We had a good experience - Very friendly and great customer service...I works return if need be.read more

This store has a variety of equipment, most of it at 3x the price of large online retailers, but if…read moreyou need something right away, sometimes you'll pay crazy prices. I purchased a hard plastic item I thought would help my husband but as soon as he saw it he told me to return it. I went back to Bay City three days later and the clerk said "No refunds" although my reciept clearly states "refunds within 7 days of purchase". I won't go back to a business who doesn't honor their own contract.

I cannot say enough wonderful things about Mobility City! From start to finish, my experience was…read moreabsolutely exceptional. I rented a wheelchair from them and was so impressed by how carefully they listened to my needs and recommended the most appropriate and lightweight wheelchair for me. They clearly have extensive knowledge of their equipment, and I felt confident that I was getting exactly what would work best for my situation. What really stood out was how diligent and patient they were in showing me how to use the wheelchair properly. They took the time to explain everything thoroughly and made sure I was comfortable and confident before I left. That level of personal attention and care is something you don't always find these days. As it turned out, I needed to extend my rental for another week. Mobility City made the entire process incredibly easy and completely hassle-free. They were accommodating, responsive, and wonderful to work with. From the quality of their equipment to their professionalism, kindness, and outstanding customer service, Mobility City truly went above and beyond. I would recommend them without hesitation to anyone who needs medical or mobility equipment. They made what could have been a stressful experience feel easy and reassuring. Five stars doesn't seem like enough -- Mobility City is truly outstanding!

I have rented from this place twice and both times, I am completely satisfied. the people there are…read morehighly knowledgeable in regards to the equipments whether it is for rental or purchase. they are very helpful in making sure that all of our needs are satisfied. process is very straightforward and simple. definitely will be back for my future needs whether it is for rental or purchase.

Nick Castro from Home safety services came out to our house, and did a fabulous job of inserting…read moresome safety grab bars in the bathrooms. I didn't realize how much of a problem it was getting to be for me....stepping in and out of a tub/shower that we have in the guest bathroom. I was amazed today when I took a shower there and the grab bars were in the perfect position to help me get in and get out without a worry of slipping. I even utilized the bar to stabilize myself while toweling off. They are very sturdy and he managed to get them well-anchored into studs. I recommend Nick highly, it was a very pleasant experience from the beginning until the end, and I wouldn't hesitate to call him in the future if I need more help with safety!

This company is absolutely awesome! I called Home Safety Services because my wife's stairlift had…read morestopped working. David called me back within a couple of hours and was able to diagnose the problem over the phone and give me instructions on what to look for. With his help I was able to get the lift working again in a few minutes, saving me the cost of a service call. This is the second time David has helped me out. I used him last year to service the same lift and he was prompt, professional, courteous and extremely knowledgeable. I've been around a long time and have used many types of service companies over the years but have never been more impressed with anyone's customer service than Home Safety Services. They get 5 stars, plus!

I had to fight really hard to get my chair. My insurance Kaiser refused to give me one. New…read moreMobility up and fired their staff in Santa Rosa so I could not get assessed by them. The branch in San Jose was totally booked and was not thrilled about having to go all the way do to Campbell. I called up Wheelchairs of San Mateo and got an appointment that was fairly close. I was assessed by the owner Antonio. He was very professional and answered all of my questions. There were many since this was my first chair. He was very willing to work with me understanding that Kaiser was not going to help. With their help I appealed to Health Plan of San Mateo (MedCal). After being told that I needed to Kaiser's appeal process first. I waited for their 3rd denial. Finally I appealed to MediCal and they approved it! They were very professional and patient. Antonio and most of his staff being Salvadorian was an added bonus. Always wanting to help Latino run small businesses! STRONGLY RECOMMEND They have a very loyal customer in me!

They gaslit, lied to and cheated me over and over…read more They sold me the chair and said they'd help with insurance. They barely did, but the worst was when I needed my batteries for my Permobil m5 replaced. I ordered group 24 gel batteries (8 mile longer range than the standard group 34 gel batteries, also more expensive). They ordered the wrong one for my chair (I have a permobil and they must have ordered ones with posts for a quantum). When they didn't fit they were very cagey with me about what went wrong and said they needed to take my chair to the shop to fix it and kept dodging my questions about why. Then they put in a new batteries and I asked when they put it in if it was a group 24 and kept getting deflections. They tired to convince me no group 24 would fit, which I pointed out could not be true because I had group 24 in originally. Then I saw my range wasn't what it should be. I told them they must not be a group 24. First they lied and said I must be reading my ap wrong (gaslighting). Then they admitted it wasn't but said "it doesn't matter, it's basically the same". I argued with them for a while about this and they kept gaslighting me (trying to convince me they weren't wrong, I was just stupid/crazy/uninformed). Then they tried to tell me "it's ok, you can keep them, it's the same price anyways (they were cheaper batteries and I paid for the more expensive one). I said no. Finally they admitted it was a group 34 and agreed to order a new one and swap it. In the meantime I had the other one and it turned out that that "group 34" charged to 100% went down to 58% in just 1.2 miles. That showed something else must be wrong. I decided I couldn't trust them at all. I called Permobil and they gave me other dealers. I called City Wheelchair and they were able to install a new one (and show me it was a group 24 gel) fairly quickly. I called Wheelchairs of San Mateo and demanded a refund (which thankfully they did give me). The batteries that Wheelchairs of San Mateo put in there? Not even a gel group 34 at all! They were cheap lead acid batteries! And they charged me around $900 for them! They tried to get me to accept that as "the same"! I am horrified that these people are likely cheating many in the disabled community.

After Dwight took over the business I no longer travel to Berkeley to repair my wheelchairs…read more Its service becomes very efficient and effective. Dwight is a very good business man and himself & his staff serve the client with genuine heart. I can't ask anything more.

I was the inquiry person for a wedding party who did not end up using them, but they were very nice…read moreon the phone, helpful too.

Mike feller located a car for my daughter and we went to his office and picked it up. It was such a…read morepleasure doing business with Mike. He's such a kind caring man. I recommend if you need a car please see Mike!! It was great not having to go to a dealership!!Thanks Mike!!

We needed a van for our business with a sliding door on it. We looked around and the dealers wanted…read moreto push us into a 60/40 side door van because that's all they had and they would not call around to try and find one for us. Forget about it. I called "Car Guy Mike" at innovative sales and leasing and he found one in less that 24hrs. It was easy, painless and the price was right. He picked up the van, met us at the credit union to do the paperwork and we were done. No hassle, no games and all the warranties, rebates and the like that we could get at the dealer. Next time we won't waste our time with the dealer. We will just make a call and let Mike do it all.

I am very grateful for Teo installing a chair lift for my elderly father. Now my father does not…read moreneed to fear climbing the stairs to go to his medical appointments. His quality of life is going to be so much better. Teo is professional, reasonable, and to top it off compassionate. Thank you Teo for your service to your customers!

Teo, My family and I will always be grateful to you. The…read morestairlift you installed has allowed our mom to continue to safely live at home. Your craftsmanship is exceptional, but just as important to us was your compassionate demeanor. During your initial visit you patiently explained in detail which stairlift would be best for our home. This stairlift was the most budget friendly and has worked perfectly. Thank you for explaining in detail on how to safely use the stairlift and providing a demonstration for my mom. You are both a true Professional and a Gentleman Joe G

Driver Salah was punctual, friendly and quiet. Communication before, and upon arrival was…read moreexcellent. I would choose this service over Uber anytime!

When flying out of SFO friends are happy to let me park my car at their Millbrae home, often giving…read moreme a lift from there to the airport. Recently, they were away and I used Airport Taxi Cab Services to get rbetween Millbrae and SFO. In advance of my travels I filled out a form with all of the requested details and my reservation was confirmed the following morning. The driver arrived on time, assisted with my luggage, and got me to the airport without incident, at what I thought to be a reasonable price. The return trip was a little different due to my having to wait for luggage which never arrived however, my driver understood and parked nearby, asking me to text him as soon as to I was ready for pickup. I'm uncertain of the financial consequences for delays in being picked up from SFO but if I were using Airport Taxi Cab Services again I'd read that fine print closely to ensure I do. Unlike the taxi transport services I used in Paris, neither of the cars I rode in were new but they were perfectly fine, and right-sized for my needs. If you prefer to plan for your taxi rides to SFO in advance Airport Taxi Cab Services is a consistently reliable, local business worth knowing about and supporting.