Wow we give these guys 6 stars out of 5. On a Sunday We left a request on their website to contact us about installation of a new stairlift. Phone call to us from MaryEllen came the very next morning. So we requested an in-house measurement, they were able to send Austin out that same afternoon. We already knew the unit we wanted, a Bruno/Elan. We have a longer than standard staircase, so our expectation was a custom track would have to be mfg and shipped from Bruno for this, requiring a lead time. The initial time estimate on phone was 2-3 weeks for install. However Austin said it could be more like one week. But then early the next morning Austin called and said that due to a cancellation they could be out later that morning for the install. So at 11:30 Austin and Matt showed up to begin the installation of this beautiful brand new stairlift. After an hour they were complete, except they then offered to stay some longer extra time to make a minor custom modification that would make it nicer for us. This took about 20 more minutes. So within 48 hours of leaving the request on their website we had a fully functioning customized brand new stairlift.
Regarding the lead-time requirements, it turns out that they tend to keep in stock a few of these indoor Elan units. From our observation, The customized straight indoor Elan track lengths are typically accomplished by the Installers cutting standard sections at their shop, and assembling the tracks on the staircase during install. So Elan lead-time for this particular installer is mainly about their installation schedule availability. We were extra lucky because of the cancellation they had. Which we believe was due to a very unfortunate situation someone else had.
Let us briefly discuss the lift itself and installation quality. So far everything is 100% perfect. This is a great example that the USA can still manufacture top quality products at most competitive prices. We even had a power outage last night. So were able to test out the fact that because this is battery powered, it can ride out and function through a short power outage. We only needed a few trips, but supposedly it will handle around 10 trips.
Mobility & More, in Newburyport, and Bruno have indeed earned this most positive review! read more