Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

This was my 3rd project with Bay Area Flooring. As always the communication was clear, quality…read moreexcellent and workers showed up on time. The price was also fair. They will continue to be my first call for flooring.

I hired this company to install a product they offered called Revotile, a click-lock floating…read moreporcelain tile. In less than a year, the grout was cracking and the tiles were shifting in one end of the bathroom. When I brought this to their attention, they said in their opinion the structural failure was caused by a shaky washing machine and possibly also affected my subfloor. They even came out to evaluate the possibility of a paid repair at my request, *but sent someone out who did not work with tile.* When he informed them that he did not work with this type of flooring, they told me they would have to send out a tile installer. (They *installed* the floor and had come out once or twice to look at it...and they didn't know it was tile?) The second installer they sent said a repair was not possible, so I decided to have the tile removed, the subfloor repaired if necessary, and vinyl sheet flooring installed. I used a different flooring contractor for the removal and replacement. Upon demolition, it was discovered that Bay Area Floors had actually used a blue Microban underlayment (designed for floating laminate or wood) directly under rigid porcelain tile. Tile requires a rigid substrate - putting it over foam causes the floor to flex, which is the real reason the tiles were shifting and the grout was cracking. (Further, there was nothing wrong with the subfloor.) I tried to contact Bay Area Floors directly regarding this, but they stopped responding to me. Because they stopped responding to me entirely, I have filed an official complaint with the California Contractors State Licensing Board (CSLB). The CSLB has opened a case and issued a formal notice to the company. So far they have ignored the board's mandatory response timeline, the deadline for which has technically just passed, but I will update this review if necessary. Be incredibly cautious when hiring this company. EDIT: The contractor response below is absolutely false. They have taken no such action or at least have not communicated with me about it. Certainly that have not "attempted to assist me in filing a claim." Furthermore, anyone can research online that Microban underlayment is both an improper underlayment for porcelain tile AND is not the underlayment stipulated by the manufacturer, Daltile, for proper installation and for warranty requirements. Please do so, then compare the photos attached with the contractor's claim that they "follow all manufacturer installation guidelines." This has nothing to do with "the flooring I chose," it has to do with the contractor's blatant disregard for industry installation standards, and both trade and manufacturer guidelines. I will not edit or respond further, this is now in the hands of the CSLB, to whom they can provide the evidence that they responded to me as he claims.

Great products and service. Excellent value. Recommended…read morefor all kinds of jobs. We used them to redo floors in multiple rooms and they got each done in a day.

This review is a bit overdue, but Bass Family Flooring helped us out when we had a water damage…read moreincident at our home. I trusted them because of a previous project done at my church. They are very easy to work with and have many samples available to help in the selection of the material that best matches your situation. Overall I think they do a quality job at at a reasonable price.

This is a A+++ company all around! We researched laminate flooring and got bids from 3 places…read more Todd came out to measure and was professional, knowledgeable and a nice guy. The bid was within the range of the others, maybe a bit lower. (No extra charge to move the refrig or kitchen table) Mostly we chose this company for its' reputation and it is local and women-owned. (Deborah and Bobbie.) We had to wait 3 plus weeks for the color we wanted to arrive. Worth the wait! It was Mohawk, cattail pecan. Installers, Ed and Johnny arrived on time this morning and were very polite and expert in their craft. They worked efficiently and were great! Love the results! I highly recommend this company.

Hello Santa Cruz Yelper's, this is the newest direction Yelp sees itself. Peeps Posting local…read moreservice companies of this discipline. Our property management group approved new bathroom floors. After a couple of months (Budget, you! Know!), the appointment was set. We, as leaseholders, got the rooms emptied, cleaned, and ready for who knows who to show up. Thus begins the story; Bob (sub-contractor) shows up, checks out the work, and says he can do this job in one day! Yah! Not two days as communicated (in case a deeper repair was required), so off to work Bob went. The pictures speak a thousand words!! Thank you all who contributed to Bob and his mastery.

Mission Floors did an excellent job replace the floor coverings on our small rental unit. My only…read moreissue was the lack of communication, and very limited store hours.

Mission Floors did a great job, both providing an excellent red oak engineered flooring product, as…read morewell as installing the floors in two houses. From checking the architect plans for the quantity needed, to coordinating timing for delivery and install, the company was efficient and on top of every step. When we found the trim kits for the doors was a lighter shade of oak, the installer, Oscar, made a special trip to Stockton to match the floors and installed the trim right away. They look great! I will use them again. Thank you. Jeanne Gale

Second time I've hired this fantastic company and again I am not disappointed! Timely response and…read moreflexibility to help with my smaller project with amazing results. Affordable pricing and quick turn around. Highly recommend their services, especially if renting and needing a little or even a bigger fix.

Great carpet repair! Josh was communicative and did a fantastic job! I would highly recommend the…read morecarpet repair guys!

We had a Wonderful experience with them and our home came out Beautifully!…read moreI highly recommend them for prices and service. Berenisse was very helpful with helping us choose.

I would like to thank The Wholesale House for finding some transition strips for some flooring I…read morepurchased 8 years ago! Berenisse went the extra mile for me and found what I needed at no charge. They are really a top notch company. I have purchased from them a number of times and always got great products and service at a great price.

Highly recommend Adam and Furlanic Floors. He was not only competitively priced but also a…read morepleasure to work with. He was prompt, knowledgeable and skilled would not hesitate to work with him again if the need arises!

Adam came to our home to fix our carpet and did a great job! Our kids spilled glue or slime and it…read morehardened. It was in the middle of their room. He suggested cutting it out and swapping with a piece in the closet. It looks great and the whole thing was shockingly affordable.

We had the most amazing customer service with Erica from Cupertino S&G. We have been looking for…read moreflooring for a few months and have visited dozens of flooring stores. When we walked into S&G, we were greeted by Erica, and she was absolutely wonderful. She was so helpful and definitely went above and beyond to help us with all of our flooring needs. She was extremely knowledgeable, patient, and genuinely such a kind person. We are so grateful for all of her help and would highly recommend asking for Erica if you're shopping at S&G!

We had a great experience shopping for flooring at S&G and Daniel Hutton helped us every step of…read morethe way. He's patient, accommodating, and knowledgeable. We wanted something unique and specific and he helped us find it. We brought home a variety of samples to insure our new floor would complement our new kitchen and family room. Now that it's done, we couldn't be happier. Don't tell our contractor, but S&G did the most amazing and beautiful installation and we're glad we picked them for the installation. We would do it again in a heartbeat. I highly recommend S&G for the entire flooring process!