Well this is a follow up reivew from my trip to the Mobile Care shop in Chinook Mall on March 24, 2022. The third party battery they replaced for me is faulty under 9 months' time. so today on Xmas Eve I went back to ask for a new battery.
To my surprise the tech does not even know how long their warranty period is. He needed me to show him where on their own website prints loud and clear the warranty information, and was in total shock when I showed him from their company's website under quote both battery and screen are 1 year warranty. Few moments of silence later he asked me for the phone because without diagnosing the battery he said, he could not decide if warranty is valid. I asked why this is necessary.
He said: your battery could be damaged.
I asked: how is this possible?
He said: you could have dropped your phone and battery could be damaged.
I asked: are you sure this is how to damage a battery?
He said: well I will need to see your battery
Needless to say I never returned. I do not want them to touch my phone ever again.
Mobile Klinik on the second floor in the same mall however is another story. They not just tested my screen as well as my battery, they also tested the connection from the battery to the screen. They even checked the motherboard. The issue IS, no surprise, the battery. I paid for a certified apple battery with Mobile Klinik instead. I asked if they recognise the battery Mobile Care had replaced. The answer is they source from the same place for third party battery, however Mobile Klinik used premier grade and they don't recognise the one had faulted.
There are so many mobile phone services out there nowadays, do your homework before giving your phone away to a tech. Make sure the tech is honest, certified and the repair procedure is transparent.
Merry Christmas! read more