I would like to start by saying that my wife, my daughter and myself purchased a manufactured home from Mobile Homes on Main in April of 2022. Initially the transaction was great. But soon after my down payment of 20K was accepted I was told that I needed to put another 10K down in order for the financing to receive approval. Per their sales person Heather Whalen I needed to secure a general contractor from their approved contractors lost to place the manufactured home on a lot that I owned. Well I interviewed 7 general contractors and even had them visit my property site, but none them was willing to do the job. These actions motivated me to call and speak to my sales person, Heather Whalen to inform her of the results of my contractor search, but I was informed that she had left the company. I was put in touch with the GM John Soderberg and this is when my dream turned into a horrible nightmare. I apprised Mr. Soderberg of my dilemma and asked him for a refund of my deposit and he said that Mobile Homes on Main was in the business of selling and delivering manufactured homes. He then told me that I would lose my total deposit of $31,000.00 and that I should read the contract carefully. Well this response from him prompted me to seek legal advice. Upon review of the contract by my attorney, he advised me that if he had reviewed the contract prior to me signing it, he would have advised against signing it. My attorney also stated that per the contract I didn't have a leg to stand on legally because the contract did not have a clause to allow the buyer to get out of it for any reason. I must say at this point I felt like my family and I had been raped financially. No matter what I said to John he refused to budge on retuning us our full deposit. So I asked him to return one half of our deposit and he said that he would consider that, but would have to check with his corporate office because he said that as a GM he could only recommend this proposal. Fast forward 6 weeks to January 2023 I began calling the escrow company and the corporate office to confirm if John had submitted our proposal for approval and they informed me that he had not submitted it yet. So some two weeks later I received a call from the regional manager of Mobile Homes on Main or their parent company, Kris Durham. Kris was the complete opposite of John Soderberg, he was kind, considerate and apologized for how we had been treated. Kris said that he would do his best to have our deposit returned to us. Well Kris was a man of his word and he delivered to us almost all of our deposit minus $5000.00 Great Job and thank you Kris. Now let's talk about the rest of our deposit. We did everything humanly possible to make this transaction a success. This transaction failed because of Mobile Homes on Main and their lack of professionalism in vetting their "approved contractors." Therefore as an act of excellent customer service we request the return of the remaining Portion of our initial deposit. For anyone who wants to hear the rest of the story please contact me CJ at 480-233-8485or ejackson@rightchoiceaz.com
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