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    Mobilityworks - Burlingame

    4.0 (9 reviews)
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    Wheelchairs of San Mateo

    Wheelchairs of San Mateo

    (16 reviews)

    They gaslit, lied to and cheated me over and over…read more They sold me the chair and said they'd help with insurance. They barely did, but the worst was when I needed my batteries for my Permobil m5 replaced. I ordered group 24 gel batteries (8 mile longer range than the standard group 34 gel batteries, also more expensive). They ordered the wrong one for my chair (I have a permobil and they must have ordered ones with posts for a quantum). When they didn't fit they were very cagey with me about what went wrong and said they needed to take my chair to the shop to fix it and kept dodging my questions about why. Then they put in a new batteries and I asked when they put it in if it was a group 24 and kept getting deflections. They tired to convince me no group 24 would fit, which I pointed out could not be true because I had group 24 in originally. Then I saw my range wasn't what it should be. I told them they must not be a group 24. First they lied and said I must be reading my ap wrong (gaslighting). Then they admitted it wasn't but said "it doesn't matter, it's basically the same". I argued with them for a while about this and they kept gaslighting me (trying to convince me they weren't wrong, I was just stupid/crazy/uninformed). Then they tried to tell me "it's ok, you can keep them, it's the same price anyways (they were cheaper batteries and I paid for the more expensive one). I said no. Finally they admitted it was a group 34 and agreed to order a new one and swap it. In the meantime I had the other one and it turned out that that "group 34" charged to 100% went down to 58% in just 1.2 miles. That showed something else must be wrong. I decided I couldn't trust them at all. I called Permobil and they gave me other dealers. I called City Wheelchair and they were able to install a new one (and show me it was a group 24 gel) fairly quickly. I called Wheelchairs of San Mateo and demanded a refund (which thankfully they did give me). The batteries that Wheelchairs of San Mateo put in there? Not even a gel group 34 at all! They were cheap lead acid batteries! And they charged me around $900 for them! They tried to get me to accept that as "the same"! I am horrified that these people are likely cheating many in the disabled community.

    I went to WCoSM years ago, ordered a TiLite wc, the seat back angle was off (too far forward). I…read morewas told "We'll send it back to the factory." The said they did, so a couple days later I showed up at the facility unannounced at 06:30 am and there was my chair. Never left the shop ! One-two days later they said it was fixed, I went there and saw marks on the frame where they clamped it down and bent it with a pipe, telling me we fixed it. I called Permobil, ..." warranty void." SO, years later I called them asking to order a TiLite for me. Antonio: "Well you know just because YOU want one they won't do a special order for you. " THEN, I told him who I was. I found another vendor, and the chair is ordered and on it's way. Antonio, was, is, and will always be a crook.

    Mobilityworks - Burlingame - mobilityequipment - Updated May 2026

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