They did exactly what I asked for in a timely manner. They did not try to upsell me on anything. I…read moregot exactly what I asked for when I wanted with no fuss.

They installed some downspouts and had to cut through the deck - which is totally fine. But they…read moretore the heck out of the plank they made a cut through with a multi tool- scratching and marring the area all around their ragged, poor quality cut. Really shoddy work and just terrible. They also repitched the gutters to the extreme just dropping the ends to make quick work of it and so they look terrible. They then left out gutter wedges that I then had to call them about and convince them to come back out to put back in. They said via phone I wasn't missing any but I was standing under my gutters at the time and looking up at the gutters and could see them missing. The crew also left garbage from the project around my house. The scrap from cutting out the gutters for downspouts was just left on the ground, the park of the deck they cut out they just dropped on the ground. Really really poor quality work overall.

Let's face it nobody wants to have to pay for a new roof, but if you own a home long enough you'll…read morehave to and that's what happened to us. A couple estimates later we decided to go with Roofwerks and were totally pleased with our experience and their workmanship. We especially liked that Jason gave us three different options. Communication was excellent. The work was done quickly once weather cooperated. And no money was exchanged until well after work was successfully completed. Discount for paying cash was also appreciated. Definitely recommend!

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

Highly recommended! From the start, Fernando gave the most thorough estimate and caught things that…read moreother companies didn't -- and saved us money as a result. The work was prompt, professional, and excellent quality. We refer everyone to Prime now.

Had some issues with roof leaks. Requested an estimate and got a response very fast. But the…read moretechnician completely went off the radar after the visit, no diagnosis, no estimate, nothing. Ended up having to find another company to fix the issue.

As others have shared in reviews, I experienced top quality service and workmanship from Jason of…read moreJC Solutions. Jason is about the most personable, reliable, caring, and knowledgeable self-employed businessman you will ever meet. He responds personally by text or email in a timely way, following up reliably to solve problems and fulfill commitments. This isn't about getting or doing a job. It's truly about making sure your needs are taken care of responsibly, professionally, and expertly! I feel my "back" (roof) is covered no matter what, including relating to work done before he started working for me. I chose to use JC Solutions for these reasons, and would choose to even if the price were a bit higher, but as it turns out, it's not! The cost has been extremely competitive and reasonable on top of every other benefit. Now to share my experience. Jason responded quickly when I called him (from a referral from a more than satisfied friend) to investigate a possible chimney leak. Sure enough, there was damage to the chimney cap and siding that had resulted in a leak and the repair required a lot of creativity, ingenuity, and special customization of materials, all of which Jason handled with aplomb. He also replaced roofing boots which had leaked and later installed an unusual style of gutter guard which I chose to work best with my home and for longevity. Throughout, these projects required multiple visits, staying with the projects to obtain the correct materials and follow through, inspections, tweaking of various kinds (such as adding end caps to the gutter guards to keep out birds and squirrels), responding to address minor issues that arose, etc. I won't go into all these details. The point is that I am a cared for customer whose needs are continually addressed and in an ongoing, relationship-based way. And not nickel and dimed. This is so unusual in this day and age. I can't say enough how great it feels to know I have a safe, tight roof and gutters and will continue to...and that there is a reliable, community-caring person who stands behind me and his work. I highly recommend you work with Jason and his crew!

WOnderful company, local, Jason is just a pleasure to work with, fair, capable, 100% positive!read more

Sean and Adam at BHR roofing were not only amazing in helping us get a new roof, but also in…read morehelping us get a roof approved through our insurance. Our roof was 16 years old and badly needed some help. It turns out that instead of a few fixes we were able to get a new roof at the cost of our insurance. Adam guided my wife through all the insurance details and Sean was there for all our questions on the day our roof was being built.

From the owner: At BHR Roofing, we're not just another roofing company. We're storm damage experts who know how to…read morework with every insurance company to get the best possible outcome for our clients. We'll inspect your roof with the same rigor as an insurance adjuster, so you can be confident that you're getting the most accurate assessment of your roof's condition. We're a small, family-owned business that serves Raleigh, Durham, Chapel hill and all the way to Greensboro. We pride ourselves on our relationships with our clients and with the insurance companies and adjusters we work with. We're not storm chasers – we're committed to providing the highest-quality roofing services to our local community. When you work with us, you'll get a two-year workmanship warranty on every roof we build. Don't wait – call us today for your free roof inspection. We'll treat you like family and help you make the best and most informed decision for the longevity of your home.

Communication was clear and consistent every step of the way. The crew showed up early as expected…read moreand began working quickly and efficiently. Unfortunately, the roof was 3/4th of the way done before I noticed the color shingle wasn't what I had ordered. Although the manufacturer had sent the wrong item, Artisan immediately took full responsibility and asked me how they could make this right. They offered to redo my roof with the right color, however we settled on a discount from the work done. I feel their entire communication and work with me to resolve this was 100% excellent. As a matter of fact, I am so confident in their company I have scheduled them to also install new gutters (using the discount from the roof!) Their price and initial bid was LESS THAN an individual who had also been recommended by a neighbor whom I would have expected to be less than this professional company. They sent me a detailed, itemized list of exactly what they would do and exactly what I needed to do to prepare. From start to finish, this was a great experience, in spite of the hiccup. My new roof looks great and I'm getting used to the color!

After getting several quotes, we decided to go with Artisan for a roof replacement on our 1200 sq…read moreft rental house in Cary. Their level of communication throughout the entire process was spectacular !! Olivia was a rockstar. When replacement day arrived, we were sent pictures of all the steps on the roof replacement. Was not expecting that but it was greatly appreciated since we don't live nearby. The entire roof (shingles and a LOT of underlying wood) was finished by lunch time !!! They are a locally owned small business. Give them a try. You will be glad you did !

2021 water damage on ceiling above my staircase which was the aftermath replacing the roof of my…read morehome .... was never repaired was after agreement was made.

Chris came to my home on short notice after Helene and inspected my roof. He recommended a simple…read morefix that a handyman can complete at a lower cost than his roofing minimum charge. I appreciated his honesty and will call on Recovery Roofing if a serious roof repair becomes necessary.

I contacted several roofing companies asking for a quote for roof replacement. Mike's quote was the…read moreclosest one to our insurance's estimate. His 10 years workmanship warranty is also the longest among the bids we received. However one thing that sets him apart and made us decide to hire him is that he is honest, not pushy and has a no-frill approach. He didn't try to upsell anything. In fact he offered quality shingles without charging extra $$. His crew worked efficiently and did the clean-up very well. They installed the roof in one day. The whole process only took less than 2 weeks, from receiving the quote until we have our new beautiful roof installed. All in all we are very happy with the outcome and will gladly recommend him to anybody who asks for roofing company.

Great experience with orange general contracting Michael…read morechecked for the source of water leaking and fixed it and he was very thorough to make sure nothing else causing the issue .