Just had my second root canal from this establishment. Dr. Ngoh and his staff has consistently provided a professional and courteous customer service on each occasion. I would highly recommend this organization for your dental needs. read more

As a highly satisfied patient of this practice, I feel compelled to share my experience because the negative claims on this thread simply lack merit. I want to give a huge shout-out to Dr. Emmanuel C. Ngoh, Ms Celly, Ms. Teresa, Ms. Brittany, Ms. Amber and the remainder of this professional team for his exceptional care, which was highly professional, empathetic, and completely successful. I spent many years in the military and retired a senior leader that started as a buck private, deployed 4 times and was away from loved ones at least 5 years. Having led teams in high-stress environments, I know exactly what real professionalism, integrity, and operational excellence look like. First, specialized endodontic procedures are highly complex, require advanced technology, and are not cheap to perform. Dr. Ngoh utilizes cutting-edge tools like 3D CBCT scans for a reason--they allow for precise diagnoses that standard X-rays completely miss. Before any treatment begins, patients review and sign a thorough stack of forms detailing the exact procedure and costs. While dental medicine is an evolving science, these advanced procedures are highly successful 9.9 times out of 10. Second, the complaints regarding insurance and costs show a misunderstanding of how specialty care works. Being 'in-network' does not mean an insurance company covers 80% of a specialist's total fee; it means they cover a percentage of their own 'allowable amount.' The remaining balance reflects the actual cost of specialized care. Furthermore, the high-quality office design and amenities are clearly intended to make highly anxious patients feel comfortable, not to inflate prices. Finally, mutual trust is required for safe medical care. If a patient publicly accuses a provider of running a 'scam' or acting fraudulently, that vital bond is completely broken. In those rare moments, it is entirely reasonable for a doctor to refuse service. Sometimes, if your complaints lack objective clinical merit, not saying anything is the adult way of doing it. Dr. Ngoh and his entire staff are outstanding specialists, and they have my highest recommendation. read more

Augusta Endodontic Center - We can always do better! - Endodontists Near Me - Augusta, Georgia

I had an extremely distressing experience with Dr. Ngoh that I feel obligated to share. I was initially referred for a root canal due to very minor, radiating pain from a previously capped tooth (#30). However, after the procedure, I experienced sudden and severe pain--far worse than anything I had before treatment. Dr. Ngoh told me I needed a second root canal on a different tooth. I was in such intense pain that I agreed to paying for the additional procedure on tooth #31. Unfortunately, the second root canal did not resolve anything. The pain and cold sensitivity remained exactly the same, which strongly suggests the post surgical issue was not properly addressed. When I returned feeling exhausted and desperate for relief, I was met with a flippant attitude and told I simply needed a night guard due to teeth grinding. He repeatedly stated that I am medical and should understand ( I am an ICU nurse.. not in dentistry). I understand that medicine is a practice and sometimes adjustments need to be made as no individual is the same. What's most concerning is that I left his office with a developing abscess following his procedures, without being prescribed antibiotics. My face and surrounding tissue became red, hot, and extremely painful. When I became visibly distressed, his response was highly inappropriate--he touched my knee and told me he "loved me". I left in a state of absolute panic. I later followed up with my general dentist, who was alarmed that a second root canal had been performed on a tooth that was not part of the original referral and did not appear to require treatment. They immediately prescribed antibiotics to address the infection. After seeking a second opinion, I've now been told I need retreatment of the original tooth or possibly an extraction and implant--outcomes that could potentially have been avoided. This entire experience left me feeling taken advantage of, dismissed, and deeply uncomfortable. I would strongly caution others to seek a second opinion before proceeding with treatment and definitely think twice before choosing Ngoh as your endodontist. read more

How do I give ZERO STARS!!!! Today I was to have a permanent crown placed. It's been two weeks since I had a filling, fitted for a crown, and had a temporary crown placed. The dentist asked about my pain. I've actually had more pain since the filling was placed. The dentist sends me back to the endodontist Dr. Ngo for reevaluation. The same person I saw the first time. The assistant takes an XRAY and Dr. Ngo comes in and asks me what my problem with his office is. I tell him I don't appreciate the back and forth as my tooth is getting worse. He asks why I came back. Well I want my tooth fixed and he already has imaging. He excuses himself and comes back asking about my Google review. He tells me I can choose to go somewhere else just as he can choose not to see me, so he will not see me. WHAT A FRAUD. The original review MUST BE TRUE since he's so offended by it. Original Review: Feels pretty scam like. I was referred here from dentist Tiara Marshall. She stated I needed a root canal when she looked at my XRAY. So I went to the endodontist. Soon as I walked in, there this giant fish tank and the office is pretty lush. I already know if your doc sends you to a specialist, it will cost special money. So the endodontist does a scan called CBCT. It costs $260 up front and not covered by insurance. Also if I want a copy of this scan it still costs another $25. They continue to do other imaging. I asked why they couldn't get the imaging from the office that referred me? The assistant stated those records do not show up in our system. So all I'm hearing is $$ adding up. The dentist comes in and looks over the images and then examines my mouth. Guess what... I do not need a root canal. He recommends a filling and a crown. Great news I suppose. But I know I won't be excited about whatever else I have to pay when they actually run the insurance. I bet these dentists are all in the same friend group making unnecessary referrals. read more

Very efficient and professional. This was my 2nd and 3rd root canal in the last 4 years by far the smoothest and quickest procedure. Everyone in the office is polite and respectful at all times as well as the dental hygienist. I definitely recommend scheduling your procedures with them if possible! read more

Augusta Endodontic Center - Endodontists Near Me - Augusta, Georgia

Dr.Ngoh took me in fast because he knew I was in pain, but didn't rush explaining what was wrong with my tooth. The staff also helped with any questions. The office is well staffed and friendly and willing to help with great attitude. The office is clean, state of the art and very comfortable. And they love to spoil you! I have very high anxiety and the were able to help me through it. I had started having sinus issues and he was able to get me on the right meds also. He did his best to save my tooth and I am gratefully happy I went to see them! Cheryl read more

Excellent staff, very informative, Dr. Correa was very professional and too care not to damage any tissue. The smoothest dental appointment I've ever had. Thank you! read more

I was referred by the VA for 2 root canals. They scheduled me very quickly for both the exam and the procedures. Everyone was extremely nice. Everything was explained to me in detail. Dr. Ngoh was amazing. Everyone was. I could not have asked for a better experience. read more

Guys this place is AWESOME! Exceptionally clean and modern. Staff are warm, friendly and welcoming. Everything they do professionally exceeds keeping their patients safe during this pandemic. I work in the medical field, so I am a little more alert to things than others. If I could give this place and the staff 10 stars I would. My visit today made me realize that , YES EXCEPTIONAL CUSTOMER SERVICE CAN BE DONE !! Kudos to this place ! read more

Beware!!! Double check your insurance coverage information. I almost fell for them telling me they were in network with my extremely reputable usaa cigna dppo, which mind you covers a root canal at 80% up to $498, which was all fine and good until they told me it was still going to cost me $1200 out of pocket just for the root canal. They lie and price gouge! Beware!! read more

I was referred by my dentist and told that he is the best. Dr. Ngoh and his staff are absolutely amazing! I was worried about getting a root canal without a sedative, but he assured me that he could make me comfortable. He delivered!!!! Plus his staff was extremely nice. They called to check on me later that day and early the next week. Two weeks afterwards, I received a card from them in the mail with specifics about my family, thanking us for our business. I have to say that I have never experienced dental care like this. If you are in need of a root canal (God forbid, lol) please go see them, it will be worth it! read more

Dr Ngoh is the embodiment of the Christian life. He is a truly outstanding Endodontist and Man of God. I am grateful to know you and your staff. With God all things are possible !! Matthew 14:27. read more