The guy was recommended to me by a neighbors cause I had an ABS issue with my car. I called them up…read moreto see if they have a recommendation for a tow truck no answer. I live down the street so I walked up. The guy at the front desk moved beyond slow and couldn't even recommend anyone locally for a tow truck. He didn't even know what a tow truck was and he seemed lost. I know, Night Shift guys pumping gas may not know who to recommend. I got a tow after hitting google and had the car dropped off. Spoke to the owner the following day at 7. Explain the situation with my car with the ABS lights. He told me he'll look at it at some point during the day. That I just gotta give him time cause he's jammed up and to call in the afternoon to see if they had a chance to check it out. I called at 1 o'clock and a lady answer the phone told me they were just about to put the car into the bay to work on and call back in about an hour. I call back in an hour. The owner picks up and start screaming at me like a lunatic. I've never been spoken to such a way in all my years working customer service and dealing with the public; he was screaming at me so much my boss could hear him over the phone and we were looking at each other horrified. Like I told him I understand you jammed up I was just told by the young lady you were bringing into the bay in an hour ago and call and see if you figure out what the issue was. I can't get off the phone. He would not let me get off the phone screaming at me for over a five minutes and how they still did it look at the issue on the car yet. I called him back later in the day as I'm about to leave work at 4 and I told him I just need to know if you have an idea what the issue is and if I have to make arrangements for the following day for a ride; and again screaming at me like a wild lunatic to only call me a half an hour later and they fixed the car quoted me 300 when I got there it went up to 500 and change. And again he kept yelling at me that I wasn't giving them time and how dare I call. I refuse to do business with them again and I do not recommend them to anyone there is no reason to speak to a human being that way to carry on like a psychopath and as it is, I gotta take the car now to another mechanic this morning cause the brakes aren't working after what they did. Very poor customer service attitude, and I am incredibly angry and disappointed in the way I was treated and spoken to and that the amount of money I spent I gotta still take my car to another Mechanic. If I could get this place a negative star I absolutely would. I would never do business with him again. I won't even get gas with them again. I've never dealt with such horrible customer service.

The team at T & S has been the most capable and honest I've worked with. They have gone above and…read morebeyond to make sure I was informed every step of the way with repairs and costs, which have always been fair. I just had all my suspension struts changed, not a small job. Could have been a 7 hour job. Steve got me right in and the job was done in less time with a fair price. Everyone is like a old friend. Love this service center and will always be back.

Quick, friendly and reliable. I only brought my car here for an inspection, but they were prepared…read morefor my arrival and Andy had my car ready earlier than promised. Can't ask for much more than that!

Have been taking all our vehicles to Norbel for 30 years. They are always thorough and honest. If…read morethey can't fix things, that are dealer only items, they will let you know right away. Great people who do great work.

Have been going here for routine car care for over 10 years. Oil changes, alignments, tires,…read morebrakes, etc... always fast, always honest. Literally save hundreds vs getting simple service at the dealer.

Took my car here for an inspection last year and was passed without incident. Went again this year…read moreand was told that I needed $800 of work, primarily to replace the front passenger side ball joint along with a few other repairs. I had received a similar estimate from another location where I had taken my car for an oil change a few weeks earlier. I got the work done, and within days, the car began pulling hard to the right, so much so that I needed to drive with the wheel at a 45 degree angle to the left just to keep the car driving straight. In a matter of days, the tread on the tire where I had the ball joint replaced was completely gone where it felt like driving on glass. As it turns out, they didn't not provide an alignment after installing the new ball joint which caused the problem (that I was quoted on and told was necessary with a new ball joint by the second location in their estimate only 10 days earlier). I brought the car back to the shop with bill in hand that indicates their work is guaranteed for 90 days. Their mechanic looks at the car, renders it undrivable and tells me that it will be another $2000+ to repair the damage. I asked how this was possible since they literally just passed me for an inspection and inquired about the guarantee, but was told the damage is completely unrelated to the work that was done at the time of inspection and that I would have to pay full price. So I am supposed to believe that after $800 worth of repairs to the front passenger side tire/ball joint, that completely coincidentally I've incurred another two grand in damages that are entirely unrelated to what was allegedly "fixed" only days earlier which has left my car undrivable? What a bunch of con artists. I'm currently looking into taking them to small claims court. Avoid at all costs unless you want to be scammed.

Been coming here for several years…read more Love their service..between just a simple oil change to tire changes. And heat change, light change, Wheel rotator ( dunno the term, but u get the idea), belt change, towing my car. And many more services. I love how honest they are too. One night while i was driving home from work i realized the light inside my car was dark. I wasn't able to see my speedometer. And it was pretty scary bc just my luck i got lost driving and wasn't able to see how fast/slow i was driving on the highway. Thankfully i made it home. Took my car in the next day, explained the situation and Tom was able to fix it w.o charging me a penny bc it was some switch that was accidentally switched. Now you see, i bet if it was any other mechanic shop they would keep your car, have you wait and then later on charge you for a couple of hours for their man hours. (I know this from experience) i took my car in to pep boys one time in Queens they kept my car overnight. And lets just say the next morning i wasnt a happy camper! They also send friendly reminders of when your next oil change is almost due. Spectacular service. Def recommend! Thank you guys.

I got a flat on the highway, and pulled off to the first station. The employees squeezed me in to…read morehelp me fix my flat, despite having a full day of cars to service. I was a bit panicked, and they were so kind! They fixed my tire instead of putting on the donut. Couldn't recommend them more.

$110 cash for an oil change that took 1 hour and 30 minutes. If I were to pay by card it would have…read morebeen $124 so I opted for cash. Today was my first time going here and it was busy, but they were great.. I called ahead to see how long it would take for an oil change and they said about an hour. I dropped off the car and called about an hour and 30 min later just to check up on the car and they said it was ready, I could come pick it up. Great service! I will be back

I scheduled an inspection, as well as a preventive maintenance fluid exchange and service for my…read morepower steering, brakes and differential. I wrote a detailed work order/plan, including a request for photos of the differential magnet, pan and gears for present condition reference (and this was done without any issue). The jobs were completed neatly, within estimated times (based on book times which I had read prior to bringing my 2013 GMC Savana van in). The price was well within normal expectations, both for the time and for the local area. I confirmed the work afterwards by examining the brake and power steering fluids, noting the work area under my hood clean and neat around the fluid storage sections. I also noted that, without asking, they filled my windshield washer fluid. Nice touch. :) I was promptly called when the job was finished and found my van doors locked when arriving, believe it or not something that too many stations fail to do. I was pleased with the work and feel lucky to have such a professional service station so close to my home.

I came to them having a problem with NY state inspection . I was using Pep Boys for 17 years . Pep…read moreBoys tried to up sell me a cat converter and engine as the cat failed emissions but passed. safety .The car runs good . Chris did the emissions test and passed . Very graceful / not going back to Pep Boys .

When I searched on Yelp for "uhaul rental", I noticed that they were literally only 5 minutes away…read morefrom me and had a perfect rating. While they only had 2 reviews, they were both very specific, detailed and confidence-inspiring. Now I'm not sure if I actually met Chris but I gotta say that renting a Uhaul from Chris' Service Center was a 5 star experience all across the board! Uhaul renting is usually somewhat of a painful process and these guys made it as seamless, efficient and easy as possible. Also dare I say, pleasant! The guys behind the counter were direct, honest and polite. I rented it for two days and even though I got stuck in traffic on the way back and arrived 20 minutes past my return-time, the didn't charge me any overtime fees! Also, since they also double as a gas station, I was able to fill up the truck while they checked me out! They've definitely earned my repeat business so the next time I need to rent a truck, get gas for my car, or get my car worked on, I now know exactly where to go.

The best auto repair shop by far. John is fantastic at explaining what is wrong with your car and…read morethe best way to fix it. I've been a customer for over thirty years and have always been satisfied. Honest and reliable service .

The best! John is a great mechanic and an honest man with…read moretrue integrity. He always goes out of his way to help and accommodate his customers. My family has used Hawthorne for decades and have always been pleased with their high quality, reasonably priced service. Can't say enough good things about John and his team! Highly recommend!

If I could give negative 5 stars I would. I called them to check out an issue with my car Carlos…read moretold me to bring it in when he looked at my car he said it's a simple fix I'll place an order and GUARANTEES me it'll be ready and finished by Monday afternoon and I could leave my car over night from Sunday to Monday, when Monday arrives I called letting them know I'm on my way and the owner responds with " we don't have your car here I've checked and there is no make and model on the premises" when I arrived I went straight to were I left my car and it was where I left it but now it was surrounded my many other cars it is unprofessional not being able to communicate with employer to employee and not taking accountability of "losing" a car

The business has changed hands sort of.. Pete has retired! He sold his part of the business to one…read moreof his mechanics . And the guys are doing a wonderful job!!