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Monroe, NC

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Mobile auto service

5.0 (2 reviews)
Closed • 8:00 am - 5:30 pm

Services - Mobile auto service

Auto body restoration

Bumper repair

Collision repair

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Caliber Collision

Caliber Collision

(7 reviews)

What an amazing experience working with Caliber Collision - Monroe Highway 74. From the moment…read moreJessica took my phone call, to working with Colby for a side mirror replacement. He was very friendly, knowledgeable and helpful in offering us options that were affordable. I would high recommend this location especially in working with Colby.

The 1st time I picked up my car I heard a loud noise in the back & was told it was probably just…read morebecause it as a new tire. The car was new when I was hit. Only 11 days old with 516 miles on it. All the tires were new. They replaced the bearings & that noise went away. The 2nd time I picked up my car the tire pressure light came on right away & I was told by the manager that he wasn't sure this was accident related at this point. Again, the car is new. They replaced the part they previously put on & it has not come on again. The 3rd time I picked up my car I told them it was shaking at 65 MPH & had a slight drift to the right & was hearing a loud "growl-y" noise coming from the center of the vehicle. I was told by the adjuster that the alignment was showing all good when they test drove it and that all cars make noises when you drive them. I took it to Honda & they found the car to be out of alignment, and it has a damaged exhaust pipe heat shield that is probably hitting the exhaust pipe. 3 times I was given dismissive answers & each time I was correct that something still was not right. They no longer wanted to deal with the car. They wanted to close it out so they could get paid and it made no difference that the job was incomplete or that my car was still not in good condition. I would never recommend Caliber Collison to anyone. Their tag line is "Restoring the Rhythm of your life". they should change this because they did not come near to doing this. They have caused multiple return trips, repeated car rentals, many times having to take off work early or come in late for drop offs or pick-ups. And now half of a Saturday spent taking it another mechanic to find out what was still wrong. I have to again wait for insurance to approve the additional repairs and then spend more time getting more work done after the collision place had it for over 2 months.

Mobile auto service - bodyshops - Updated October 2026

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