This store has a variety of equipment, most of it at 3x the price of large online retailers, but if…read moreyou need something right away, sometimes you'll pay crazy prices. I purchased a hard plastic item I thought would help my husband but as soon as he saw it he told me to return it. I went back to Bay City three days later and the clerk said "No refunds" although my reciept clearly states "refunds within 7 days of purchase". I won't go back to a business who doesn't honor their own contract.

Dropped in hoping they had a knee scooter to rent - they had one and it was high quality and a…read morereasonable price / and the two employees I dealt with (check out and check in) were both just so personable - I will return for future equipment if necessary. Fantastic place.

We worked with 101 Mobility to help install a ramp at my mom's place. They were so awesome to work…read morewith! They came out quickly to assess and give us an estimate. There were some delays due to weather but once the material arrived, they came and installed it right away. Super friendly and wonderful!

Everything went well! Quality, professionalism, beautiful chairlift. Fouad is very knowledgeable…read moreand pleasant to work with. So is customer service. Highly recommend!

They gaslit, lied to and cheated me over and over…read more They sold me the chair and said they'd help with insurance. They barely did, but the worst was when I needed my batteries for my Permobil m5 replaced. I ordered group 24 gel batteries (8 mile longer range than the standard group 34 gel batteries, also more expensive). They ordered the wrong one for my chair (I have a permobil and they must have ordered ones with posts for a quantum). When they didn't fit they were very cagey with me about what went wrong and said they needed to take my chair to the shop to fix it and kept dodging my questions about why. Then they put in a new batteries and I asked when they put it in if it was a group 24 and kept getting deflections. They tired to convince me no group 24 would fit, which I pointed out could not be true because I had group 24 in originally. Then I saw my range wasn't what it should be. I told them they must not be a group 24. First they lied and said I must be reading my ap wrong (gaslighting). Then they admitted it wasn't but said "it doesn't matter, it's basically the same". I argued with them for a while about this and they kept gaslighting me (trying to convince me they weren't wrong, I was just stupid/crazy/uninformed). Then they tried to tell me "it's ok, you can keep them, it's the same price anyways (they were cheaper batteries and I paid for the more expensive one). I said no. Finally they admitted it was a group 34 and agreed to order a new one and swap it. In the meantime I had the other one and it turned out that that "group 34" charged to 100% went down to 58% in just 1.2 miles. That showed something else must be wrong. I decided I couldn't trust them at all. I called Permobil and they gave me other dealers. I called City Wheelchair and they were able to install a new one (and show me it was a group 24 gel) fairly quickly. I called Wheelchairs of San Mateo and demanded a refund (which thankfully they did give me). The batteries that Wheelchairs of San Mateo put in there? Not even a gel group 34 at all! They were cheap lead acid batteries! And they charged me around $900 for them! They tried to get me to accept that as "the same"! I am horrified that these people are likely cheating many in the disabled community.

I went to WCoSM years ago, ordered a TiLite wc, the seat back angle was off (too far forward). I…read morewas told "We'll send it back to the factory." The said they did, so a couple days later I showed up at the facility unannounced at 06:30 am and there was my chair. Never left the shop ! One-two days later they said it was fixed, I went there and saw marks on the frame where they clamped it down and bent it with a pipe, telling me we fixed it. I called Permobil, ..." warranty void." SO, years later I called them asking to order a TiLite for me. Antonio: "Well you know just because YOU want one they won't do a special order for you. " THEN, I told him who I was. I found another vendor, and the chair is ordered and on it's way. Antonio, was, is, and will always be a crook.

Nick Castro from Home safety services came out to our house, and did a fabulous job of inserting…read moresome safety grab bars in the bathrooms. I didn't realize how much of a problem it was getting to be for me....stepping in and out of a tub/shower that we have in the guest bathroom. I was amazed today when I took a shower there and the grab bars were in the perfect position to help me get in and get out without a worry of slipping. I even utilized the bar to stabilize myself while toweling off. They are very sturdy and he managed to get them well-anchored into studs. I recommend Nick highly, it was a very pleasant experience from the beginning until the end, and I wouldn't hesitate to call him in the future if I need more help with safety!

We had an extremely positive experience working with the team. They were professional,…read moreknowledgeable, and took the time to understand our client's needs before recommending solutions. The installation process was smooth, communication was excellent, and the work was completed efficiently and with care. It's reassuring to work with a company that clearly prioritizes safety, independence, and treating clients with respect. We would highly recommend them to families looking for trusted home accessibility and safety solutions. We will be referring them, exclusively, to all those who are looking for DME supplies.

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

The reason we go to the expense of these devices is because they're crucial to the mobility of our…read moreelders. In our experience it's taken months to get it fixed and is still inoperable. As such, our elder is severly restricted. Customer service is non responsive to explain the delay.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

Purchased a lift for a scooter at the fair back in June 2023. It does not fit my car. I contacted…read morethe iliving company and they have a clause on the receipt that says ALL Sales are Final. So beware when buying from this company. They promise you it will fit, get you to buy knowing all sales are final and when you still can't use the item because it does not fit they say too bad, you should have read the receipt. We'll I trusted the guy that sold it to me instead.

I had my scooter for over a year and when ever I had a question or issue they fixed it for me…read more Wonderful staff and amazing service. I really love my scooter and happy that I have a company that helps me.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more

Incredible work by Mihir, Lauren, Pedro and the rest of the team. We had an urgent, custom request…read moreand they were able to last minute accommodate us right way. The chair lifts were installed professionally and efficiently. And they work great! Thanks again my family and I can't thank you enough !

We had a great experience with Golden Home Access. They installed a ramp to make it easier for my…read moreparents to get in and out of their home, and the entire process was handled thoughtfully from start to finish. The salesperson really listened to what we needed and offered solutions that went beyond our expectations. They even left us with a 3D rendering and an outline of the ramp so we could visualize it and get comfortable with how it would look before moving forward. Installation timing and cost were clear and reasonable, which made planning much easier. The technician arrived on time, worked efficiently, and was genuinely pleasant to have around. The ramp looks great and, more importantly, has made a big difference in my parents' day-to-day ease and safety. I would absolutely recommend Golden Home Access to anyone who needs a ramp or other accessibility improvements around their home.