I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

The reason we go to the expense of these devices is because they're crucial to the mobility of our…read moreelders. In our experience it's taken months to get it fixed and is still inoperable. As such, our elder is severly restricted. Customer service is non responsive to explain the delay.

We worked with 101 Mobility to help install a ramp at my mom's place. They were so awesome to work…read morewith! They came out quickly to assess and give us an estimate. There were some delays due to weather but once the material arrived, they came and installed it right away. Super friendly and wonderful!

Everything went well! Quality, professionalism, beautiful chairlift. Fouad is very knowledgeable…read moreand pleasant to work with. So is customer service. Highly recommend!

What a great experience in spite of a bad accident that necessitated a wheelchair for a family…read moremember. I spoke with an extremely kind and very knowledgeable woman who helped me quickly and showed me how it came apart to fit in my trunk. This place also had so many healthcare items that should there be a need to get some, I go there first.

The owner will bend over backwards to Help you find the…read moreappropriate supplies for you.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

This store has a variety of equipment, most of it at 3x the price of large online retailers, but if…read moreyou need something right away, sometimes you'll pay crazy prices. I purchased a hard plastic item I thought would help my husband but as soon as he saw it he told me to return it. I went back to Bay City three days later and the clerk said "No refunds" although my reciept clearly states "refunds within 7 days of purchase". I won't go back to a business who doesn't honor their own contract.

Dropped in hoping they had a knee scooter to rent - they had one and it was high quality and a…read morereasonable price / and the two employees I dealt with (check out and check in) were both just so personable - I will return for future equipment if necessary. Fantastic place.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

They gaslit, lied to and cheated me over and over…read more They sold me the chair and said they'd help with insurance. They barely did, but the worst was when I needed my batteries for my Permobil m5 replaced. I ordered group 24 gel batteries (8 mile longer range than the standard group 34 gel batteries, also more expensive). They ordered the wrong one for my chair (I have a permobil and they must have ordered ones with posts for a quantum). When they didn't fit they were very cagey with me about what went wrong and said they needed to take my chair to the shop to fix it and kept dodging my questions about why. Then they put in a new batteries and I asked when they put it in if it was a group 24 and kept getting deflections. They tired to convince me no group 24 would fit, which I pointed out could not be true because I had group 24 in originally. Then I saw my range wasn't what it should be. I told them they must not be a group 24. First they lied and said I must be reading my ap wrong (gaslighting). Then they admitted it wasn't but said "it doesn't matter, it's basically the same". I argued with them for a while about this and they kept gaslighting me (trying to convince me they weren't wrong, I was just stupid/crazy/uninformed). Then they tried to tell me "it's ok, you can keep them, it's the same price anyways (they were cheaper batteries and I paid for the more expensive one). I said no. Finally they admitted it was a group 34 and agreed to order a new one and swap it. In the meantime I had the other one and it turned out that that "group 34" charged to 100% went down to 58% in just 1.2 miles. That showed something else must be wrong. I decided I couldn't trust them at all. I called Permobil and they gave me other dealers. I called City Wheelchair and they were able to install a new one (and show me it was a group 24 gel) fairly quickly. I called Wheelchairs of San Mateo and demanded a refund (which thankfully they did give me). The batteries that Wheelchairs of San Mateo put in there? Not even a gel group 34 at all! They were cheap lead acid batteries! And they charged me around $900 for them! They tried to get me to accept that as "the same"! I am horrified that these people are likely cheating many in the disabled community.

I went to WCoSM years ago, ordered a TiLite wc, the seat back angle was off (too far forward). I…read morewas told "We'll send it back to the factory." The said they did, so a couple days later I showed up at the facility unannounced at 06:30 am and there was my chair. Never left the shop ! One-two days later they said it was fixed, I went there and saw marks on the frame where they clamped it down and bent it with a pipe, telling me we fixed it. I called Permobil, ..." warranty void." SO, years later I called them asking to order a TiLite for me. Antonio: "Well you know just because YOU want one they won't do a special order for you. " THEN, I told him who I was. I found another vendor, and the chair is ordered and on it's way. Antonio, was, is, and will always be a crook.

Incredible work by Mihir, Lauren, Pedro and the rest of the team. We had an urgent, custom request…read moreand they were able to last minute accommodate us right way. The chair lifts were installed professionally and efficiently. And they work great! Thanks again my family and I can't thank you enough !

We had a great experience with Golden Home Access. They installed a ramp to make it easier for my…read moreparents to get in and out of their home, and the entire process was handled thoughtfully from start to finish. The salesperson really listened to what we needed and offered solutions that went beyond our expectations. They even left us with a 3D rendering and an outline of the ramp so we could visualize it and get comfortable with how it would look before moving forward. Installation timing and cost were clear and reasonable, which made planning much easier. The technician arrived on time, worked efficiently, and was genuinely pleasant to have around. The ramp looks great and, more importantly, has made a big difference in my parents' day-to-day ease and safety. I would absolutely recommend Golden Home Access to anyone who needs a ramp or other accessibility improvements around their home.