The poor reviews over the past couple of years are likely quite accurate. One pays a premium for Moceri Construction - and one expects quality construction and quality service. During the 'sale,' they couldn't brag more about their work and how they stand behind everything they do. Months later, we discovered that the 'brag' was necessary to close the sale because the facts were quite different.
The price tag kept increasing as our project went on. There were only a few minor changes from the original project - but the final bill was significantly more than the estimate with no real explanation other than "that's just how long it took."
Worse, though, was the follow-up. Once they had their money, warranty work was impossible to get from them. During the project, they had removed some big walls in our great room, put in some 20 can lights in the ceiling, replaced a ceiling fan, and more. There was a lot of work removing walls, cutting holes in the ceiling, and walking around in the attic atop the ceiling. When the ceiling in that area started cracking afterward, they claimed it wasn't their responsibility or fault. Every other contractor we spoke with - including our Moceri project supervisor (who had subsequently left Moceri), and the drywallers who were the subs on the original job - told us that, of course, the cracking was due to the Moceri job and Moceri should take care of it. Nevertheless, Moceri refused to do the repairs. We ended up paying a few thousand dollar to the drywallers who had been on the job to fix the cracks.
Also, Moceri built us a brand new master bath shower from the ground, up. About a year afterward, we noticed that whenever we took a shower, the carpet in the adjoining closet (which they also built) got soaked. We wrote to Moceri (both Tony and Paul) on two occasions - describing the problem and asking for them to come look and propose a fix. What we heard in response? Crickets!! They completely ignored our contacts.
Tony told me that he was getting out of the remodeling business because he was tired of having to deal with clients. That's completely understandable. When you overcharge and then fail to stand by your work, it is hardly surprising that clients would be upset. So to avoid customers, he told me that Moceri was going to just build new spec homes and sell them. Just remember, though, even new spec homes will have problems. And if you buy a new spec home from Moceri, let's hope they honor their warranty and are willing to stand behind their work. For us - that wasn't the case. Maybe you'll be luckier. read more
