Zada is wonderful at best buy in tuscaloosa al. She took so much time with me and was very patient…read moreand kind. I am slowly learning how to use my n e w phone.

DO NOT COME HERE. My phone stopped charging this morning, so I went to Geek Squad to get it fixed…read more They assumed it was a battery issue, so before they fixed my phone, they charged me 100$ for a new battery. I came back once they said my phone was fixed, and they told me it was a board issue, not a battery issue. However, they still put the new battery in my phone even though I did not need it. When I asked not to pay for it because I did not need the new battery, they started to get mad and irritated. I decided to get a new phone because of this board issue, but they would not give me back my phone unless I bought a new board or a new phone. They 100% tried to scam me. Finally, I got them to agree to take off the price of the battery from the new phone that I am buying, but they also did not give me my phone back for the 7-10 days it takes for a new phone to come in. This was probably the worst experience I have ever had at a store, and I have never been openly tried to be scammed by the workers. They knew they had power because I needed a new phone, and they tried to take advantage of me. DO NOT COME HERE.

I like phone repair shop fast and price good.I put 4* because he not call me back when my phone is…read moreready

From the owner: We repair phones and tablets, sell high-quality accessories, and buy, sell & trade all kinds of…read morephones. Fast service, fair prices — your one-stop tech shop!

What could improve is more than 2 people working and people who actually care about their job…read moreinstead of letting people wait to get assistance than looking at their phone.

I wish I could give them less. I went into on a Saturday everyone was so nice I paid over 200.00 to…read moreopen four line. And was told we have 2.weeks to change our minds about the service. But before I left they pressured me to write a good review Since the young girl was nice at the time I did. I went to another store and I couldn't make any calls so I went back to trouble the next we'll the nice people that was there the day before was gone the manager Tiffany was very nasty and we was told well you won't get in service in that store in certain areas. I wish I would have known this prior because I would have NEVER switched my service because now when I go into certain stores there is no service. This information should be told to customers on top of that I received a bill two days later for another 268.00. When we called the male that answered the phone saying you have to 611 we don't you and hung up the phone. So please disregard the last review I made and run from tmoble in Nortport store number 5497. And stay with your carrier you will regret the switch.

Be prepared to be lowballed if you plan on selling anything here. If you want a fair price for your…read moreproduct steer clear.

Excellent service! My phone screen was shattered and they fixed the screen in 30 minutes. Phone…read moreworks like its brand new. 10/10 highly recommend!

I had a screen replaced on a 12 pro maxx. It didn't take long at all, they even ordered the…read moreupgraded screen for me and it was installed a few days later!

Such a good experience! Came in with battery not working explained everything and how to fix it in…read morethe quickest way! The girl helping me was super helpful (didn't get her name, but was wearing glasses). Recommend!

God awful. No staff that will assist you. They tell you to wait while several staff people walk…read morearound and do nothing. You call the 611 number and it's puts you on hold for a ridiculous amount of time. I have seven devices and still get treated like crap. Looked on line thinking I would try again today. Says online they open at nine. Get there and the sign on the door says ten. Leave and come back at 9:30 to beat the crowd and they have opened the doors and people are in the store. Once again told wait time twenty minutes. I sit and by a miracle someone comes right over to assist me. They start to help me and want to see my drivers license which I have forgotten at home in my other pants. Manger says sorry can't help you without the license. Tell her I have had enough shit for one week. I try the 611 number again and they are happy to help me without a license. So much bullshit! After speaking with the guy from India for thirty minutes I ask him to send me the new plan to my email to review and he won't send it. Just awful service and they don't even care.

Called the ahead, drove directly there. 10 minutes later the store is locked at 1:45 in the…read moreafternoon, no one answers the phone. I do not understand how they could possibly run a business this way. I do not know if there's an area manager, but they need to do a much better job.

From the owner: AT&T, serving over 81 million wireless customersread more

They act like they can't do returns and lie to your face about it wasted my time and drive to the…read morehoover store just to have them tell me any store can do returns I never do reviews but this has happened 2 times already.

From the owner: Visit the T-Mobile store in Tuscaloosa and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3615 McFarland Blvd E Ste 104 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Fast reliable service and everyone is always very kind and welcoming. They actually finished my…read moreMacBook repaired sooner than expected. Thanks for a speedy repair!

I had an appointment for a screen repair. The apple website says same day. The girl who check me in…read moreat my appointment time didn't know what the heck she was doing. They said it would take two days to fix my phone and the technician wasn't there that day. Attendant didn't even know how to find the serial number on my phone. Wouldn't that be basic knowledge for an Apple worker?? I doubt I'll go back. I'll go to Bham to the Apple store.

My experience started on March 11th when I came to this store to add my spouse to my phone plan…read more The reason for choosing this store (we live about 1.5hrs away) was because of a specific phone they had in stock. Over the 2.5hrs we were there Sheikaina happened to ask if I owned a business, and that they offered a business plan and it came with incentives/credits that would actually save me some money per month, so of course we set it up. We went through all the steps to transfer it and got the email it was completed so we were done, no complaints about her what so ever she was very polite and helpful. Over a month later on April 27th is when everything escalated, I had to make an insurance claim on my spouses phone and to my surprise it didnt show up on my ATT mobile app, trying to log in with her phone number it was asking for a pin that i didnt have so I went to the local store here to figure out what was going on. Apparently when my phone was supposed to be transferred to the new business plan it was setup to assume the billing responsibility for my consumer account (with my number on it) versus the business account (that was created with my spouses number on it), so on March 11th I left with "2" phone plans. The local store transferred my phone number to the "new" account and after leaving and returning to verify it had actually transferred began the process of trying to get credited back what i had paid for both plans. The totals of what ive paid so far is: Consumer plan, March 16th $131.48, Consumer plan, April 16th $131.48 and Business plan, April 17th $151.95. My quote for both phones, plan and insurance is a total of $163.74. Hoping that calling the store where this all began would help after being bounced back and forth between CSR's, i called and spoke with an ASM named Kevin, who was very polite and recommend calling the customer service loyalty department. I did, and after 1.5hrs of being on the phone with a very helpful man, and we spoke to another woman on conference call. The man informed me he could get me a $40.39 credit (which did not seem like enough) and the woman was finishing things on my plan when they both informed me that i had lost my trade in credit for my phone because it had been transferred to a different plan. After that phone call I called Kevin back because in store on March 11th i was informed that I would not lose my trade in credit. Unable to do anything over the phone he made an appointment for me the next day. I made the drive back to the store and spoke with Josh, another ASM, about calculating totals for what my credit back should actually be as well as him verifying that my trade in credit will either transfer, be input manually, or be a lump sum credit paid out. We also spoke about the possibility of compensation for the time that I spent between stores, driving back and forth and talking to customer service. He mentioned it would be the next week before anything comes of it because they have to sit down and figure it out. I received a voicemail from Josh on May 3rd, stating that they had come up with an additional $25.63 credit, with no mention of the other things we had talked about. I called back and left a voicemail but never heard anything back. On May 5th l received a customer service summary with $108.63 worth of partial month charges from my consumer plan. These charges are for the month of May apparently (for a closed account), because it was "transferred" the day the billing cycle ended (April 27th), and they are paid in advance. Spoke to Kevin again on May 5th and received a phone call from Josh on May 6th, who said from what he was told the trade in credits "should" transfer, the store doesnt have the resources to offer any compensation, and that the partial month charges just have to be paid and if i ever canceled my account then they will be credited back. Cancelling my service very well may come sooner than later, with that charge ill have paid a total of $131.65 more than i should have, and that is after the credits have been applied.

As an organization I think they need to truly work on customer service. They do not get it at any…read morelevel. The store is trying to operate with only one person coming in at a time, but as a college student trying to buy a phone and the parent trying to pay for it, they may be adult sit in the car and God knows what my kid got. I think they do a much better job of trying to work with families. If they're very concerned with coronavirus, they should all get the vaccine.