While I know that this is a gas station first and foremost and I guess I can't expect five star service, I also don't expect to be spoken down to when I tell the attendant that a pump is not working properly.
I put my credit card in, and card is accepted. I try to pump gas then everything freezes. I go in and tell the attendant that the pump is not working. They tell me to put the card back in.
Well the machine won't take the card. I tell the attendant, who tells me my card was declined.
Me: I'm telling you something is wrong with the pump. It froze and nothing is happening.
Attendant- no it's your card.
Me: No, there is nothing wrong with the card. It worked fine before. There is something wrong with this pump.
Attendant: No, it's your card. It was declined.
Me: Yes, it says declined but the issue is with this pump. Not with my card.
Attendant: No, it's your card. It was declined.
Me: I have a baby who I took out of the car for this. I don't have time for this!
After this fruitless exchange, I left. Luckily with no money lost. I went to another gas station. Well wouldn't you know- my card that was NOT the issue I'll just say that!
Poor customer service here, very unhelpful. Perhaps you should take the time to listen to your customers, try and rectify a situation when they tell you something is wrong instead of arguing or speaking down to them.
Even if their gas were the cheapest in a 1,000 mile radius I wouldn't return. read more