I've gone through many windshield services over the years, thus far, Orange windshield has been the…read morebest. Especially for their lifetime warranty.
I got a new car for school, & about a week into making the 45 minute drive to Pomona, on 57N filled with huge commercial trucks, inevitably I got a ding on my windshield from presumably a flying rock. Within a day or two, the ding grew into two large, full blown cracks, starting at the top of my windshield & spanning across about half of it. Meaning I needed an entire new windshield.
My insurance deductible was $250 so I called to change it, but the damage was already done, couldn't claim my windshield was damaged the day after I changed my deductible. So, I started calling windshield companies looking for quotes, & the best price I got was here - $480 for the cost of the windshield & labor, total out the door with recalibration & tax was $560. Why pay $560 when I could pay $250 thru insurance? Their warranty.
The lifetime warranty that they offer is what really sold me. With the drive I was making, I expected a lot more windshield issues. When I called for a quote, I spoke to Josh, the owner. I told him the quotes I'd gotten from other companies & he said "let's see if we can't save you some money", & offered me a price much better than the ones I'd been getting. He mentioned their warranty, which I blew off, since I've heard this before with other companies. The last company I used promised a lifetime warranty, but when pressed for details they said it was only a free replacement if the windshield if there was some error on their part installing the windshield - if you had another thing fly at your windshield that caused a ding or crack, that wasn't covered.
Josh's warranty was the exact opposite. If you have your windshield replaced with Orange, & experience another crack, ding, or issue with your windshield due to flying debris, a meteor falling out of the sky, an angry ex taking a baseball bat to your car, whatever, Orange takes your broken windshield, sends it back to the manufacturer, & gets a new windshield to put in your vehicle. The manufacturer pays for these broken windshields, offsetting the cost of Orange needing to buy a new one, meaning you as the customer don't end up paying for a new windshield - just pay for labor & recalibration.
This sounded way too good to be true, & I didn't believe him, which I emphatically expressed. He gave me a bunch of hilarious, colorful examples that would be covered - if my favorite presidential candidate shot a missile into my windshield; if God took a hammer to my windshield....it would all be covered. We hung up. Told my parents, who also didn't believe it. So then I called back asking what the catch was, explaining to him the other "lifetime warranty" terms I've heard, & how limited they were compared to his warranty. He said he'd never heard of warranties like those, & explained his as like "going to Costco, buying a new TV, getting mad at it & throwing it on the curb. Then taking it back & getting a new one". Josh was full of colorful examples to illustrate the depth of his warranty, & I was sold.
I sent him my VIN, pics of the crack, & other info over text. He responded extremely quickly & provided his personal cell number to reach him for any questions or concerns. A mobile repair technician came to my house within the next couple days & replaced my windshield, & recalibrated my cameras/sensors too, which other places told me couldn't be done unless I brought it to their shop.
I've yet to have my windshield damaged again, but if it does I'll be calling Josh back, and will update my review to see how the warranty turns out. But the human element here is so great - when my parent's windshield broke I immediately told them to call Orange Windshield.
If you have a glass problem, service, convenience, & price is stellar at Orange Windshield!
