This business takes Aetna insurance. Oftentimes, the insurance will just pay monthly for a rental…read morehere. But if you need medical equipment, it could be a 4-5 year rental. I saw all sorts of leg trikes, motorized equipment, as well as medical supplies. Krystal looked up our transport chair up & saw that it is a purchase with a $14 copay. She informed us that it's a $500ish buy!! [NB : sina qua non* medical equipment is pricy] So I'm here because my dad's wheelchair aka transport chair is defective. Every time you pushed it, the top part of the frame buckled. And it's heavy. I could hardly lethargically lift it to the trunk of their Prius, & definitely not into my trunk that has a lip. But we were able to borrow a different, lighter version until the new transport chair comes in a week. A week later, I was informed by text to pick up the new, summery blue transport chair. As you can see below, it has rests for your feet so no dragging. Thank goodness it is lighter as it took all my torque & mighty heft to hoist the previous one into the trunk. This has a 30 day warranty so the clock is ticking!! So far, it's been excellent & a main stay to push dad to doctor's appointments, grocery stores, musical affairs, & his favorite las vegas buffets!! *indispensable, much needed

I have been waiting approximately three to four months for medical equipment ordered through the…read moreVA. Universal Mobility received most of the items but said they would not schedule delivery until the final item arrived. The biggest problem has been the complete lack of communication. I have called repeatedly, left multiple messages, and almost never receive an answer or a return call. Last month, I finally reached someone who blamed the issue on problems with their phone system and said it was being fixed. A month later, nothing has improved. The VA has now confirmed that Universal Mobility has all of my items and is supposed to contact me to arrange delivery. Interestingly, the VA can reach them at the same phone number without difficulty, but my calls continue to go unanswered and my messages are ignored. This equipment was ordered because it is medically necessary. Making a disabled veteran wait months while refusing to communicate is unacceptable. I would not recommend this company based on the delays, poor customer service, and lack of accountability.

I want to thank you for having a seamless rental experience. The delivery person went out of his…read moreway to leave the scooter as I was delayed arriving. The scooter was excellent, was comfortable, reliable and a joy to use. Thank you for making my Las Vegas experience a success!

Taylor, Nico and Gino were very helpful and made my first experience renting a scooter very smooth…read more They arranged for the scooter to be dropped off at my hotel and picked up before I left for the airport. The scooter was easy to use and charge. Price was very reasonable. I would definitely use them again!

Michelle was the bomb. Quick and friendly. She got me measured and then presented me with the…read moreoptions. Small location with everything you need for durable medical goods. I will definitely be going back for other needed items in the future.

I highly recommend this establishment. When it comes to your medical mobility needs, they are…read moregreat to be supportive. They support you through the journey of what you need. They are available there for you anything you don't know they educate you with. Excellent staff with excellent service. I highly recommend them. Really a quality group of people. Can't say love good things about them.

I called the store because I had questions about the website, and a nice man (who I believe is the…read morebusiness owner) helped me to reserve a wheelchair online. The business called me when they delivered the wheelchair to my hotel which I appreciated. They then told me that they lent me a lighter weight wheelchair. This is a very convenient service for people with mobility issues. Highly recommended.

Staying in kas vegas my husband and I have problems getting around because of our legs my husband…read morefound this place under the yelp reviews and since the other place we rented from wasnt giving us a good service I called here. And boy what a amazing service from the person named Sasha who took my reservations to the person who dropped off the scooters to me name Josh. So friendly both of them knew everything about the scooters I rented. The prices are reasonable for me I thought. If you looking for renting a scooter to get around in vegas give them a call. I'll surely will rent from them again. Thank you Sasha and Josh.

Went pretty well. There was a bit of confusion with the hotel staff knowing where it was stored…read more That's not cloud of goods fault though. Otherwise the rental went pretty smoothly.

My friend got injured on the first day of EDC (and still wanted to go the rest of the days), so I…read morescoured the Internet to see where I could rent wheelchairs in Vegas. One of the options I found was Cloud of Goods, and I was hesitant at first because of some of the recent negative reviews, but I realized most of them had to do with tardiness, so I could adjust accordingly. I placed the order on Saturday a little after 10 am and someone from 5 Scooters reached out to me to ask me when I wanted the wheelchair to be dropped off. I was slightly annoyed because I already put the time in the order, but I let them know the time, which was 6 (I believe they don't go past 7). The price for renting it from Saturday to Monday was $132, but if you book for a longer timeframe than your per-day cost would go down. They came close to my drop-off time with the wheelchair and needed a photo of my ID for their records. The wheelchair worked well and was easy to fold and fit in the car. I had gotten a manual one because I wasn't sure whether electronic ones would fit in the car. Since my pick-up date was Monday, they texted me Sunday night about the pick-up time (which was already in my order), and I told them 11 am. They came at about 11:40 am, so that was still pretty good time. Overall, I was grateful that I could make a same-day order and didn't have to wait too long for the pick-up and drop-off. The whole rental process was very convenient and worked out well with my schedule. I think I got lucky that the vendor I ended up with was 5 Scooters, so your experience will depend on what company ultimately fills your order.

Customer service is excellent! Medical equipment was…read moreassembled and delivered the same day as ordered. Will use this company in the future without hesitation.

Viva las Mobility is the best place for all your seating and Mobility needs as well as parts!! The…read moreservice is excellent as always.

I love Trish and Stephanie very professional and caring. The delivery guy is very nice and…read morerespectful too. I have no complaints.

DO NOT use this business! This business was referred by my mother's home health care service. My…read moremother needs a suction machine and Vegas Medical suppose to delivered on a scheduled day. I spoke with Stephanie who is in charge of durable medical equipment, said we will deliver the machine on the following Monday. I told her that hospice will be picking up the suction machine on that Monday. Please be sure to have it delivered. My mother needs it. Stephanie said no problem. Comes Monday, by 4:15 pm Stephanie called and left me a message said, we got the machine in today and have not had time label it, so we will deliver it tomorrow. I got the message at 4:45pm and had to call her. Her attitude was very nonchalant which was very different from the rist time I spoke to her about getting the suction machine. At that time she was very pleasant and caring and assured me that the machine will be delivered on Monday. When talking to her re machine not being delivered and she pushed back. I got really upset and told her that my mother chokes on her own phlegm, especially at night. If anything should happen to her tonight I will hold you responsible! So, reluctantly Stephanie called and made arrangement for delivery at 6pm. Incident 2: Wednesday afternoon at 2:18 pm Stephanie called and left a message and said, my mom's wheelchair will be delivered the next day (Thursday) between 10 -1 pm. I got home from work at 4:45pm on Thursday and asked the caregiver if the chair was delivered. It WAS NOT delivered. I called Vegas Medical and the woman who answered the call said Stephanie is gone and I can call and talk to her tomorrow. There is nothing she can do and the chair will be delivered tomorrow. OF COURSE the CHAIR WILL be delivered tomorrow, since the chair was delivered today. The service from this business is AWFUL!! AVOID AT ALL COST!! Just imagine if you or your love ones should depend on their equipment for survival or to live. You can count on them not be there.