I dropped my Galaxy S7 Edge and cracked the glass, so I came here on a Saturday to get my phone fixed because I had no more claims available with the insurance. They charged $340 to fix it (which is less than buying out what I owed on it, and also less than what I was getting quoted at other phone repair stores, because this glass and screen is very fragile). Also, they were able to fix the phone there and then, whereas other stores had to order the glass/screen because they didn't have it in stock. After leaving with my glass fixed and screen working, I went home and about 3 hours later, my screen was fully black, no picture at all, but I could still receive calls and texts. I messaged him on Yelp and they agreed to come in on Sunday (their day off) to fix the issue. They showed me that there was a scratch on the top of the phone that wasn't there when they fixed the phone the day before (which cannot be confirmed because they didn't tell me they inspect the phones before and after fixing) and that there was a hairline crack in the LED screen, implying that I must've dropped or damaged the phone. I explained that I did not drop the phone again at all, and that the phone was placed on my counter and was working fine. I left it alone for 3 hours and when I got back to it, the screen was black. The owner stated that he didn't technically believe me, but he agreed to replace the screen for free (which I appreciated because it was very expensive).
Again 3 hours later, the screen went to black. I was very upset and frustrated at this point, and went back on Monday to show them the problem was not and was NEVER me. They didn't want to risk opening the phone up again because the screen and glass on the phone is so delicate (nor did they have another screen to replace it with) so since the phone was an insurance replacement received within a year, they told me to call insurance to say that their replacement is malfunctioning and then insurance would send me a new phone.
I cannot give them a 5 star rating because the screen did not work twice and they implied that I had something to do with it the first time. However, since they came in the store on a day that it was normally closed to look at the phone, and they replaced it for free without charging me a second time, there was an attempt made to rectify the situation, so I gave 2 stars. read more
