customer-centric. I had initially told them that I would be moving after 3 months once I moved in but I fell in love with the place. They provided concessions to ensure that I was a happy a customer. Maintenance staff are very responsive and do a good job of following up after they fix items to ensure it works. I honestly wish that these were condos instead of apt because I would definitely look into buying here. If you're looking for an A1 experience I highly suggest Wellington Place :).

The first place he showed me was in Winter Hill and was basically a bedroom with a stove stuck in…read moreit. The second place was this apartment in a building run by a sleazy landlord whom I later found out had a bad reputation locally. In desperation I moved in, and after I did, I found that the place flooded repeatedly whenever snow melted and soaked the carpet in dirty ice water, the AC was terminally broken, and the bathroom was leaking super-hot water that would act like a steam heater and raise the summer temp in the bathroom to 105 F. It was a dump. I left in a year and found a much better place on my own--huge waste of a broker fee.

Very strange interaction. I dealt with John L., one of their agents, who INSISTED on calling me…read moreduring work . I gave one phone number. He somehow found both of my phone numbers. Called them both. Left voicemails on both. I asked him politely if we can do the first steps over email, like every single other agent I've dealt with. He refused and said he "likes" doing things a certain way. Asked me for a phone call during work after I told him I cannot do that. Waste of time and a very strange person.

Terrible experience. Stole $500 from me and my roommate…read more Applied for a 2 bedroom. Was told by leasing agent there would be a $500 FULLY REFUNDABLE deposit to hold the apartment. After completing the application and paying the "refundable" deposit, we decided to not go through with moving in. After withdrawing our application and asking for our $500 back, we were left on read. Emailed again and were told they would not give the $500 back as we did not withdraw the application within the 72 hr time limit to receive a refund. What fun new info! So awesome how it was totally different than what we were originally told! Seems illegal. After calling and begging for it back, we were told "yeah no" and that if we applied again they would count the $500 they stole from us as the deposit for the new place. HURRAY! How generous. Not sure where these guys get off in tricking people who can only afford living in poopy apartments like there's. Womp womp. This place sucks.

My roommate and I applied 3 weeks ago and no response yet. No one answers the phone or their email…read more You are lucky if someone picks up the phone or responds to your email. They seem to be always short-staffed... They are NOT making a great first impression thus far...

The building is nice and they have a pool and nice common areas. However, they treat residents very…read morepoorly here. There are thousands of very specific rules and the building managers act like dictators. You cannot decorate for holidays and can't have certain things on your porch. You're only allowed to have white curtains and can't put anything on your door (like a wreath or something). We put a deposit down on an apartment and the leasing office woman gave it away. They do not care about their residents and just want people to come in and out as fast as possible.

I absolutely love this apartment! We had the best 3 years in here. 1. No location is better than…read morethis: mystic river, medford dog park, wegmans, petco, Starbucks (in station landing), and further assembly row. I had everything I need in walking distance. 2. A free parking in the garage for each apartment. I don't see this deal anywhere around here. For a period of time we had two cars, and the extra parking is only $100. (other places are ~$200). 3. Maintenance is on spot! Any issue I had, the maintenance guys were there the same day or the next day the latest. They are also on call on the weekends. 4. In 3 years (end of 2019-end of 2022), our rent stayed the same! When inflation is a thing, you heard people complaining about rent goes up, not here! Every time I renew my lease, it's always the same amount! 5. They are extremely dog friendly! It was rare for an apartment to accept German Shepherd, they absolutely don't discriminate what breed your pet is. There are dog treats in the lobby, poop bags and trash cans all around the building. 6. Amenities are fantastic, pool, gym, grill, etc., There was a Christmas they had a gift wrapping station for the tenant for free, with all the supplies! 7. The move-out process was a breeze! Dropped the key and got my deposit back within a week. The list goes on, these are just the ones on top of my head. I was so sad to leave this apartment, but homeownership calls. Until today, whenever I drive by here, I still feel like home and miss this place. I genuinely wish all the staff well and recommend this place to anyone. - A super grateful previous tenant.

They increased $400 for my renewal lease and no negotiation so I decided to move out - after I…read moremoved out, I saw my apartment available online for $200 cheaper than what I was paying before. So if I didn't move out I would've been paying $600 more than what the new tenants would be paying for. Avalon is this how you treat your loyal customers? Why? Dont move here if you intent to stay here for longer than a year and don't want to be forced to move.

We moved into a 2 bed, 2 bath on the second floor with our patio facing the pool just about two…read moremonths ago and signed a 19 month lease for $4,820 per month... We figured that hopefully, by the time our lease would be ending, it would be Winter and pricing here or elsewhere might actually be lower than next July if we had taken only the 12 month lease. The apartment's actual location within the building is perfect, as is the access to everything within Assembly Row (like restaurants, the movie theater and retail shopping) and the apartment itself spacious and fully renovated, but there are way too many issues we have already started to experience. On move-in day, we noticed water running down the livingroom wall caused by the shower leaking in the apartment above, and that same weekend began hearing running and thumping and what sounded like bowling balls being dropped through our ceiling starting at about 10 AM to at least midnight (which is still happening.) We quickly learned that the excessive noise was due to a mid-sized Lab darting around after going out for a potty break or playing fetch with her owners... In addition, the lab has separation anxiety because every time she is left alone she begins barking until they return. There just aren't enough words to emphasize how continuous and loud these noises really are! Two months later, we are still trying to resolve the problem with the tenants upstairs, but they honestly don't seem to be responding well at this point and probably assume we are exaggerating it. Shortly after the initial leak, we discovered water pouring out into the hallway from a utility room door which backs to our kitchen, and of course, our luck, it was just past 5 PM so emergency maintenance had to be contacted... Eventually, Roto-Rooter did come out and the carpeting was shampooed to get rid of the nasty drain water from a backed-up sink in that area. And if these issues are not enough, for some odd reason, a breaker keeps tripping even though there are only a TV, cable box, wifi router and a couple of LED lights (All low wattage) on the circuit causing us to have to wait for everything to reboot before getting service back. Last but certainly not least, through no fault but our own for not researching it first, we realized pretty quickly that our building is directly on the flight path for Boston Logan Airport... When at its peak, we hear planes flying overhead about once per minute, and the planes fly very low and are quite loud. With all this being said, I honestly think the worst to deal with are the inconsiderate neighbors upstairs and the heavy air traffic all day and night. Everything else here at Avalon Assembly is manageable or just not worth complaining about right now... We are hoping that there will be no other surprises ahead and that maybe, just maybe, we were hit upfront with so many issues and that things will FINALLY settle down now. It is disheartening though that we had to go through so much so soon after moving in, but as mentioned before, the place is large with lots of closets for storage, feels more like a home than an apartment, and seems to have social gatherings during the year (such as a summer barbecue with live music and beer and wine) for residents to meet up, so we do like enough things about living here and will stay put for at least now til our lease is over. 3.5

It's unclear to me that this is actually a functioning business. I have tried calling and emailing…read moremultiple times during business hours for two weeks and have yet to have any success getting ahold of a realtor. Would recommend going with a company that actually wants to speak with customers for your Boston rental needs

I flew into town with a mandate and a deadline. Find a new residence which I love, execute a…read moresigned lease, and have a move in date for the following week; all of which needed to be completed in 72hrs and on Memorial Day weekend nonetheless.... Impossible you say?! Well to that, I assure you that you have not yet met Chrissy. For if you have, you have likely already experienced perhaps the most seamless and personable rental process in history. Not only was she very easy to speak to over the phone, but she was empathetic and accommodating with regards my constraints (I emphasize this as it was a holiday). I have a habit of moving at a fast pace, which was pushed into overdrive considering flight-determined deadline. While this can, from time to time, throw most people off or be a little overwhelming, she managed to get everything done with the highest level of professionalism and in record time. As for my new home, it is day 9 of my occupancy and I couldn't be happier. Really, I couldn't have found a better place to live. Thanks Chrissy!

I really want to give a minus point if it's possible. The only trick their managers could do is…read moreignore former renter's reasonable request, so I have nothing to hide anymore. One more thing I need to remind you guys is that the 5 stars reviews are published by the pressure of managers by 50 bucks so be careful. Actually my move-in date should be August 15th last year and the real move-in date is September 23rd. That was a miserable time,we take our luggages from place to place searching for short rents because of the 5 times of delay.That really sucks. After I moved in,things are getting a little bit better.The apartments are new and the facilities are okay.But we didn't get our compensation after several hard meetings with the manager which should be all set already but ignored by the managers. The price is going higher and higher and it's totally not worthy to live there. There are tons of apartments which are better than this. This apartment just trick new coming international students and trust me, I've lived there. What's more, good services cannot be the reason to ignore people after they moved out. They didn't return my security deposit after I moved out, even don't return my emails so be careful of the irresponsible managers. After been here for this long, choosing Residence@MaldenCenter is the worst decision I've made because I not only met awful managers but also suffered from serious arrogant and naive&disgusting roommates. I'll never made that mistake ever again. If I can't get my security deposit back, I think it's my obligation to let everyone around here to know, be careful about this apartment. Some things are not what they seem to be.

The apartment and services are great so far. Since it was a new bulding, the parking space wasn't…read more100% satisfactory. When I moved in early July 2018, I was told that the garage I've already paid for was still under construction. I waited for two months parking in the public garage across the street. In September, the garage was finished and I was assigned a parking space which can barely park my car in. I talked to the leasing office and they said they would let me switch when another spot becomes available.

My roommates and I lived at 7 Cameron for two years, and while living there had a great experience…read more The units are sunny and spacious, and the location is great. Under 10 minute walk into Davis Square, and the 77 bus stops right across the street that will bring you right into Porter or Harvard Square. The units are also very quiet despite being right on Mass Ave. The staff working in the building were all great and were really on top of maintenance. This review was prompted, however, by the experience we had upon moving out of the apartment with Acorn Holdings, the owner of the building. We left our unit on August 31st after living in the unit for two years in great condition - cleaning counters, sweeping, vacuuming, and spackling any holes in the wall. The lease very specifically mentioned "broom clean" as the standard, which we honestly went beyond. However, when we heard from the property manager the next week they informed us they would be withholding $2,100 of the $3,000 in our security deposit. A couple things about that: - First, $2,000 of that security deposit was collected from us explicitly related to the two dogs in the apartment - $500 was charged upon move in and an additional $1,500 collected when we added a second. This is a dog friendly building, and there are many canine tenants. However, in the course of this experience we found out that these deposits are illegal in Massachusetts. - The majority of what they were charging was for cleaning the apartment (none of it dog-related) which is also not an appropriate use of deposit funds in Massachusetts: https://www.mass.gov/info-details/find-out-what-landlords-can-use-security-deposits-for - Beyond whether or not they are allowed to use the money for the things they were claiming, the amounts were ludicrous. For example, they claimed they needed to withhold $700 to clean the carpet in a single bedroom which had zero stains or rips, simply was a carpet in a 100 sq ft room that had been lived in for two years. So, they were withholding exorbitant funds they shouldn't have collected in the first place. We raised our concerns about this and stopped hearing from them. We sent several emails and attempted to speak on the phone with our property manager. We were ignored. 30 days passed and we hadn't even received the small amount they were saying they planned to return. Again, breaking housing regulations https://www.mass.gov/info-details/learn-about-returning-or-getting-back-a-security-deposit#failure-to-return-. It was only when we sent documentation showing that we were going to file a housing court claim (which could result in a $7,000 fine) did they reply to our concerns and return the deposit. This behavior would be inappropriate - and illegal - under any circumstances. But in the midst of a pandemic when folks are juggling economic stress with so much else this is nothing short of predatory. Overcharging, ignoring follow up, and hoping that the complexity of housing regulations would prevent pushback.

Lived here for 2 years and I truly loved it. Luxury apartment amenities while still maintaining a…read moreneighborhood charm. Wonderful location (5 minute walk from Davis sq.), with a few good eat spots a stone's throw away (namely Fiorella's and Hana Sushi). Has underground parking with guest parking available ($15 a night). Maintenance was very quick to response the rare times I needed something fixed or adjusted. Management staff is very responsive and friendly (shout-out to Shaina!). Would highly recommend!