My mother-in-law recently moved into Highwater, and the experience has been very positive. The…read moremove-in process was seamless, which made the transition much easier for the whole family. The management hosts monthly events that help build a sense of community. We recently attended the Cinco de Mayo party, which was well-organized with good food and a strong turnout from the residents. The staff have consistently been helpful and pleasant to work with. It is a well-managed building and has been a great fit so far.

I've been living at Highwater Apartments for almost three years and have experienced both a studio…read moreand a one-bedroom. The amenities are high-end and beautifully maintained, and the community itself is very well kept. We hosted our baby's first birthday party in the clubhouse, and our guests were really impressed with the space. There are also a variety of community events, which adds to the overall experience. One of the highlights is the maintenance team--they're always quick and efficient in resolving any issues. Hernan, in particular, is the best. Overall, we've had a great experience and will most likely be renewing our lease.

Lovely apartment complex near downtown San Mateo. It is very well kept and the residence are…read morerespectful of each other and don't raised loud ruckuses.

If you plan on moving here, don't. There is CONSTANT construction going on in and around the…read morebuilding at all hours of the day, banging so loud the walls shake. This has been going on for MONTHS. They start this as early as 7am and it goes on ALL DAY even on weekends and HOLIDAYS when everybody is home. This is such a joke and makes living here unbearable, working from home? GOOD LUCK when it sounds like a war zone.

My boyfriend and I stayed here in a 1bdrm on the 2nd floor, facing the parking lot (not the water…read moreside). Unfortunately, we had to end our lease early due to a new job requiring relocation, but we were so happy with our short time here. It was peaceful at night and the doors and windows, when closed, drowned out the noise from the street very well. Our neighbors on both sides were quiet. We could hear our upstairs neighbor's footsteps, but it wasn't unbearable. Andrea does a really good job of maintaining the complex and ensuring that it is safe and secure. She's also super easy to work with and made the inquiring and signing process easy. We actually signed the lease without viewing in person so that says a lot about the great impression we had of the apartment complex! We can only speak for our unit, but it was clean, spacious, renovated, and had more than enough space for 2 people. Good location, would recommend to friends and family. We were quite sad to leave!

I moved out of this complex a couple months ago, and it was the best decision I have ever made…read more What an absolute nightmare this place was. Everything was constantly broken, and management couldn't afford to fix anything. It has the facade of luxury living, but it is actually run like an old motel. We can begin with the laundry room with two washers and two dryers for 40 people... one of which was broken and never repaired for weeks. Tons of my clothing was ruined by this 1980's setup. The doors to the stairwell are so heavy that they shake the entire corridor and building when they open and close. Not to mention that the walls are so thin and poorly constructed, I could hear my neighbor ripping the bong at all hours of the night. Good riddance ! And goodbye !

In 2003, I moved into the luxurious new Metropolitan with a business center, clubhouse, exercise…read moreroom, large swimming pool, spa and outstanding staff: Corey, Antonio, Isaiah, and of course our great manager. There is really no need to have a car because you can walk to great restaurants, Draeger's grocery store, CalTrain and Central Park with tennis courts. SFO is about 10-15 minutes away.

Just an awful renting experience, considering the premium price you pay…read more The amenities like a pool and theater are appealing selling points, but the pool and hot tub were constantly out of service (the hot tub especially). When you want to reserve something like the theater, you have to submit a form, and I tried three different times and never had anyone accept my reservation. When you contact the team through their portal, I rarely got responses. Right up to the move out process where I scheduled a move out inspection twice and never had anyone show up at the confirmed time. That portal was, in general, useless. Unless I had an urgent maintenance problem, no messages I ever sent were responded to. I had water heater issues about halfway through my time there and when the plumber looked at it he called it "ancient". Replacing it dropped my utility bill by about 50 bucks a month, so I was apparently paying for their lack of modern equipment. They refused to add a second recycling dumpster, so it was always completely overflowing. Oh, and they also nickel and dimed me on the way out on my deposit.

Since a new Director with her staff have been on board they continue to greatly improve the…read morefacility. Beautiful art and detail to the space. Much effort has gone into planning to continue to implement upcoming ammenities. There are activities daily for the community including games, movies, crafts, and encourage exercise class, aerobics in the heated outdoor pool. There are monthly birthday celebrations, afternoon tea days, holiday festivities, special entertainment events and more.... The facility is evolving, in a short time, one of the most admired over 55 senior living community in the area.

The staff is great, the activities plentiful. We love…read moreworking with the Villa at San Mateo.

I had a great experience working with Asia at Trestle Apartments. She was courteous, responsive,…read moreknowledgeable, friendly, and professional throughout the entire process. She gave me thorough tours, answered all my questions, and explained everything clearly without ever making me feel pressured or rushed. Asia made securing my apartment a smooth and comfortable experience. The rest of the management team has also been great so far. Really appreciate the level of service and professionalism!

We stayed at Trestle on a short term lease while doing renovations. The property is well kept and…read morethe staff is pleasant. It is a good location. They have a few nice amenities, but we did not find much use for them. I would not recommend them for a few reasons: - Poor Onboarding Experience: I had to fill out a mountain of paperwork online using a very flaky website that did not make it clear what documents were needed or completed. And they make it sound like if you make a mistake they will not let you move in. - Noise: Building 1 is in front of a busy bus stop so you will hear beeping from the bus at all hours. There are also cars honking constantly when people make U turns at the nearby intersection. In the other hand there is no train noise even though it is adjacent to Caltrain. - Safety: The visibility of traffic when exiting the parking lot is very poor due to cars parked along El Camino right up to the exit. This makes leaving the complex very dangerous since you cannot see oncoming traffic on a busy road. The city repainted the curbs due to complaints, but on the wrong side of the exit which did nothing. It is a minor thing but the gates to the parking were frequently broken and the front doors were not very secure due to frequent deliveries and the doors being propped. - Mediocre Quality: The finishes in the apartment were cheap. There was existing water damage on the paint when we moved in. The appliances were a bit flaky. - Overpriced: We were paying a premium due to the short term lease and having a pet. We accepted that and those were the main reasons for choosing Trestle. However two issues came up that lowered our opinion of the company. First, when we needed to extend our lease by a month they offered a rate that was almost 2x so we had to find someplace else to stay. That was unreasonable given we were already paying an elevated cost and it cost nothing for them to extend our lease. Second, we cleaned our unit thoroughly before moving out and accepted we would pay something for the normal wear on the walls where furniture scratched the paint. Instead we got a large bill for full cleaning and full repaint.

I was a former resident of El Dorado apartments in Belmont and throughly enjoyed my time living…read morethere. The location is fantastic as it right next to the Carlmont Plaza, and specifically the specialty grocery store, Lunardi's. The management was extremely accommodating to my every need. I just can't say enough positive things about the overall experience.

Before moving to California, we used Google Earth to scout locations and looked up reviews on Yelp…read more We're so happy this method brought us to El Dorado Apartments in Belmont. It was exciting reading the 5-star reviews and seeing photos of the beautiful apartments. We contacted SkylinePMG to inquire, and they worked with us and our move-in schedule. From that moment on we felt like family. The property managers Kay, Bruce, and Kash really care about their tenants and take amazing care of us and the property. The building maintenance crew are very quick to respond to any issues: Either a major appliance needing repair or a minor faucet adjustment, you can count on a fast response and quality work! Two-plus years later in this wonderful apartment we've called home, we have always felt taken care of and a welcome part of the community. This is a place where your neighbors say "Hello" and you have the chance to make good friends - like the members of The Cat Sitters Club, which we formed using posts on the Community Bulletin Board. We've also enjoyed the maintained Community Garden in the courtyard that was started by the property managers for the tenants. The garden has produced fresh vegetables, fruits, and herbs. You get so many benefits from living here. They even installed charging stations in the parking lot for electric vehicles after they saw a need. If we weren't retiring and moving out of the country, we would never leave El Dorado. If there's an apartment available, try your best grab it before someone else does!

I too saw poor online reviews of Ryan Tower before moving in, but chose to give the building the…read morebenefit of the doubt. Needless to say, I deeply, deeply regret the decision. Even if I could stay at Ryan Tower for a year for free, I'm not sure that I would. I want to document our experience so that it may help you in your decision-making. Our problem started from the beginning due to management's overpromising / misrepresentation. The apartment we got was in extremely poor conditions -- in sharp contrast to the photos/videos we received from management via email. We had to delay our move-in by almost a month while they worked to get another unit ready. We scrambled to find temporary housing solutions and storage space for our furniture . After moving in, the building has persisting plumbing issues. The toilet in our guest room constantly leaked waste water. It was disgusting. The maintenance crew came no less than 4 times and the issue was never resolved. We also had a leak from the ceiling that was never fixed -- after a few hours of heavy rain, water started leaking through the walls and from the ceiling of the bedroom. The maintenance team came to seal the ceiling with tapes, promising to return to fix the issue. They never did, and we had to remove the tapes ourselves after the rain stopped. Other reviews mentioned construction noise, which is also our experience. Any time there's construction on the same or adjacent floors, the noise makes it difficult to take work calls at home. The nightmare did not end after we moved out. We installed some paintings on the wall, and I suggested to management that we'd pay for a handyman to patch up the holes and get a professional cleaner to do the move-out cleaning. They assured me that it's cheaper to deduct the charges from our security deposits. Busy with our move, I returned the key to let Ryan Tower handle the cleaning. One month later, I got a call from a debt collection agency notifying me that we owe Ryan Tower money and our credit scores will be impacted. We received NO communication -- via email or mail -- from Ryan Tower. In fact, I was expecting my residual deposits to be returned to me, not to be charged an additional amount that become "uncollectible debt" that will drastically reduce our credit scores. Needlessly to say, this will set our home ownership plan back by years in an already difficult market in the Bay Area. Why did we put up with Ryan Tower for a year despite the terrible experience along the way? Honestly, I think we were just too naively trusting. We thought each problem was the last problem we'd face, and they were isolated events. But they are connected and point to the same root causes -- an old building with persisting issues that can't be fixed (without a complete redo), a management team focused on selling (window-dressing) rather than helping, and a transactional / zero-sum mentality. We said hi to the building manager and facility team every time we saw them. Being nice & considerate tenants who always paid a few days early earned us no brownie points. In fact, it didn't prevent Ryan Tower from inflicting serious harms on us. Thanks for reading. I hope my feedback will at least help some avoid making the same mistakes I did. And if you want to take a leap of faith to live in Ryan Tower, I wish you good luck .

I'll start with this -- management and the team here are great people and do a great job at making…read moresure all of us tenants are satisfied. This review is strictly for the ownership group of Ryan Tower. The water is constantly being shut off, for often times most of the day, roughly every other week for "maintenance". I understand the building is old, but every other week is quite ridiculous. For how much this place charges for rent, the owners could easily do PERMANENT repairs instead of slapping a bandaid on it and causing constant inconveniences for its tenants on a weekly basis. You cannot classify yourself as "luxury apartments" with a rotting water system. Ownership, do the right thing and take care of this place. Oh and with the the remodeling of apartments -- if the noise (which is extremely loud making it impossible to work from home) affects any of the neighboring tenants, do the right thing and offer a discount on that months rent. We had construction going on for weeks and you can't even hear each other talk yet alone work. Again, the team working here is fantastic.