This Torrid has a great selection of their items BUT the customer service is almost non-existent…read moreafter the initial greeting once you walk in. I was carrying about 6-7 items which isn't light and I wasn't asked if I wanted a dressing room at all. When I visit American Dream Mall's location, I'm always asked if I'd like a dressing room or if I need help with anything. I tried everything on then took pictures of what I liked and decided to go support a store's sales with better customer service -- American Dream Mall. Their prices are pretty high, but I've been content with the quality of clothes that last more than a year or a few washes. Nowadays a lot of clothes only lasts a few washes before it starts pilling, stretching, shrinking or discoloring- I've had good experiences with Torrid's clothing. Although high in price, sales are great.

Clean and nice looking store however I came here to do returns and buy some bras on a weekday early…read moreafternoon and the staff were rude and looked bothered I was there. Any questions were barely answered and they spent the time gossiping with each other. No help in the dressing room and no offers of help. Sorry I interrupted your social time at work. I won't be back nor will I shop online because their return policy is trash (it says you cannot return "tights". I wanted to return leggings as their size guide is so off and according to their policy leggings and tights are the same thing. In what world are tights and leggings the same?!

Where do I even begin with BB Couture? This place is a disaster from start to finish. I was lured…read morein by their pretty dresses, but what I got was a nightmare. Blair, the owner, is not just unhelpful; she's downright rude and dismissive. It's clear that she has no respect or care for her customers. My order was delayed for weeks, and never received the dress. Then Blair the owner ghosted Ruined my daughters sweet 16 I've never encountered such blatant disregard for customers. If you're thinking about shopping here, do yourself a favor and run the other way. BB Couture is a prime example of how not to run a business, and I can't believe they're still in operation. Save your money and sanity for a boutique that actually values its customers!

I have been attempting to contact this location for over two weeks, leaving multiple messages…read morewithout receiving a response since I was in the area and their website indicated that they were open. I visited in person however, upon arrival, I noticed that the elevator service only the first floor and no one responding to the bell in the lobby, however shortly after leaving I receive the text message that an appointment is required, which was an unexpected given the fact that I have been calling and leaving multiple messages along with my callback number and purpose of my visit. I am disappointed with the experience and would have appreciated the opportunity to view the collection as a result I will be exploring the other options. Best of luck BB Couture, I hope future clients have a better experience

I love the idea of this store!…read more I really wish they wouldn't only let you keep store credit for a year -- as plus size people, it's hard to find things that fit our bodies, so expecting people to be able to find something in store that fits them within this time frame feels unrealistic and limiting. Despite coming here 4-5 times, I've only once found one clothing item. I also think changing this policy would help their inventory! I have so many trendy/desirable items that I'd love to sell to them, but because of the time limit, I end up selling to Buffalo Exchange instead since their store credit doesn't expire.

Where do I start?! This shop is specifically catered to plus sized women who adore fashion in all…read moreaesthetics. I truly wish fit boutiques understood that plus sized women like clothes too! I love the dressing rooms, very spacious and even had a personal fan! Not only are there clothes, There are a ton of accessories to choose from and a limited amount of shoes options. The staff is incredibly helpful with styling you (if you wish to be assisted) The prices vary, but all within reason of the items in stock! I left with a new suit, an embroidered dress, and 2 pairs of sunnies! Will definitely be my first stop when I get back to New York.

PROS: the guy was super helpful, clothing is good quality, the short, well-fitted shirts are rare…read moreto find so this company is your go-to. Place is clean and organized CONS: it's a bit overpriced and the girl associate was on her phone the entire time (as seen in my picture) OVERALL: I will definitely come back here in the future. This place is amazing

My husband and I drove 30 minutes to Untuckit in Paramus, NJ location on Tuesday, November 25th at…read more5:00 PM to purchase some shirts. Because we are customers, we knew his perfect size. He picked out seven shirts. The sales associate would not allow my husband to then try the shirts on. There was no other customer in the store, and there were three sales associates present. He indicated that it was store policy. However, when I called the Short Hills store where we usually shop, the sales associate stated that we could try any shirt that we wished. When I relayed this information, the associate just shrugged. Needless to say, we walked out without purchasing anything. This exchange and inconvenience put us off. After many attempts, we contacted customer service to ask for an explanation as to why this store was willing to have a loyal customer walk out dissatisfied. We have yet to hear from anyone of importance. Unacceptable.

What a weird experience. I called ahead to see if they carried size 1x in the store and they said…read moreyes. When I showed up, though, I could not have felt less welcome. From what I could see on the first floor, there were four sales associates with no other customers. I was never offered a showing of anything on other floors (they have several, i believe?) One person appeared to be assigned to help me, but she kept saying "no, we don't have anything like that" when I was asking for basic work wear. If you're in the market for a pink ballgown or a logo t shirt, this may be the place for you. But you have to enjoy feeling like you're bothering the sales staff by merely being there. Too bad - honestly I was ready to drop some dough, but they weren't interested. I should go back and do the Pretty Woman "big mistake. Huge" thing, but it's not worth my time.

First off, this store isn't there anymore. There's a website , google hours etc. I was in town…read morevisiting NYC and I walked over from my hotel and it was nothing but a deserted, empty building. I checked and double checked that I had the right address and was at the correct place and I was.. nothing there! Extremely disappointed as clearly no information has been updated. I was so excited to check this place out and it was a complete waste of my time. Update your page!!!!!!!!!!

Love the clothes. Prices are good. Staff is friendly. Return policy is good Very nice stuffread more

This store is the absolute best . There is always a beautiful selection of clothing that…read moreencompasses a large range of sizing and styles . The staff is wonderful . I am always greeted with a big hello and the staff is so helpful! The items are almost always discounted and I don't think I've ever left without buying at least one item!! I walks love how the items are posted on the Facebook page and the generous hold policy makes it so I don't have to run right out the door to make sure I get my size in something I like. This is simply my favorite store !! When we entered Phase 2 of opening earth today this is the first place I wanted to go... and I went and of course found 2 beautiful tops !!

I LOVE this place. The associates are always helpful! They will call to remind you about the haute…read morecash and will put your number on a list. They will also call you when your online order has arrived. I have been shopping here for years and I do not intend on going anywhere else. I'll be back!

Have been shopping here at this location for about a year. I love it, everyone is usually friendly…read moreand welcoming. But on my last visit recently I was not welcomed or given any kind of friendly greeting. The person who was workings name was Lu. She had a bad attitude but as I was leaving she was laughing and joking with the UPS person who frequently gives them their packages.

Love this store! I wandered in to pick up an online order for a top that I purchased for a…read moreChristmas party. It arrived quickly and was perfect. Service in the store was great and fast, even though it was Black Friday. It wasn't crowded and I browsed around and picked up a couple of other items that caught my eye. Love the clothes, the quality and the fit. Will definitely be back!

I hate going to this store because they always harass me to apply for their credit card and get…read moresome "free magazines" ( which are not free). After my last trip there I will make sure I will not be going back. They wouldn't accept my coupon because they stated they had so many sales going on and could only allow their card holders to use coupons. No where does it say this. She straight up lied to me. I normally don't go to this store however it was convenient and I had to go to another store in the mall so I figured I would suck it up and deal with the credit card harassment but after the lie, I will not be going back to this store. I will go out of my way to go to middletown or Poughkeepsie.

Everything went perfect from entering, being greeted promptly, getting my son fitted, quick pick up…read morewhen suit was ready and even extended my drop off when my son miscommunicated with me the day it was due. I could have been charged a late fee but the owner was very nice and waived it. Best part is that the suit fit perfectly! They are attentive, efficient and the suits are great quality. Support this local business that has been a Clifton staple for years. You won't be disappointed.

Wanted to rent a tux for my son to look fly going to a sweet 16. Can't have my boy rocking an off…read morethe rack ill fitting suit looking like one of the Kings Of Comedy The event was a week away and they took measurements and had us out the door in around 20 mins. Gave us exactly what we asked for and had multiple options to choose from. They had the suit ready 2 days before the event which gave us enough time to pick up and make any changes. The fit was lovely I'm not sure how pricey it is compared to other spots but the fact that this place is local made it the go to. If you got it and need something quickly, is definitely worth it The return process is pretty simple. Put everything back in the hanger, even the shirt with the neck ring stains and turn it back in. I might have to start crashing weddings just to have a reason to rent a tux. They have a good selection. Feel free to invite me to your party