I brought in my $500 Alden boots to have the soles topped topped. I figured since this place was in Greenhills that they would be pretty good with high-end shoes. I told the woman several times please do not paint the sides of the shoes, because I like the beautiful wood layers to show. I came back on Tuesday and it look like someone took brown fence paint and painted my beautiful $500 shoes. They then proceeded to fix them while I waited, Took a belt sander and completely destroyed my shoes. Their English is not good, and the man said "no understand." Shouldn't you understand if you're going to take peoples money? Do not go to this place if you have nice shoes that you care about. read more

Model Shoe Rebuilders - Shoe Repair Near Me - Nashville, Tennessee

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I wish I could give it 0. Actually, I wish I could give it negative stars. They RUINED my favorite pair or boots by staining them and ripping them. They denied doing this and told me "I only wanted to complain" when I asked for my money back. I would much rather have my favorite pair of shoes back. NEVER GO HERE. read more

Because Peabody was on a 5 week wait and I needed my boots repaired, I rolled the dice and lost hard. I took in a pair of Balenciaga pumps and Lafayette boots. To have scuffs repaired and sole protection put on. They charged me $100 and seriously jacked up both pairs. I think this business is closing and thank the lord. $2000 worth of shoes I don't know can be salvaged. MESSED UP. Clearly there is no recourse. And I don't know if Peabody can un do the damage they did. DO NOT take shoes worth more than $50 bucks there. Horrific read more

You might not think twice about this place if you just passed it by--it's in a strip of D-grade shops below the Domino's pizza and the wine store--but a fantastic place to take: --those designer heels that you wear too often, and the screw-thingy is now scraping the ground (you know what I'm talking about--when the rubber heel falls off!) --you stepped in the grate of one of the downtown sidewalks and totally scraped the leather off of your brand new black peep-toe pumps. They can replace that leather and make it look new! --the strap on your leather carry-on-sized purse broke after, well, pretending it was a carry-on bag I guess--couldn't handle the weight that I put in it. Anyway, they fixed that too! So, if you or anyone you know have had any of the above issues, stop in to Model Shoe Rebuilders. They will help you, and it's cheap to boot (no pun intended)! read more

Model Shoe Rebuilders - Shoe Repair Near Me - Nashville, Tennessee

My wife brought her orthotics (prescription shoe inserts) in for a repair to the leather. Model Shoe Rebuilders LOST the orthotics. They cost several hundred dollars and require a surgeon's attention and prescription to replace. This place is absolutely unacceptable! read more

I paid $23 to get 2 pairs of shoes polished. Kinda pricey I think. Before I paid to get my shoes stretched and they didn't get it done. read more

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I would suggest going anywhere but here. I am not sure how this business has stayed open for so long with their poor performance and even lesser customer service. I had taken a bag in to have the straps sewn. $55-steep for the amount of work. She also quoted me $45 to clean the bag (way steep). Two weeks later, I go to pickup my purse. To say I am disappointed is an understatement. It looks like all that was done was a thread was pushed through and tied in a knot. There were loose threads. One strap wasn't even "tied" on properly to match the style of the others. I let her know I was not satisfied. That it was not professionally done nor what I paid for. That I wanted it redone. She told me to take the bag somewhere else, and WALKED away. read more

I also must recommend against coming here. I brought in a Dolce & Gabbana handbag because the zipper was jammed, and they ruined it. The zipper was aligned unevenly and the result was a mess. There was glue everywhere, both on the zipper and outside of the bag. There were grease stains on the zipper fabric as well. I wish I could attach a picture to show you what I'm talking about...you would never come here if you can see the end result! I thought about asking them to fix it, but honestly I'm not sure what they could do to salvage the bag and I don't really trust them to attempt it. And if course I can't refuse payment until it has been corrected, given that payment was required up front. That should have been my first warning, I guess. The bag was not ready at the time they said it would be, but of course that's the least of my concerns. It makes me sad that one of my favorite bags, which originally cost me over $1K, now looks like a $20 replica. Oh well...at least maybe my experience will save you! read more

-10 rating , but had to select a at least one star to be able to post. 1st they only accept cash, then they lose your shoe and won't accept responsibility! Even if you have the claim ticket they tell you you already picked it up. read more

I've been coming here for years. They do excellent work and what's really nice is they have options. Options in the way of heel tip/sole colors. This past weekend, I took in a pair of metallic leather sandals that have silver heels and needed a light tan heel tip to be replaced. A lot of shoe repair stores only have black or brown. Model's had the exact color. It cost $7 to replace both tips. (I also brought in a pair of well-worn espadrilles and asked about getting the entire sole replaced. They quoted me $45. I don't know if that's an average price or not, but these were cheap shoes, so it wasn't worth it to me to have them fixed. just and fyi.) read more

I found this business through Yelp and am extremely happy with the results. Although I have lived in foreign countries and my job allows me to interact frequently with non-native speakers of English, I had a difficult time understanding the owner, and I wasn't sure that he had understood my request. However, be patient and do not let the apparent communication barrier deter you from doing business with Model, because the service is superb. You need to pay up front for repairs. They charged me $34 to replace the soles on a pair of dress shoes and told me to return after 3 days. I wasn't sure what to expect, but the shoes are even better than when new and will probably last me at least a couple of years more. I will definitely be returning here whenever I need shoes repaired. read more

Model Shoe Rebuilders was recommended to me (by my local shoe repair in Franklin) to do "boot surgery," as I call it, on my custom riding boots. They needed to be widened at the top - in leather - in matching color. I'm picky. The work was done as scheduled, with perfect color match, at a fair price. read more

Got a pair of shoes cleaned here that I had worn only twice because I wanted to resell them. They were practically flawless other than some dirt on the soles. They did absolutely nothing to clean these. They look the exact same as when I dropped them off. Staff doesn't speak English so it wasn't worth fighting them over the 10$ I spent. Don't go here. read more

Absolutely terrible place. I brought some shoes that just needed a simple cleaning and they managed to not only stain them the wrong color, but also ripped them. I would really avoid taking any shoes, especially nice ones, to this location. read more

I took in two pairs of boots... One leather and one suede, asking for suede to be dyed to original color/repaired and leather to be cleaned. I was charged $60 up front for the work, and then waited a week to pick up both sets of boots. When I arrived to pick up both, I discovered that the boots looked pretty much exactly the same way as I drop them off. A small cut had been sewed from the inside, but was still obvious. Because of the language barrier, I was unable to communicate my displeasure in the final product. Definitely not worth the money! Very disappointed! read more

I stopped in here to have a leather tear fixed on a pair of shoes that I was wearing. It took the nice lady who helped me all of 2 minutes to do the repair. When I asked how much it would be, she told me "$2 tip". I gave her double that for the fastest and easiest shoe repair ever. read more

These folks do great work! I have brought in dozens of louboutin heels to have rubberized and they have done great work on each and every repair. They always get them done super fast. Beautiful red rubber soles. love supporting local family owned businesses! Pro tip- don't lose your ticket. The lady behind the counter will scold you! Lololol read more

My cork bed inserts for 1 pair of shoes were lost by the store and unable to explain this due to language barriers and unable to retrieve. The workmanship was mediocre at best (replaced soles on 1 pair of shoes, very sloppy). Considering all this I paid $63 dollars for 1 polishing of one pair of shoes, 1/2 sole replaced on pair of shoes and heel caps on 2 pair. You have to pay for the work before it is even completed. This was my first and last time to use this shop. Good luck! read more

These people do not recognize or take good care of delicate designer items. Brought in an incredibly expensive pair of shoes to be cleaned and not only could they not find them upon my arrival, when they finally found them they did not even clean the bottoms of my shoes and they were so very faded when I got them back. A pair of $700 rick Owens seriously damaged. This business should not be able to continue ruining people's expensive shoes and bags. read more

Excellent!!!! I had taken my ripped sandals to the place on Hillsboro first and they told me my shoes were DEAD and unfixable. I brought them to MODEL and they fixed them for next to nothing in ONE DAY! Save yourself time and just go straight to MODEL! read more

I have seen this place since I moved to Green Hills a year ago but never got around to taking in several pair of boots that need heels and taps. I had a pair of summer sandals in the car with me that need taps and a small part of the front sole glued, so I stopped in. The woman at the counter understood what I wanted and told me it would be $10". I asked her how much the heel plates were and she said $6 plus $4 for gluing the front sole ( it was less than 1/4 inch and I should have done it myself with superglue) . I was glad i had only take in one pair. They were ready when promised , but the cost was more than I have paid in the past in another state. Today I took my 4 pair of boots to another shop! The heel plates there were $3! read more

I recently dropped off a pair of shoes here to be stretched for my wedding. Service was prompt and straightforward, while friendly. With stretching, it's hard to tell how much the shoes have been altered, but they seem to be roomier. There are no new scratches or marks on the shoes. Payment was completed prior to services, and my shoes were ready on time. I'll take my next shoe repair to Model Shoe Rebuilders. read more

The first pair of shoes I had serviced there were repaired very well and looked good once I picked them up. However, when I came to pick them up, I was asked to come around to the staff side of the store to actually recover my shoes because they couldn't find them. I thought they lost my shoes, but I found them after looking for about 2 seconds. I came back a week later and asked them to repair a couple pair of shoes and they quoted me $96 dollars for a resole service. I asked if instead they could just polish a pair and she seemed frustrated by the notion that I did not want to pay for the initial resoling, which was true, but regardless she had a noticeable frustration from that point forward, clearly evident from when I handed her my shoes and SHE THREW MY SHOES ON THE FLOOR and then, made a dismissive hand motion to me after my credit card was charged. The repair service they provide is good, but I will never go back because of how disrespectful the woman was at the counter. read more

I went here to get my boots repaired. The owner obviously said my heals were very worn out and they should have been replaced much sooner. Anyways, they replaced them and they look brand new. They did a great job. I was recommended to come here and I'm glad I did. read more

I have given Model 3 chances to repair several pairs of nice leather boots and I have finally learned my lesson and will absolutely not be returning. I have taken 3 pairs of expensive leather boots to have the heels re-wrapped, soles replaced and zippers replaced and the workmanship and quality have lacked every time. They were unable to match the quality of the original parts on any of my boots. One pair had a heel that was wrapped in brown leather and they redid them with a cheap, plastic looking material and painted it a shiny brown color that did not come close to matching the original in any way. They have also replaced the heel on 2 pairs of boots and 1. The new heel did not match the sole 2. The new part has been too tall on 2 occasions so the boots became awkward feeling and uncomfortable to walk in because of the odd incline. They make you pay up front, which is annoying because if you are not happy because they will neither fix nor give you a discount/refund and I would not say that they are cheap. While less expensive than some repair shops I have found, the work is not worth it and the quality is poor. I would only recommend Model's for minor fixes on inexpensive shoes - and I will personally not even return for that. read more

These folks are able to do only SIMPLE things. Had my shoe restitched about 1/2"AND NOW CANNOT WEAR THEM, AS THE IMPINGE ON MY TOES! They also left knotted areas on the inside of the shoe so hurt my feet. Would not recommend! Carol 2/12/15 read more

I advise against using model shoe rebuilders. They ruined two pairs of shoes that I brought in for simple polishing. On one pair they destroyed the patent leather, and on the other pair they used black polish on a white threaded border, which turned the white threading black. Not only did they ruin two pairs of my shoes but they proceeded not to acknowledge their mistake . If a mistake is made I expect them to apologize and try to fix it rather than tell me that the shoes were brought in like that. I know exactly what my shoes looked like before bringing them in, and they did not come back that way. They also had no intention of refunding my money or reconciling their mistake. I have never had such bad service. Basically, they ruined $500 dollars worth of shoes and had no intention of acknowledging their terrible, destructive handywork. They should have reimbursed me for my losses. I STRONGLY ADVISE NEVER TO USE MODEL SHOE REBUILDERS! EVER! read more

I will never go back. They were very unprofessional and extremely rude. When I came in for a quote I was told to leave my things with them and they would call me with the price the next day. I did not receive a call and it took several days before I could reach someone on the phone. When I did get ahold of someone and they gave me the price I told them it was too expensive and I did not want the work done. The woman was rude and told me the price was not expensive but I insisted on picking my things up and going somewhere else. When I came in the only person working could barely speak English, wouldn't give me my things, and kept repeating that I needed to come back. The next day they were closed. I had to take time during work the following week to get ahold of someone and ask when I could come get my things. The woman kept repeating the price and I told her I did not want the work done. She hung up the phone on me and when I left work early to get my things she had already done the work and yelled at me to pay. She was very rude and stormed out of the store. I had to use Google translate to communicate with the man there. Finally I paid him to get my things and leave. I have never had such a horrible experience and I do not understand how this place is in business. read more

They ruined my Jimmy Choos. When I dropped off my favorite pumps to be resoled, they fit me perfectly. When I picked them up, not only did they look horrible, they were at least a size and a half too big. And when I questioned the man about it, he just added foot pads and said "no fix." The man in back who spoke better English told me it was because my feet must have shrunk. Thanks a lot Model Shoe Rebuilders - you owe me $600. read more

Should have done my research. Took my uggs in to get cleaned and they took the suede right off of them. Wouldn't give me even a refund. And admitted that it's happened with other customers too..something ab salt? Couldn't understand them. Very rude and unhelpful. read more

I never write reviews, but I had to this time. I only wish I could give 0 stars. Do not take your shoes here. They ruined a pair of boots I had bought in Spain. The bottom of the shoe was wearing out but somehow they managed to poke a hole in it. They put toe caps that did not match the color or texture of the shoe. They did not patch one area they said they would. All they did was put rubber bottoms on the heel. All this cost me $50 and now I have to throw my shoes away. I calmly asked for a refund for everything but the heels (which still shouldn't have cost $20 since they didn't repair the base of the heel). The lady yelled at me, rolled her eyes, and called me crazy repeatedly. Another customer entered and asked why she was yelling at me. She said it was because I was crazy. I had gone here before but I will never return. read more

Very disappointed in the way they repaired my booties. They make you pay in advance so you have no recourse when you see their shoddy work. Find another place to have your shoes repaired. read more

This place was recommended by a friend. They did an ok job at best for repairing my shoes (4 pairs) they replaced taps but didn't bother repairing the damaged leather above the taps. The worst part of all is they smoke in the shop and the cigarette smell is now lingering through my entire closet because of the shoes. read more

I hate to give them 1 star. I took a belt in and asked for them to lengthen it a few inches. $15. When I picked it up I noticed that it seemed shorter and asked about it. The woman at the front made faces and rolled her eyes but went back and brought back a man. He could not speak English well but had a piece of leather and clearly understood the mix up. Feeling bad and worried I had made a mistake I brought the belt home to check the size. They had shortened it as I thought. When I took the belt back the woman insisted that I told them to shorten it. When I tried to explain, she began talking over me and yelling at me that it was my mistake. She began filling out the ticket and acted angry and repeated sarcastically everything I said. She told me that it would cost $10! When I explained that I had already paid $15 and that they had made the mistake, she began yelling again. I have never been treated so rudely and am certain that if anyone else had been in the store she would not acted like this. I have been there many times and have never had a problem but I will never go there again. The belt is brand new and I am sure that it can not be fixed now. read more

A good experience! I have my Birkenstock sandals resoled regularly and often I need the cork repaired as well. I was skeptical about this shop after being quoted a much lower price ($43) and much faster turnaround time (two days) than any other repair shop I have used. I was pleasantly surprised when my sandals were returned with authentic Birkenstock soles and nicely repaired cork. I will definitely take my Birks here again. read more