I needed the the locks changed on a new home. There were a lot of keys floating around between…read morebrokers and family members. I called Desmond's and had a great experience. One of the two doors didn't have an exterior door lock, it was a lock you might have on a bathroom door. He did an excellent job working with the door frame and tightened the door knob up as well! Very friendly and hardworking, had me check the keys in both doors to make sure I was satisfied, even gave me a tip on a reputable local contractor (I'm new to the area). Really positive experience and I would highly recommend them!

Noticed this company had excellent reviews across-the-board (Google, Yelp, BBB). Called and asked…read moreabout getting a deadbolt replaced and new locks and keys on screen doors. Sent email with pictures. Owner called back immediately with price for deadbolt. Flat, reasonable rate! He had a cancellation and came out the next day! Very friendly, honest, and neat in his work. Customer service like this is hard to find these days. Good old fashioned customer service, honesty, fair prices!

BMT Lock and Key came out and did an amazing job re-keying throughout an older house with several…read moretypes/brands of locks. They were also able to get into a locked garage so we could re-key without having to replace the lock. Fantastic experience. Highly recommended.

I called Serv-U first. Because, that is all you see, unless you've lived in Agawam. They were not…read morehelpful, or courteous. I called Rackliffe, and they said that they could have a key made for a toolbox lock, without an existing key in the morning. I picked up the key with the lock in hand. I tried the key and it worked perfectly. I recommend calling Rackliffe first.

I had to make copies of some keys. The cost was $8.39 per copy, it took less than 5 minutes to make…read morethem, they worked when I tested them, and the store was neat and the staff friendly. Can't ask for much more, I'd go again next time I need something security related.

Outstanding customer service from the team at Giffords! Thanks to all…read more Matt was great and helped me with opening a lock on a gun case and getting extra keys at the lowest possible cost to me. You guys are top notch!!

Being in business anywhere (let alone downtown Springfield) for this long says something…read more Competency and customer service are 'key'. I recently bought a used hard case that had a lock but no keys. I wanted to be able to lock it so I went to Gifford's. They made two keys to fit it the same day I brought it in (in less than 4 hours technically.) It cost under $12. They offer a wide variety of services including mobile locksmith stuff. Their Lyman Street location has a wide variety products like safes and door handles and such. If it locks I'm sure they sell or work on it.

Perfect on-site service. Prompt, patient, professional, and proficient. Would call him anytime.read more

Excellent service. Good quality work. Local business. Prompt service and good attention to detail.read more

Can't say how happy I am with my newly functioning locks. Doug gave us expert advice on what to…read morekeep and what to replace-- totally respecting our budget. He came to our home to do an inspection and estimate and returned promptly to complete the job. Skip big box and make an appointment with Lock Stock and Barrel.

Had this company do some work for me at my house, the tech did a great job and arrived on time…read more after seeing the itemized work order broken down it showed very over inflated changes on the labor and parts. We all know that a company will have a mark up, but I felt this was extreme. I called them to question the double mark up the labor. was told that it was a fair price, that's how the business works and I saw something I wasn't supposed to see. And the company did nothing to satisfy my complaint. word of advice if you deal with this company, ask for a break down of the quote before hand, and do yourself a favor and get multiple quotes! I went with this company because I had good results with them when they were still Raynor, but seems since they were bought out, customer satisfaction isn't their top priority! I gave the company a chance to make it right before writing this review and never heard back from them.

I called to have 2 garage doors adjusted / repaired because they were not operating properly and…read morewere making lots of noise. Peter (owner) sent a tech out the same day and WOW, what great service! The problem was fixed and at a good price too! Thanks, Mitch

A cable on our garage door broke. We thought we might have had to replace the door. A friend…read moresuggested Overhead Door, so we called and spoke to Nick Zanetti. He came over the same day and repaired the door. He was very professional and friendly. I highly recommend him.

Dalessio installed our garage door many years ago. They did…read morean excellent job and our door still looks brand new and we've never had a problem with it. I highly recommend this company if you want a good door installed properly that will give you years and years of service. And they answer their phone, too!