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    Home network installation

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    8 months ago

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    AlwaysOn - Love Your Internet

    AlwaysOn

    (2 reviews)

    We had always on for years and then we had to move a year ago and you can't cover my home we had…read moreto go to rise broadband I miss always on so much. My internet was always on and now every other day I wake up and rise broadband is having problems and I have no internet. I've had such bad luck with rise broadband I only pay 39.00 dollars a month. I am on the phone with them so much they should pay my phone bill

    This company has the worse customer service I have ever seen! They dont even want customers!! I…read moremoved into a house that my friend used to live in and he had a router there with some hardware like a satellite dish and a line already ran for the Internet and I found out he had used all Idaho. Well I called to find out what kinda deals they had and talked to a total idiot but she did say they had 5 up and 5 down speed for 35 a month which is pretty good but she said they were waiting on equipment to get in and she would call me back to schedule a time. I never got a call back so I called them a week later and she said "oh I meant to call you" so anyways I just overlooked it which I shouldn't have and I asked if they had a time they could come out and hook me up she said yes but he has to call the technician but would call me right back. I said ok but please do. 4 hrs later after still not receiving a call I called them back and talked to the same person and I asked them what kind if customer service do they have when they can't even call me back!!! She said um well um! By this time I am totally pissed and said what time will your tech be here I just want internet she said that he would be here the next day and that I would just have to pay 150 for the installation and it would be applied towards my bill. The next day the tech showed up and said he just needed the 150 to start the job and I asked him about it being applied towards my bill and he said no it wouldn't be applied unless I signed up for a 1 year contract!!! I told him to go because if already this company is lying to me and not calling me back what hope can I have that my bill will be right or that if I need tech support I will have it? I can't in either!! I ended up going with century link not because of the speed but because at least if I have a problem I will get a hold of someone with integrity!! I would not recommend this place to an enemy!!

    Moat IT - homenetworkinstall - Updated June 2026

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