Actually, I find them to be quite helpful. New to mobile home use and repair, I have mechanic background but use and maintenance of a travel trailer is a whole new world. Take the simple use and maintenance of hot and cold water. I didn't learn anything about that in Car and Driver or Hot Rod magazine. They weren't concerned about teaching me about it as a 19 year old Marine auto mechanic either. Their parts and service department, however, is a short drive from my lakeside park and they have been patient and generous in sharing detailed instructions and years of experience to a new camping trailer recruit. Want royal treatment as a newcomer to the RV world? Call someone to come and wait on you hand and foot - that's what it will cost you. Want bottom line, experienced advice and the parts and equipment to do it your self? Report in here and let the drill instructors in the parts department explain it to you and sell proven parts and supplies needed to maintain your home on wheels. Priceless, even if they're not singing, dancing and smiling as they help you as a new recruit. read more