I have lived in Laguna Niguel since 1988 and have used this car wash well over 100 times…read more Today it took 20 minutes just to get out of my car even though there were no cars in front of me. The Attendant needs instruction to not pass up customers in one lane and only to provide service to the other two lanes.

Used to be one of my favorite spots for a quick drink until things started to happen. One of there…read moremost friendliest cashiers was fired and replaced with a rude one instead. I parked my car in the lot of the gas station at lease like 8 spots away from it and the manager came up to me at my job nearby and yelled at all of us because my car was parked there. There are no signs telling people that parking is for the store only or there's a certain time frame to park there. I've been parking there for about 2 months until this happened. Funny thing is that she always went to out UPS store and asked for discounts but when we wanted a small discount on energy drinks she would never give them. That's why I'll never go to this gas station ever again. I recommend going to the one 2 blocks down.

It was closed (meaning all the gas pumps) last week and today. I have no clue what's going on and…read moream frustrated that I drive here and have to drive to the other Shell on Aliso Creek. The one on Crown Valley is overpriced and the one near the Aliso Viejo library is more expensive too. Only this location and the Aliso Creek one near the school have good prices.

The cashier is so nice I love this gas station because of him. Drinking weird tea in the car wash…read moreon a Sunday afternoon

These guys are great. I've been here 3 times and they are fast and courteous. Daniel does a…read moreterrific job.

Really great and friendly service from the service manager. I forgot to catch his name but he…read morereally provided customer service beyond my expectations. It was really refreshing.

Absolutely ridiculous. I paid $3 for the vacuum machine and it shut off after just ONE minute…read more Total scam. When I asked the gas station manager, they just shrugged and said, "Call the vacuum company." So basically, they take your money, give you 60 seconds of weak suction, and walk away with no responsibility. This is pure fraud and these machines should not be on public property. Stay away -- they're robbing people one dollar at a time.

I'm over their car wash stance of not taking care of the customers when the machine stops or…read moredoesn't accept the app. Today it took the app, went to desk where person basically said call app place. Now they could have and SHOULD have just provided a code. They KNOW the machines is an issue but they don't stand by it or train their employees to do what's right. It's happened 3 times w/us. Pass on giving them gas business anymore too. Forget it! Moving to another station for regular service, fuel, and washes.

some of the worst customer service. staff is very rude. machines is always broken. spend your money…read moreelse where, genuinely. protect your peace

Go to another gas station or car wash do not give this station any business. I've been a life long…read morecustomer of this gas station and car wash. I bought a car wash voucher and proceeded to get a car wash but the car wash was broken at the time of purchase. I walked back in and asked for my money back. The cashier said she could not give me a refund and to come back at a later date when the wash was working. I came back 2 weeks and five days later to get a wash. I filled up with $80 in gas and walked in the store to redeem the voucher. The manager refused to redeem the car wash voucher because it had expired 5 days ago. I asked for my money to be refunded and he refused he said I lost my money. Then he told me to get out of his gas station. So what for life long customer loyalty. Its not the money its the principle I paid for a service, the service was never provided. I was given a verbal contract that I could come back with the voucher in hand and I would be able to redeem it for its face value (one car wash). Buyer beware avoid this gas station.

Not only the lowest fuel prices, but convenient. I've lived…read moredown the street for ever, I fill up here 2-3 times a week, never had a credit card issue. Pumps have always worked, never a problem. Yelpers are nothing but whining Obama types, lol.

The service here is terrible. The gas pumps are extremely slow, there's no assistance, and most of…read morethe time, the pumps don't even work. I've had constant issues with this place, and today is the last time I'll be getting gas here.

I had a big spill in my back seat yesterday so I came to Laguna Niguel Carwash for the first time!…read moreI asked for just an upholstery wash since I had some food spill in the back seat while I was transporting food for work. I was quickly greeted and they quoted me a custom, fair price for just washing the back seats. The girl inside at the register is very sweet and knowledgeable. As I was waiting for my car to finish up, a kind man, I believe a manager/ lead was curious why I opted out of a complete exterior & interior wash. When I explained that I opted out of an exterior wash because I was expensing my wash with my work, he then offered to run my car through the wash quickly at no additional charge so that I could leave having the full experience. I am blown away at their willingness to go the extra mile! They are fair with a smile and everyone is working SO hard here!! Thank you for such a pleasant start to my day, rejuvenating my car and running business with integrity and grit! I live right down the street so count me in as your new regular! Awesome place!

This is my go to spot for a car wash. This place is family owned & offers a full service car wash…read morewith detailed center. They offer hand wash from basic washes to professional detailing, for example, ceramic coating (which I have my car done at least once a year) interior shampooing & even headlight restoration. All custom options of wash are decent cost for the outcome of service. The patio waiting seating area is lovely and I recommend early morning weekday visits to avoid crowds & long wait times.

Very clean, and staff is really friendly!!! I started to come to Chevron instead of 7-11, way…read morebetter vibe overall.

Really nice station and useful location but there are a few minor issues…read more Maneuvering your car around the grounds is sketchy. Definitely not enough room. I had to go inside to use my credit card. To me, this is a fail. There are a number of things to like. Just needs a few corrections.

It's a gas station with a repair facility and 24 hour gasoline…read more Prices are about 10-20 cents a gallon more than I pay for Chevron at my local Los Angeles Chevron but this is a safer nicer area to pump gas. It feels good and relaxing to pump here. Today the cheapest regular was $5.00 a gallon. Was speaking to a woman who used to come here and now pumps her new BMW at Costco. She says it's about 40 to 50 cents less at Costco and her dad told her Costco is okay for gas. Maybe I will switch to Costco? That sounds like big savings. Is Costco safe gasoline?

So I'm not gonna lie, I was pretty skeptical about trying this place because of the horrible…read morereviews but I went anyway, and man I was blown away by the experience. I spoke to Steve, the owner and he was so kind and approachable. Jack Nicholson.. I mean Joe, was absolutely amazing and tentative. They quoted me a number and when I picked up my vehicle it was even lower than quoted so win win for me. Anyways, I'd definitely return to this place... Thanks again, guys!