I tried to pay for the sample when I took it in but they said they would call and I could give it…read moreover the phone. This was a rush sample, so I am paying triple. I know it is a holiday weekend, but given the high price, I would hope someone would be available to call and give me a report and email the report that I need post haste. After all, that is the reason for the triple charge I believe. They are likely overworked since they seem to be the only lab in town to test water samples, but I have been very disappointed. I have used them in the past with no problem, but I'm not happy with the customer service this time for sure. I don't have the results because they wont' provide until I pay, and I can't get anyone on the phone so I can pay. Meanwhile, I have a real estate closing that may not happen because of this delay.

From the owner: Hazard Determination - Waste Management - Water/Waste Water Operations - NPDES Monitoring -EPA…read moreStandard Methods - USP - Well Water Testing - Drinking Water Testing - Water Testing - Industrial Waste Water Testing - Waste Water Testing - Environmental Testing - BP - ASTM - Soil - Water - Fuels - Waste - Multiple Certifications - NELAP Accredited Laboratory - Chemical Testing - Soil Testing - Hazard Waste Testing

I almost don't want to let the cat out of the bag on this one. If everyone knows how great my…read moredoctor is, I'll never get an appointment! Seriously though, Dr. Wolff is amazing. He's an extremely knowledgeable rheumatologist and is very personable. He was a surgeon in the Army and has his own battle with medical issues. Yet, he comes into work with a smile and truly cares about his patients. Dr Wolff will sit and actually listen to hear what you have to say without making you feel rushed. 10 out of 10 would recommend. Elizabeth Keen is the nutritionalist at the clinic, and she is great as well. She's very sweet, knows what she's talking about, and wants to help in any way she can. She works out of the downtown office and the wheeler office as well. I've been very pleased with my care here and can not say enough good things.

As a nurse I've never seen a facility run so inefficiently. If your goal is patient care and…read moresatisfaction you really need to focus on the quality of the individuals hired to include medical oncologists. I've listened to scheduling people say they don't answer the phone when the clinic opens at 0830, they don't answer their phone until close to 0900-0930. The same individuals also openly admitted to no longer answering phones close to closing time =30-45 minutes prior to closing. This seems to be the pervasive attitude at this facility- I had a nurse "resolve " numerous patient message requests without ever speaking to me personally. When I threatened to speak to a patient advocate suddenly she was able to call me personally and communicate with me about my concerns. Which very easily could have been communicated in the patient portal. I saved the best for last: then you have the oncologist who is supposed to be the one that cares the most, right? Far from it. This oncologist is happy to let you wait for an unknown amount of time to have a surgeon or anyone but her reorder scans to check the status of said cancer even though she is medically managing said cancer. She doesn't care that I have no surgeon assigned to order said scans and no surgeon in the foreseeable future as my surgeon retired. She is happy to inflict unnecessary mental anguish, stress and anxiety on a cancer patient who has been anxiously awaiting the 6 month scans to determine the status of cancer. Her excuse is the surgeon knows the strength of the MRI and imaging machines he wants. BS my primary care has ordered almost every set of scans up to this point. So why won't my primary order these follow-up scans? Oh, because he referred me to the medical oncologist (the one listed above who refuses to order them and has been asked numerous times) to manage it. Who is being lazy and passing the buck onto another specialist. Well maybe medical oncologists don't order scans only surgeons do? Nope- there are multiple well known practices in Augusta that the Medical Oncologist orders the follow-up scans. Actually recently met with my new Medical Oncologists office and guess what one of the many things they will be ordering for me: follow-up scans to determine the status of cancer they will be medically managing. Refer to above comment before about the medical oncologist at this practice = she is being lazy and passing the buck. Honestly, there needs to be a special place in hell for individuals such as MDs or others that are given this "authority" and masquerading around in caring professions doing the exact opposite of that = not caring! This isn't a practice that genuinely cares about humanity and individual lives!!! I'm sorry I wasted so much of my time here. I am seeking care elsewhere with providers that might actually care about their patients not just about the profit that comes from our being unwell!!! You couldn't pay me to bring my worst enemy to this organization!! In short if you hope to be cared for by the individuals at this facility, especially specific medical oncologists - RUN don't walk from this place. They only care about the revenue that your sickness brings to their practice. But hey your revenue ensures said medical oncologist gets to drive a pretty sweet ride that she parks very close to the handicap parking in patient parking spots. So if you struggle to walk you may have to park farther away because the medical oncologist took the one closest to the door when she arrived before the clinic opened....

This is the most unsatisfactory health clinic I have ever been too...The physical location is the…read moresame as the Chiropractic location, which can be quite confusing since there is only a chiropractic and auto injury sign outside the businesses. There is an extremely musty and heavily humid smell when you walk into the business. Very unpleasant. There are dead roaches in the corners and on the floors that have obviously been there for quite some time. The ceiling has a major cracking and serious signs of water damage in the waiting rooms. One of the check in rooms you can clearly see the "not so handy" reconstruction work and upon having to use the bathroom to complete my physical, there is a nasty dirty ring in the toilet bowl, the seat, although I would never sit down on a public toilet...was a definite sign for why I wouldn't in this doctors office. There are bed sheets hanging up in the windows of the back half of the building, which you see upon pulling up in the parking lot, which is not really a parking lot versus being a gravel pit for parking. I am not quite sure how a health clinic can be open and running under these conditions, but if it wasn't mandatory for me to get a physical here...I would have walked out just as quickly as I walked in. I will definitely let my employer know that this is not a proper nor healthy location to send employees to for physicals or any other medically required or mandatory attention. The front desk young lady was polite and nice. Dr. Brice is a nice and kind man, but in order to know that, you have to either be strong willed and have no health cates of your own, or be blind and have no sense of smell walking in the door.

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