The man working was pushy, rude, and NOT friendly at all. My aunt went up to him and asked for the…read morebathroom code. She couldn't understand him so she asked home to repeat it and he almost shouted it like it was an inconvenience. When we came up to pay for our stuff, he was rude. The bathroom was clean but there was no mirror and the toilet paper holder was low to the ground was hard to get out for my aunt who can't bend over too far.

Honestly, I really I hate leaving bad reviews because I know we all have bad days and really bad…read moredays. However, I have been coming hear for over a year now and, without fail, the same younger woman behind the counter is constantly rude to almost every guest, completely dissmisive, and mutters under her breath and rolls her eyes at so many different customers where I catch them shaking their head as they are leaving. I understand customer service jobs can be very stressful at times with the different personalities you have to deal with (talking from past personal experiences), but day after day with the same attitude and hostile behavior... There is just no excuse for that anymore.

Stopped here for air. Nice station and when I left my wallet they went out and looked and were so…read morenice about it. Station I clean and well lite

My car was having issues and pulled off the freeway to diagnose...Couldn't have picked a better…read morespot for it. Matthew who was working couldn't have been more professional and helpful and went above and beyond for me. Thank you again Matthew !!

not sure why this place has such a low rating. It's a great location off the five freeway. The…read morestaff is friendly but they could smile a little bit more lol. They have a good amount of gas pumps so you never really have to wait long. And they're pretty much fully stocked with everything they sell in store.

Ortega gas station has a little bit of everything. I like that they have a variety of Mexican…read morechips. Also Mexican pinatas you don't see this on every gas station. In customer service they are all friendly. To finish up the bathroom are always clean.

Extremely unprofessional customer service…read more I had a disappointing experience at this Shell station in San Clemente (El Estrella). The assistant manager came out of the store and told me I was no longer welcome -- not because I did anything wrong, but because I repeated something I heard one of their own employees say. I didn't use any bad language or cause a scene. Instead of speaking to me respectfully, the assistant manager came out yelling and told me I wasn't allowed back. I felt disrespected and embarrassed. If employees are openly talking about personal matters in the workplace, they should expect that people might hear and comment -- especially when they're doing it on the job. I expected better professionalism and customer service. This situation could have been handled with maturity and respect, but unfortunately, it wasn't.

I stopped by here for gas and a water bottle. I had just picked up a buddy from Camp Pendleton, and…read morewe were on our way back to LA. I found this gas station at the base of the mountains in Dana Point. It's small, but it has good gas prices. Their small convenience store had what I needed. This gas station is not too extravagant, but it is a useful stop during a long commute.

The cashier with green hair refused to give the code out for the restroom. She said "I'm not…read moreallowed to give the code out." I was going to fill up, but out of principle I decided to take my business elsewhere.

Well, money is tight and Costco gas, really helps in this economy. Is one of the top three reasons…read morewhy I have a Costco card which paid for itself probably month. The gasoline pumps, stretch to the other side. The only thing that I think would be constructive feedback is that I wish that road in between the pumps the passage was a little bit larger, because there's some really really big trucks going through there. It's not good to get your car swiped. if I go to another place that has cheaper price and gas I get an engine noise but here I never have.

tried to scam my boyfriends money as we gave them 25 bucks for gas and we only got 20 on the pump…read more and then told me to shut the fuck up when i told her to refund the 5 bucks, thanks nevaeh! this was a while back oops

I came here this evening to fill up and the attendants accused us of stealing someones gas. They…read morethen proceeded to try to make us pay for another customers gas. I stayed behind to try to rectify any mistake, even though it was solely their fault, but they werent helpful and very unprofessional. Their behavior could have easily lead me to an easy lawsuit against Chevron. This was on Saturday August 26th 2023 @ 8:30pm. The attendants were two middle aged latina women who were rude, tried to cover their mistakes, steal from their customers, etc. The gentleman I spoke with, the other affected party told me this: He paid $80 for gas but realized no gas actually came out as his tank was empty still. He went in to try to fix it and they only gave him a $50 credit. Apparently, that went to our pump after we put our credit card in and said that we stole his and Chevrons gas. We only pumped $9.32 before the pump stopped and one of the ladies came running out to yell at us. I tried working it out logistically, but the employees kept trying to power trip us and ended up running into the back room for some reason. Then they kept pulling BS tactics so I left. I venmo'd the gentleman as a gesture of kindness and told him good-luck. I am going to follow up with a formal complaint with corporate. If theyre not careful, Chevron could face a big lawsuit as this is illegal extortion, and gentleman said this actually wasnt the first time something like this happened at this location PS - this is a Chevron, not a Shell (maybe recent change)

Been coming to this gas station for 20 years :) I look forward to running in and seeing John,…read moreElodia, Nab & I am forgetting my other guys name (I think it starts with a D) They always have a good attitude and make me feel welcome, I appreciate the familar faces & smiles here!

The employee has to have more customer service not treat you like shit. They made me feel so bad…read morelike I did something bad taking a picture of my license plates. My daughter didn't mean to do it. It was an accident. She couldn't find the bathroom outside and she was waiting for me to finish paying so I can go with her to look for the bathroom, and she couldn't hold it and she pee on the floor and the guy told this guy that was getting a Slurpee what happened? and that guy went out and threw the Slurpee on my car. And they even stopped my gas just for that and when I went back in to tell them to put my gas back on, I was like I'm gonna clean it. They're like no it's OK just leave Then why they did all the drama? my daughter was embarrassed. She didn't mean to.