It's always busy here, but the whole place is clean and everybody is nice. It's always a pleasant…read moreexperience shopping here. Sometimes a little too nice because it's easy to spend a few hundred bucks in one trip. Love Costco and love this one in particular. It has a carwash that usually has a line, but it goes pretty quickly.

This Costco actually has a car wash. The car wash is located adjacent to the gas station. I came…read morehere specifically for gas so I didn't use the car wash this time, but it was nice to see that it's available and under $10 to use.

The man working was pushy, rude, and NOT friendly at all. My aunt went up to him and asked for the…read morebathroom code. She couldn't understand him so she asked home to repeat it and he almost shouted it like it was an inconvenience. When we came up to pay for our stuff, he was rude. The bathroom was clean but there was no mirror and the toilet paper holder was low to the ground was hard to get out for my aunt who can't bend over too far.

Honestly, I really I hate leaving bad reviews because I know we all have bad days and really bad…read moredays. However, I have been coming hear for over a year now and, without fail, the same younger woman behind the counter is constantly rude to almost every guest, completely dissmisive, and mutters under her breath and rolls her eyes at so many different customers where I catch them shaking their head as they are leaving. I understand customer service jobs can be very stressful at times with the different personalities you have to deal with (talking from past personal experiences), but day after day with the same attitude and hostile behavior... There is just no excuse for that anymore.

Gas is gas. This is a tough location to get in and out of and there are a few transients that hang…read morearound the back near the restroom. Cheaper than others in the area but not worth the hassle to getting to if you're coming south from PCH.

Went to the new gas station here. The gas affected my cars engine. Had to take it in to get fixed…read moreright after I filled up

I usually go to a different gas station in San Juan Cap when I need to fill up (or use the…read morerestroom!) between San Diego and LA. I got off at the wrong exit and found myself here - keep in mind that you can't get into the gas station from the right lane of the exit ramp - you have to be in the left lane to go straight. I didn't do that - and traffic can get congested on Camino Capistrano at school dropoff and pickup times. So this was not my favorite gas station to use of all time - but the bathroom was clean (cleaner than my usual on Ortega Highway) and they were friendly. So I'll give four stars - but it's not easy on/easy off if you use the wrong lane!

Stopped here for air. Nice station and when I left my wallet they went out and looked and were so…read morenice about it. Station I clean and well lite

not sure why this place has such a low rating. It's a great location off the five freeway. The…read morestaff is friendly but they could smile a little bit more lol. They have a good amount of gas pumps so you never really have to wait long. And they're pretty much fully stocked with everything they sell in store.

Ortega gas station has a little bit of everything. I like that they have a variety of Mexican…read morechips. Also Mexican pinatas you don't see this on every gas station. In customer service they are all friendly. To finish up the bathroom are always clean.

Extremely unprofessional customer service…read more I had a disappointing experience at this Shell station in San Clemente (El Estrella). The assistant manager came out of the store and told me I was no longer welcome -- not because I did anything wrong, but because I repeated something I heard one of their own employees say. I didn't use any bad language or cause a scene. Instead of speaking to me respectfully, the assistant manager came out yelling and told me I wasn't allowed back. I felt disrespected and embarrassed. If employees are openly talking about personal matters in the workplace, they should expect that people might hear and comment -- especially when they're doing it on the job. I expected better professionalism and customer service. This situation could have been handled with maturity and respect, but unfortunately, it wasn't.

Well, money is tight and Costco gas, really helps in this economy. Is one of the top three reasons…read morewhy I have a Costco card which paid for itself probably month. The gasoline pumps, stretch to the other side. The only thing that I think would be constructive feedback is that I wish that road in between the pumps the passage was a little bit larger, because there's some really really big trucks going through there. It's not good to get your car swiped. if I go to another place that has cheaper price and gas I get an engine noise but here I never have.

tried to scam my boyfriends money as we gave them 25 bucks for gas and we only got 20 on the pump…read more and then told me to shut the fuck up when i told her to refund the 5 bucks, thanks nevaeh! this was a while back oops

I came here this evening to fill up and the attendants accused us of stealing someones gas. They…read morethen proceeded to try to make us pay for another customers gas. I stayed behind to try to rectify any mistake, even though it was solely their fault, but they werent helpful and very unprofessional. Their behavior could have easily lead me to an easy lawsuit against Chevron. This was on Saturday August 26th 2023 @ 8:30pm. The attendants were two middle aged latina women who were rude, tried to cover their mistakes, steal from their customers, etc. The gentleman I spoke with, the other affected party told me this: He paid $80 for gas but realized no gas actually came out as his tank was empty still. He went in to try to fix it and they only gave him a $50 credit. Apparently, that went to our pump after we put our credit card in and said that we stole his and Chevrons gas. We only pumped $9.32 before the pump stopped and one of the ladies came running out to yell at us. I tried working it out logistically, but the employees kept trying to power trip us and ended up running into the back room for some reason. Then they kept pulling BS tactics so I left. I venmo'd the gentleman as a gesture of kindness and told him good-luck. I am going to follow up with a formal complaint with corporate. If theyre not careful, Chevron could face a big lawsuit as this is illegal extortion, and gentleman said this actually wasnt the first time something like this happened at this location PS - this is a Chevron, not a Shell (maybe recent change)

Been coming to this gas station for 20 years :) I look forward to running in and seeing John,…read moreElodia, Nab & I am forgetting my other guys name (I think it starts with a D) They always have a good attitude and make me feel welcome, I appreciate the familar faces & smiles here!

Great location right on the corner which is great and the gas is pretty decent. The prices are…read morehigher then Am/Pm but it's good quality gas and not watered down. There's no car wash and that kind of sucks but it's alright. They do have one of my favorite drinks which is the yoohoo.

This gas station stinks. After coming off of PCH and feeling like I'm going to get rear-ended from…read morethe speeding cars behind me even with a blinker on...I finally pull up to pump # 7 which is wide open and says use me. I put my credit card in and start pumping. After 2 seconds, it clicks off, I try it again, clicks off, try again, clicks off. I ask the clerk what the deal is and he says oh yeah we've been having problems with that one. Here is the thing. The difference between knowing that there is a problem and knowing that there is a problem and doing something about it to prevent pissing off a customer are two different things. I will just drive on by when I'm looking for gas next time. Another customer next to my pump went inside to complain right after I did as well with the pump on the other side. URggghhhhhhhhhhhhh

I am not sure what the issue with the pumps here are but they turn off while pumping gas and fall…read moreout of the tank, thus spilling gas everywhere. Avoid this station!