We moved into a 2-story house, but I cannot get up the stairs easily, so we contacted this company…read moreabout installing a chair lift and for additional safety, some grab bars in our bathrooms. Their represntative cam out and looked at what we wanted and offered some helpful suggestions. We contracted with them and they installed grab bars in two showers and some unique combination grab bar and toilet paper holder in two bathrooms, as well as a chair lift up the stairs. They were on time for every appointment, including the installation, and worked quickly and cleanly. We are delighted with everything they did and provided for us and would highly recommend them for future work. In fact, I'm going to have another one of the toilet paper/grab bar combos installed in our guest bathroom. Whoever thought these up ws a genius.

This company is amazing. I needed a mobility chair for my dad and it was delivered the next day…read more The owner Christian called me back on a Sunday and spoke to me at length about what they could offer. Robert delivered the chair, took time with my mom and dad teaching them how to operate it. And Christine in the office was great too. This is going to change the quality of life for my dad. Thank you!

Mobile service was extremely convenient as we live over an hour from our loved one who needed…read moreservice. technician was very knowledgeable and quick to diagnose and repair our lift. Front office communication was excellent. Understand that technicians arrival time may vary depending on repairs they encounter.

I had trouble with my van's door on both sides of the vehicle. The gasoline cap on one side of the…read morevehicle was broken which kept the side door from opening on that side. The other door wasn't working properly. This happening was very stressful as my sons wheelchair accessibility is totally dependent on this vehicle. Kyle Neal assisted me. He truly took this very stressful ordeal and made the repairs and the process a super smooth transaction. The front desk and everyone I came in contact with that worked there were genuinely friendly and so pleasant. The lobby is extremely clean, beautiful, has clean seating and a beautiful large screen television. There's free coffee, water and also a soda machine in the waiting area. Kyle Neal kept me updated and informed about my vehicle repairs and my vehicle repairs were actually completed before the date I was told it would be. Kyle Neal is extremely knowledgeable with vehicle repairs and exhibits Great customer service. He actually cares about giving you the best customer service ever and returning your vehicle back to you as quickly as possible. I would very much recommend United Access and I will most definitely return for future needs.

J Star was great to work with in obtaining my mobility scooter thru insurance. VERY FEW companies…read morewill accept insurance for mobility scooters. This company went above and beyond to assist in getting my scooter covered. It required multiple rounds of acquiring doctor's prescriptions, documentation, reviews, etc. They also worked with me on getting an electric lift for the scooter. I highly recommend J Star if you are needing insurance to cover this purchase.

Helpful Informative works hard to get your insurance thru…read more Jennifier and staff awesome Bryon

I had an emergency starter switch issue from a recent fall. They were so responsive and kind. I…read moregot a cheaper than expected fix and a super fast turn around. I highly recommend them!!!!

Super friendly staff. And easy location to get to. I've had a problem with my wheelchair for a…read morecouple years that no one could fix. They were able to fix it out in the parking lot in a matter of minutes. Great job. Great price! Would recommend this business.

Sadly I am very disappointed with my last two encounters with Mobility City. I first encountered…read morethem while looking for a electric scooter for an upcoming purchase. Their pricing was lower than several competitors. Their show room is well stocked with a variety of mobility and independent aids. The first encounter was great, which led to the second encounter. On the second encounter I rented an electric scooter for an out of town trip. Unfortunately, the scooter was unusable, because it wouldn't stay charged. I was unable to participate with my family for my Grandson's 10th birthday. I returned the scooter and explained what happened. They tested and said it had a faulty charger and apologized. At no point was I offered a refund, only a credit to use at a later date. I opted to use the credit on a shower bench which I needed. The shower bench was a bit wobbly in the store, and I was told in the shower the suction cups would stabilize. This wasn't true. On the third use, it collapsed, leaving me to catch myself. Horrifying for me! I called a couple months after the purchase, and explained, only to be told all bath item sales are final, and it was over 30 days. My issue is that the customer should be made aware of this. So this is twice customer service is lacking. Unfortunately, the poor service over $50.00, has lost the opportunity for $1500.00+, along with future scooter rentals. Be warned, look for their warranty information or understand you are stuck with your purchase even if faulty. Bath equipment or not!

Very knowledgeable men working herehere. My husband was looking at various options for scooters…read moreand mobile chairs. They showed us how to break down the scooters to help with loading in the truck. When he is ready to buy we will be going back to Mobility City.

The magnificent Michael did it again! He was so helpful and found what I needed instantly and took…read moreit to the car for me. Thank you.

Caveat emptor: let the buyer beware!…read more This place gives good service but engages in terrible price gouging, like up to or over twice as much as you will find elsewhere. They say that's for the customer service, but honestly there's a place on W. Holcombe gives equally good service at market rates. This one is for suckers and rich people in the nearby vicinity who don't check the price tag. My wife was totally ripped off for an item that was fairly simple to get. I got online - not at Amazon but a normal place - and showed her she was charged twice as much. I went to the location and the owner refused to accept a return, even though the item was not used and still in its complete packaging. I stated that this was poor business practice. The owner was then abusive and followed me out of the store filming me and then filming my car. God's honest truth: I did not raise my voice and only said this was not an honest business practice. So hey, go there if you want the boutique service and don't care about the rest. Just know what it is.

This business appeared to be closed as of late June 2024. When we finally found it, there were no…read moresigns for the business. It was not a shop, but kind of a warehouse storage facility. Either they have moved, or are not really looking for retail customers.

They answer their phone and will tell you whether or not they have what you are looking for in…read morestock and the price. So helpful!

Absolutely. Everyone was professional and had answers for all our questions. Thanks so much…read more Willie and Deb Williams By the way I bought him a new scooter. He loves it

Mobility City of Conroe sold and installed a power chair lift for me. The installation was done…read morepromptly, very professional job. I had some issues(my lack of knowledge of the lift), but a quick visit to their shop, they straightened me out. All the staff there are very professional, friendly and work to keep the customer happy. I am glad I chose to purchase locally, they are great.

I came here during the summer months when my special needs child lives with me. We were going out…read moreto a swimming event and needed a water diaper/shorts specialty item and they had exactly what we were looking for despite calling several other places that had no idea what I was talking about. Fast friendly service I would recommend.

They are extremely helpful, very friendly and they know what they're talking about. They have gone…read moreout of their way several times to find me what I needed.