Rackliffe helped me with installing some deadbolts in our old house a few years ago, and they just…read morehelped us with re-keying all the locks in our new house. The office staff was very friendly and professional when I called in, and they were able to assist me with an appointment the next day. Bryan called me early in the appointment window to confirm I was available, and he arrived shortly thereafter. He was friendly and professional, and he confirmed that he knew what I needed done. He completed the work quickly and made sure that all the keys worked in the new locks. I highly recommend Rackliffe for any locksmith needs from my two experiences with them.

I called Serv-U first. Because, that is all you see, unless you've lived in Agawam. They were not…read morehelpful, or courteous. I called Rackliffe, and they said that they could have a key made for a toolbox lock, without an existing key in the morning. I picked up the key with the lock in hand. I tried the key and it worked perfectly. I recommend calling Rackliffe first.

Outstanding customer service from the team at Giffords! Thanks to all…read more Matt was great and helped me with opening a lock on a gun case and getting extra keys at the lowest possible cost to me. You guys are top notch!!

Being in business anywhere (let alone downtown Springfield) for this long says something…read more Competency and customer service are 'key'. I recently bought a used hard case that had a lock but no keys. I wanted to be able to lock it so I went to Gifford's. They made two keys to fit it the same day I brought it in (in less than 4 hours technically.) It cost under $12. They offer a wide variety of services including mobile locksmith stuff. Their Lyman Street location has a wide variety products like safes and door handles and such. If it locks I'm sure they sell or work on it.

Absolutely a five-star experience. We were locked out due to a lock malfunction, after usual…read morebusiness hours. Locksmith arrived after a brief wait, assessed the situation, consulted on our options, and fixed the situation. All for a reasonable fee, and the locksmith was exceptionally pleasant to deal with too.

first time using a locksmith when I got locked out of my bedroom door. it was 5:30pm, and they…read morearrived within 30 minutes and had the door open in less than a minute. All said and done, fees were a little less than $100, but I'm satisfied with the response time and ability of the staff.

I needed to have all the doors on my house re-keyed or replaced. When I called I was able to make…read morean appointment the next day. The gentleman that came gave me the 20 min. notice that was promised. He was quick and knowledgeable and rekeyed all the locks so all three doors have the same key. And the price was more than reasonable. I cannot recommend Serv-U Locksmiths enough.

Horrible. After calling to make sure they're open and still making keys I drove there to hit a…read moremajor pothole pulling in there lot, just to be told they don't make keys unless you have an account with them. I recently opened up a bar down the street and me and my family I've been going there for years told me they were unwilling to make the account only unless they're installing a door commercially. Grey hair mid 40's lazy manager lost allot of business today.

Noticed this company had excellent reviews across-the-board (Google, Yelp, BBB). Called and asked…read moreabout getting a deadbolt replaced and new locks and keys on screen doors. Sent email with pictures. Owner called back immediately with price for deadbolt. Flat, reasonable rate! He had a cancellation and came out the next day! Very friendly, honest, and neat in his work. Customer service like this is hard to find these days. Good old fashioned customer service, honesty, fair prices!

BMT Lock and Key came out and did an amazing job re-keying throughout an older house with several…read moretypes/brands of locks. They were also able to get into a locked garage so we could re-key without having to replace the lock. Fantastic experience. Highly recommended.

5 star service from someone who is friendly, fast and reliable. Excellent value for the $. Highly…read morerecommend. Don't even waste your time and money having a handyman install locks for you. Get it done right the first time. Did I already highly recommend? Great guy and great service. Plus, had his wonderful pup as a co-worker waiting patiently in the car for him. A++

A few years ago, I bought a high security cylinder & ket set, with special blanks and controlled…read morekey duplication. Then I moved to CT, but kept the property in Brooklyn where it was used. And lost one of my two keys. Turns out that the manufacturer has moved on to other key designs, and finding a locksmith that carried the brand and had the older blanks available was not so easy. I left messages with a few places that were listed as authorized dealers on the manufacturer's website, including Rich's Keys & Locks. I got a pretty quick call back from Wes, a man who seems to both know and care about helping people out who get themselves into a variety of jams. Wes was not only helpful and considerate, but after determining that he didn't have the older blanks in stock either, ordered inventory from the manufacturer. I ended up with three new copies, but he ordered 10 blanks, which when I stopped to think about it is probably the minimum reorder quantity. But I had to guess about that, because he didn't offer an explanation as to why he had ordered the suspiciously round number of 10, nor did he ask for more than the usual per copy price to cover his extra cost for items he is not likely to run into demand for anytime soon, if ever. So I'm not sure he broke even on the transaction. The point being, he's a mensch, who approaches his work prioritizing solving people's problems with unspoken honor, over maximizing his own advantage in pursuit of profit above all else. Wherever I encounter that, I'm a customer for life because you can't buy integrity. It has to already be there.

Joe installed a custom built lockset in a custom built door and did a great job. He showed up on…read moretime and worked diligently and professionally. There was nothing cookie-cutter about this job as the door is a custom reconstruction in a 140 year old fire station and the lockset is also a custom job built by a blacksmith. The job understandably took a little longer than estimated and the total was reasonably and fairly adjusted for the extra time and work. Now the door functions better than before there was a lockset in it, so I could not be happier with Joe's work. I almost wish I had more doors that needed his excellent work!

I lost my 2nd key to my 2019 Honda Fit. I called Curry and was told it would cost me $257 +tax to…read morereplace it. I asked If I could buy my own key and them cut it and program it. I was told No! we only use our Honda key. I called Holyoke Lock Company and they said that I could get my own key and if it matched they would cut it and program it for me for $80. I bought a key on Amazon for $18 and today I went to Holyoke Lock and they cut and programmed it for $80. I would recommend them to everyone. The service was beyond great. Family run business and showed compassion to me over the stress I had gone through over losing this key. You know what Curry can do with their key! I have purchased 2 new vehicles from them and that will be the last time I do. Keep Holyoke Lock Company in your phone 413 539 9692 Thanks Brandon! Made my day. Sherry Pascale

Jessi came to me and created a new key for my missing auto key so now I have 2. Thank you so much!…read moreGreat and prompt service!

Successfully installed my electronic lock and rekeyed it to match the condo complex master key.read more