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    Shadow Cove

    3.1 (43 reviews)
    Open 9:00 am - 6:00 pm

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    Bathroom mold at move-in

    Been living there Jan - Oct'24 TL;DR Apartments are OK but could be better, price is fine, management is absolutely awful and you have to fight for your rights. ----- Apartments ------ - Some of units are renovated, some are not. Some appliances are quite old. I had an old dishwasher which barely was able to wash even light dirtiness, and I will tell what it takes to change it for a newer machine later in this review. - Mold is a big issue due to high moisture. It is really bad for the health, and management instructs you how to avoid it. We did our best, but still it grows. Property maintenance staff during move-in inspection just applied caulking on top of the black mold in the sink (it just masks a problem), they do not care. After that we fought with the mold ourselves - Insulation is poor at the property - In general apartments area is nice and has a beautiful waterfront - There are small community pool and BBQ area. In the autumn the pool was occupied by ducks and geese, and stood full of poop for a month or something. No one cares. Also there is a clubhouse which is actually good, and a very small gym with some basic stuff ----- Management ------ Management crew is a disaster at this property, especially Ismail Monsoor. It seems that his mission there is to build a prison with strict rules instead of just letting people have a good stay. He will come to you and restrict doing everything: play with kids on the grass, meeting people from FB Marketplace to quickly sell something, keep brooms in the patio area and so on, so on. You will get rules reminders on your email almost everyday. Moreover, he will instruct you with the kind of attitude like you are a student, and he is a big boss. Just for example: when I asked to change an old dishwasher, he refused and just told me with a "big-boss" style that I have to clean dishes better before putting them into the old crap they called a dishwasher. I used to use dishwashers for a while and never had any problems like that. Anyway Ismail refused and just said it is me who do not know how to properly use it. My wife was so angry after that so she cried and yelled in the leasing office. And boom - suddenly they agreed to buy a new dishwasher model, since anyway they change them in all the units (?). Why we had to fight for that? New dishwasher worked just fine. There were other examples, this man can be simply rude and can spoil your mood, better minimize the communication with him at all. Also carefully inspect the unit at move-in. We counted tens of issues with the unit (see some photos attached). Some of them been fixed, some were not. At move-out they kept almost all the deposit, even though we left apartments in better condition than we received them. For example, 260$ for unit cleaning with no cost breakdown, even though we cleaned everything.

    I had a sublet that I stayed in for 3 months and basically spent every night at my boyfriends house in SF. They tried to keep my deposit and charge me extra on top. Don't give them your forwarding address - just set up mail forwarding with USPS. I thought it was weird when the apartment manager asked for my forwarding address with a smile 'so I can send you a check!' 1) In CA, the landlord cannot pass the cost of average wear and tear onto the tenant. Shadow Cove tries to pass those costs onto the tenant. Unless you BROKE it, you don't have to pay for it. 2) The landlord is legally required to provide an ITEMIZED list of repairs and ACTUAL RECEIPT that they charge to you. Shadow Cove tried to trick me with a price list for their contractor - that's not sufficient. 2) Shadow Cove claimed they had pics of the apartment with damage. I asked for the pics, and they said they could 'only show me in person' . It's unduly burdensome and in bad faith (ie illegal) for them to require me to drive 1hr from SF to view the pics; when I told them I'd say that in court, they forwarded two pics that did not show a basis to keep my deposit. 3) I cleaned the apt thoroughly since I spent no time there at all. Shadow Cove said I needed to provide receipts from a professional cleaner to prove I cleaned it. That is NOT a legal requirement and I told them as such. After much back and forth I got my full deposit back. If they try to keep your deposit, fight them. Make sure you also send a copy of your correspondence by REGISTERED MAIL and keep all records. Below is my letter to them. THIS IS NOT LEGAL ADVICE, THIS IS JUST A LETTER I WROTE. Seek help from a tenants rights center or tenants attorney if you need additional help.

    The ultimate luxury water front. My copyrights on the picture!

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    7 months ago

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    1 year ago

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    1 year ago

    The maintenance service crew are awesome. Fred is always willing to help out on maintenance, very polite and friendly.

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    11 years ago

    Manager Stacy is very rude and not reliable person. Many issues 1) broken exercise equipment , no window in this area

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    Page 1 of 2

    Ask the Community - Shadow Cove

    Review Highlights - Shadow Cove

    The management team, especially Tracey and Camille are very nice and friendly; they make you feel at home.

    Mentioned in 7 reviews

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    I lived at Water's Edge Apartments for about two years (February 2024-February 2026) in a…read moreone-bedroom apartment and recently moved out. Overall, the apartments are a decent size and noticeably larger than the average one-bedroom apartments in the area. The appliances are good and the units have been renovated, although the building itself is older. The building does not have A/C, but it was not a major issue since the weather is only warm for about a month during the year. My experience with signing the lease, moving in, and maintenance during my time there was generally good. I especially want to thank the maintenance technician, Riccardo. He is one of the best maintenance professionals I have ever dealt with, very helpful, prompt, and professional whenever something needed attention. During the two years I lived there, the property management changed several times (around 3-4 different teams), which made communication and policies somewhat inconsistent. The biggest issue occurred during my final renewal period. The rent was increased by $200, and the notice was given at 5 PM on the last day before the holidays. When I tried to discuss or negotiate the increase, I was told the office would not be able to respond until January 5th, which was already within the window for giving my 30-day notice. Additionally, the lease renewal letter stated that there was no option for a month-to-month tenancy. This was in contrast to what was written in my lease agreement, which indicated that the lease would automatically convert to a month-to-month arrangement if a new lease was not signed on time. Unfortunately, my experience with the new property manager, Arnetta, was very negative. I found her to be rude, dismissive, and unresponsive. I went to the office twice to try to discuss the situation. The second time, even though the office door indicated they were open, she asked me to leave and come back 45 minutes later because she was in a class. Overall, I felt I was not treated with respect during these interactions. Other staff members in the office, including Paul and Alyssa (Mika), were respectful and helpful, but my experience with Arnetta was extremely disappointing. Eventually I was told there was no possibility of negotiating the rent increase, so I gave my notice. Shortly after, I noticed that my same apartment was listed online for $100 less than what I had been offered, along with a promotion of two weeks of free rent. If that price had been offered to me and the interaction had been more respectful, I likely would have stayed because I truly liked the apartment and the view was very nice. Another issue occurred after move-out when I received a bill of about $1,200 that included charges for carpet replacement in the living room and stain removal and shampooing of the bedroom carpet. The bedroom carpet was extremely clean and almost like new. After I raised concerns and referenced the photos they provided, the stain removal charge was removed, but the shampoo charge remained. There were many emails back and forth regarding the carpet replacement charge. I asked for documentation, move-in inspection reports, and photos, and also referenced California law regarding normal wear and tear. There were also inconsistencies in the explanations I received, for example, one email said the stain removal was for the bedroom, while another email said it was for the living room, which I found unusual. Eventually, after further review, they stated that the reason for the carpet replacement was "severe buckling." This was an issue that had existed since I moved in and appeared to be related to installation rather than damage. That charge was ultimately removed, leaving only the carpet shampoo charge. Overall, I genuinely liked the apartment and the location, and it is unfortunate that my experience ended this way. The apartment itself was comfortable and the view was great. However, the way the lease renewal process was handled and the way I was treated during that time ultimately led me to move out. I hope the ownership takes tenant experience into consideration when selecting future management.

    Updating review about more than halfway into one year of living. Still love the view next to the…read morewater. Parking is okay. Sometimes there is poop in the hallway and street sweeping wakes me up at night. There's lots and lots of shutdowns for maintenance, and the elevator has been broken since early April, good for steps though, but would be inconvenient for moving in/out in the future.

    Shadow Cove - apartments - Updated August 2026

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