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    Ashley Store

    1.8 (24 reviews)
    Closed 10:00 am - 7:00 pm

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    Heck of a store. Small but mighty. Can get anything the big stores can. Great staff. Kindest store in the area. And reasonable time frame on products. Can't wait to get my new sectional.

    Review

    We ordered furniture in November 2019 to be delivered to our new home in Florida on December 26. On December 24, I called the store to make sure it was still coming and they informed us one of the pieces was on back order and wouldn't be here until Saturday the 28th. They also told us part of the reason we didn't get our furniture on the 26th was because we didn't confirm a text message they sent. We have proof on the text message that we confirmed and they responded back that we could not change our delivery date because we confirmed. We should've told them they couldn't change the delivery date after all this. After hours on the phone with them, they agreed to deliver on Friday the 27th. They called us to tell us they could not locate where we live and we would have to meet them at 8 o'clock at night. At 7 o'clock at night they called us and we went out to meet them. They told us we took too long (8 minutes) and they had to leave. They also told us they were in the vicinity and could drop the furniture off but not assemble it. We would not agree to this. They said they would deliver the next day and then a customer service representative called and said they couldn't deliver until Sunday because one of the pieces was not there. On Sunday they called us first thing in the morning and said the truck broke down and we would not get a delivery until Monday morning. Again, after several hours on the phone with customer service, they proceeded to tell us that now our delivery would not come until Tuesday. The day before we go back to New York. This is after sleeping on an air mattress with company all week. But they didn't seem to care. It was just excuse after excuse. That's where we stand now. I am very hesitant that the furniture will even come. Customer service keeps giving us different excuses about everything. No one has been able to give us a satisfactory answer about anything. So unreliable. Sent from my iPhone

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    3 months ago

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    6 months ago

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    11 months ago

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    6 months ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

    Good service, great selection, good value. Enjoyed working with Ruby. We visited 5 or 6 showrooms and ended up back at Ashley.

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    2 years ago

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    4 years ago

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    5 years ago

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    Alexis S.

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    3 years ago

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    4 years ago

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    4 years ago

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    Alexis S.

    So glad you enjoyed your experience! Thanks for stopping by

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    3 years ago

    Just ordered a recliner. Very friendly store in Inverness. This rating is for the purchase process. Pretty painless, no pressure.

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    6 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    Alexis S.

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    7 years ago

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    7 years ago

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    6 years ago

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