I went on line and researched several companies because I needed my IPhone 7 screen replaced. I chose Mobile2Mobile after reading their reviews. Upon my arrival until I left this building I received nothing but superb care. The technician along with his coworker were both very proficient and professional. I am truly pleased with the quality of service that I was provided and would definitely recommend this business read more

This goes back several months as I don't write reviews until some time has passed. My son gets the latest iPhone while he allows me to get the latest Samsung Note. I had dropped my Note 5 and brought it to M2M without an appointment expecting a 20 minute miracle like I had gotten in the past. No such luck. Destroyed, totally. Will have to wait for the latest Note to come out. In the meantime, my data was, for the most part, transferred to the new Galaxy X7 place holder they recommended and sold me. Love it. Expert service. Reasonable pricing. And quick turn around time. Lesson learned: backup your data. If it's not on your SIM card its lost. If it's on your SIM card and that's lost, you're out of luck. Even M2M can only do so much. read more

Absolutely outrageous. Do NOT purchase prepaid SIM cards from this "retailer" - they will charge you a $30 "activation fee" and make it sound as if it is mandated by the carrier, which, of course, it is not. When confronted about this scheme, I was told that they don't do return "because it's prepaid" - bullshit, the SIM can be returned as long as it has not been activated. Never ever again. read more

Replaced my cracked screen (iPhone 5s) while I waited. I was done in about 20 minutes.

I was in DC helping my niece relocate and had some time one afternoon waiting for the cable guy to show up and decided to research an iPad fix-it shop as my older iPad had a broken screen after I had dropped it on our kitchen's tile floor some time ago. I had gotten tired of cutting my fingers on the broken glass screen and couldn't bring myself to spending for a new iPad. I found Mobile-2-Mobile at 1451 P Street NW which was nearby so I decided to give them a try. Am I glad I did as they clearly know what they are doing. I worked with Atif who is a true professional and an expert in what he does. He examined the iPad and noticed the damage around the metal casing and gave me an estimate of the cost which included new glass, sealant, and a bezel. He told me it would take a couple of days to fix as he needed to get a bezel to fit my older iPad. I stopped back two days later and the iPad was fixed. Atif was not working so I spoke with Ali who is equally as professional and knowledgeable. He told me they were able to bend the damaged metal casing to correctly seal the bezel and recommended a case for the iPad to help prevent damage if I dropped the iPad again. While there I also asked about Audio 3.5mm Aux Cables so I could plug my iPhone into my stereo receiver and sure enough they had one (in fact a couple of different models). I was surprised and pleased as I had been searching for them at Best Buy for over a year with no luck and most Best Buy sales staff didn't even know what I was talking about. I had a great experience with both Atif and Ali at Mobile-2-Mobile. They are knowledgeable, professional, friendly, and they really know their craft. read more

Believe the reviews! This is the ONlY place to take your phone for a cracked screen or repair. Ali and Sam are fantastic. Besides being honorable, decent, trustworthy people, they stand behind their work and guarantee it. Their knowledge of iPhones and other mobile devices is astounding. Forget the Genius Bar at Apple, these guys truly are geniuses! You will not be sorry if you take your phone here for repair. I walked across town from Georgetown in the horrible heat because they're the best. They have also been front lines in staying open during the COVID-19 quarantine. I was initially not the best customer and I was testy. I was also wrong. Ali is sincere and trustworthy as is Sam. Those are the two gentlemen I dealt with and they are both AWESOME. I could go on and on but I would run out of superlatives. Just trust me when I say you cannot go wrong by going here. You will be treated with dignity, respect and the workmanship quality is unparalleled. That is why they have such a huge customer base. I can't say enough good things about them. They brought my phone back from the dead and spared me the great expense of a new one. Thank you! Thank you! Thank you!!!!!!!!! read more

Ali was able to help me rectify my issue by ordering me a new cell phone case.

I took my phone in for the screen to get fixed after cracking it and they were able to fix it within 20 minutes of working on my phone! I would recommend coming here for fixing screens or other phone issues.. they are knowledgeable on all other phone issues as well! read more

I am having issue with my Iphone 6 plus's flickering screen. Atif was very helpful and honest. He told me my best bet is to go the Apple store to get it fix for $149.99. Even though I did not use his service, I appreciate his honesty. If I have different issue with my other phones, I will bring them to this store. read more

Came in for some small cracks on my iPhone and they replaced it with genuine OEM parts and it was good as new! Sadly a few weeks later the phone started randomly having dead zones in random areas and I came in and they swapped the screen again with no issues. Great place especially for the cost being lower than an Apple store and better customer service. Definitely would recommend! read more

I have an unlocked IPhone that I use when I travel. Since I had not used it in two years, I tried to update the operating system through ITunes. Big mistake! The updating locked the phone. Neither Apple nor ATT could fix it. So I searched on the web for a place in DC that could and found Mobile-2-Mobile on 17th Street. Within 10 seconds of explaining my problem they told me they could fix it, how long it would take, and how much it would cost. I agreed and left the phone with them overnight. They called that evening to let me know they were working on it, and that it should be done by 3 pm the next day. At 3:05 pm the next day they called and said it was ready to pick up. The phone is now back in business, I have reinstalled my apps, and am now ready to travel. I could not be more pleased with the efficient and friendly professionalism of Mobile-2-Mobile! read more

After visiting 3 stores of my mobile phone service provider without any results, I came to Mobile2Mobile. I got good technical advice and work done in additionto the spare part (the battery) that I had been looking for since one day. Very useful. read more

There is no problem with the quality of their service. They took care of some battery charging issues with my iPhone. But I just wish they could be more transparent when it comes to how much time they need to fix it, so people wouldn't have to call everyday to ask if it's done yet. read more

My iPhone 6 Plus was frustratingly difficult to use as a result of the Apple battery issue and software update. I was told by Apple that I would have to wait until early April for a replacement battery. I decided that it was worth the extra $50 to find someone else to replace it. Mobile2Mobile had the replacement battery in stock. When they went to replace it however they discovered that one of the screws was stripped and could not be removed without risking damage to the screen. Long story short, they were able to remove the screen without breaking it and replaced the battery. Quick, extremely pleasant, incredibly professional. I won't go anywhere else for repairs. read more

These guys are really nice. Wasn't a customer but I needed to charge my phone so I could text my boyfriend. They let me. Will return with boyfriend to fix his phone screen. read more

Dropped my IPhone in DuPont Circle and a bike ran over it, smashing the camera lens. I asked a mall kiosk if they could fix it and they said they'd replace the whole back case for like $60 no problem. I went to Ali instead and he told me that was a bad idea and would cause all kinds of issues, which I had a vague feeling was the case. I went to Starbucks, came back, and had a perfectly fixed camera lens! Ali even cleaned out all the cracker crumbs clogging up my headphone and charging ports from putting my phone in a bag filled with kids snacks. Slightly pricier than the mall but beyond worth it to find a gracious professional who tells you the truth. Thank you Ali for going above and beyond with a perfect fix- will come back with all our phone issues! read more

First time ever posting on Yelp. Wanted to put out a good word for Ali and this shop. Amazing service. Unlocked my iPhone, fixed the screen, and set me up with a way better phone service all in about 15 mins. Can't recommend enough. read more

EXCELLENT service! Took no more than 15 minutes . Offered extra accessories and great understanding of how the LCD and actual glass screen needed to replaced! Nothing more than exceptional! HIGHLY RECOMMENDED! read more

Such great customer service and quality work. I got my phone fixed somewhere else and they did a terrible job. But thankfully I found mobile 2 mobile. They fixed my phone and gave a lifetime warranty. Any time I have a concern with my phone they are more than happy to help me and send me home happy. Highly recommended. Very professional and friendly. read more

Ali is that dude. Replaced my screen with lifetime warranty FOR EVERYTHING (minus physical and water damage). Later had a problem with phone and took it to Apple Store. They did not KNOW what was wrong and did not TRY to figure it out. Brought it back to Ali. Fixed it quick. No cheap parts replacements or shoddy work. He explains whats going on with phone. No shortcuts or BS. read more

Cracked my screen yesterday and was furious because I wanted to trade it in. Looked up a similar place in DuPont but they were 70 dollars more for an iPhone 6 (glass only). These guys fixed my phone screen in under 20 minutes and I got 10 dollars off with Yelp. Definitely recommend!! read more

The battery on my iPhone 6 was nearing the end of its life and I really didn't want to spend hundreds of dollars for a new phone. Ali was super helpful, answered my questions and replaced my battery in about 10-15 minutes and even gave me tips on ways to extend battery life. It costed me about $75. Overall, I feel like I have a new phone and will hopefully get another year or two out of it read more

Thank you Mobile2mobile for the excellent service. I was helped by Ali, who was very nice and very helpful. I walked in and told him the problem with my iPhone 6 (my phone would not charge and apple tried to charge me 300 bucks to get it fixed). Ali immedietly figured out the problem (the charging port was broken) and was able to get my phone fixed in less than 30 minutes. I was really worried that my phone was not fixable but he was able to get it back on and charging in no time! Much more affordable than what other retailers tried charging me. I strongly recommend mobile2mobile if you are looking for a fast repair shop with reliable customer service. read more

Had shattered glass and LCD on my iPhone 6 after a drop -- the phone wasn't usable at all. Ali replaced everything in ~20 minutes -- the phone looks and operates like it's brand new. Got the repairs, a new and improved case, and a wallet sleeve all for well under $200. This includes a lifetime warranty and is not to be compared to the cost of simply fixing a cracked screen -- my entire LCD and screen unit had to be replaced. Ali was cool, he's a down to earth straight shooter who gave me some useful info and operated quickly with a lot of confidence. If I ever have another busted phone I know where I'm going! read more

Dropped my iPhone 6 twice in a row (!!) resulting in a completely destroyed screen. I was convinced they would be be able to replace it, but 15 mins and $139 later, my phone is as good as new. Service and end product was great--it even comes with a quality guarantee. I'd highly rec this place if you're having phone issues! read more

This is my second time repairing my cracked LCD screen for my S6. They are the best. One place said the phone couldn't be fixed while 2 other shops said the part was unavailable. Also excellent customer service. Just go here; no need to read any other reviews. read more

My iphone screen was coming off, my fully charged phone would die in a few short hours and I was contemplating just getting a new phone. I thought I'd try M2M first because of the great reviews I read about them. I'm so glad I did. Atif attended to me and explained step by step everything i needed to know in terms of what he was going to do, what scenarios he may encounter, what the fees may be, etc. before he proceeded. Turns out my battery was swollen (very swollen) which caused my screen to push up and detach from the phone. What I appreciated most was that he did not charge me unnecessary fees. He explained that since he already took my phone apart he wouldn't charge the labor part of installing a new battery, just the cost of the battery, and the new LCD screen. He tested a couple other things to see if they were functioning well, which they were, so he said they didn't need to be replaced. He said the LCD glass comes with a lifetime warranty, so if I'm ever having any issues with it (not caused by negligent damage) to bring it back and they will replace it. About two weeks later I had to take my phone back because the screen was acting up. True to his word, Atif replaced the screen with a brand new one. I asked how much I owed (just to be sure) and he said nothing. It's been two months now, and my phone is as good as new. Great customer service, honest men, and quick service. Thank you Atif, keep up the good work! read more

My family and I came to this store to sign up for a new phone plan. The man said I could avoid paying above the set $50/month by paying online, instead of in stores. A month later, I am charged a fee paying online. T-Mobile customer service informs me that the opposite is true: I need to pay at a store in order to avoid the fees. Whether accidentally or otherwise, Mobile2Mobile misled me into activating my phone with this T-Mobile plan. Giving the wrong information about the facts is unprofessional when they should be the experts. When I called the store they ignored my first two calls and then put me on hold for much longer than they said they would. Eventually I gave up and hung up. read more

GREAT! Replaced the digitizer due to ink spots all across my screen. Fast work done on the spot!

Ali is terrific. He knows Apple products as well as any Genius at an Apple Store. Check them out whenever your iPhone is acting up.

Fast, pleasant service. In and out in 20 minutes. Screen repair comes with life time guarantee. Ali was committed to making sure repair was done well. Would recommend highly. read more

This place had amazing customer service. He was super clear up front about the pricing to fix my iPhone screen and fixed it in the spot in 20 minutes. He offered multiple discounts on screen protectors and cases since I was having my screen fixed. While I was there, an elderly guy struggling with his internet access on his phone came in and despite it being clear that there was probably no business to be gained, he spent a lot of time helping the guy out, clearly and patiently explaining what he thought was going on and recommending clear next steps. Great experience. read more

Just got my iphone 6 cracked screen fixed in 15 minutes .. WOW!!! Im still surprised.. thank you guys! Mobile-2-Mobile is the best!! : )

Just as I was about to give up on my iPhone -- it stopped turning on completely -- I walked by their store and decided to check them out. I had a weak battery and a damaged charging port, and they replaced both for me. They're fast, personable, and efficient, and I highly recommend them. read more

Replaced the screen on my iphone 6, fast, easy and did a good job, no complaints.

I cracked my iPhone screen and they already had some screens in stock, I got my phone back the next day. Unbelievable! I was expecting to use an ancient flip phone for a week or so. read more

Ali was a pleasure. The service was quick and well-priced and he didn't try to sell me on anything I didn't need. Was so grateful to find him so easily after my iPhone took an unfortunate spill. Two thumbs up! read more

great service - super helpful, affordable and took care of me when apple coudn't! i walked in and they took care of my broken iphone screen right away. highly recommend! read more

I came to M2M because I dropped my phone. The phone was still usable and didn't have a cracked screen, but the front was bulging out and both the home button and camera were not working. I actually first went to ZAGG because they replaced my battery a few months ago, and that went fine. This time the person at ZAGG quickly opened the phone and said there was nothing he could do. I almost didn't bother checking somewhere else and was resigned to buying a new phone, but I decided to try M2M because the reviews were so good. I'm glad I did! I arrived on a Saturday afternoon with no appointment, and they were able to fix the camera and home button efficiently and for a reasonable price. In fact, they even got TouchID working again, which had stopped after Zagg replaced the battery. They couldn't quite get my screen flush again without completely replacing it because of how the top was bent, but they significantly improved it (they would have replaced it for me, but I didn't think it was necessary for the price). I appreciated that they were extremely transparent about my options and cost, and they even showed me inside the phone, so I could make the best choices for my purposes. They also weren't pushy at all. I definitely recommend them. read more