Excellent exterior paint and repair with conscientious, hardworking, detail-oriented crewread more

House painting is more than cosmetic, primer and paint protects siding in particular from damage…read more I have older siding, some of which was replaced due to water damage, I wanted to protect what was remaining. The Gonzalez contract stated scraping of old paint is included, but the team refused to scrape paint off my siding saying they don't do that. I brought it up with the foreman multiple times. Well, most of the exterior of my house is siding, so I would never have signed the contract if that was stated at the outset. See the attached photo for how they just spray paint over peeling paint. I called the owner and left a message but there was no return call. I won't get into other issues, but for this reason alone, I am giving 1 star.

Amazing work in under an hour on a 3-story townhome. Gutters clear & running smoothly for the first…read moretime in years. Quote for service came in higher than others but everything was included, no lowball then upsell games. Highly recommend

Quick response for quote and work done. Excellent job done and kind service. Excellent to work with!read more

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

We had a very unpleasant experience with Roofwerks. We selected a more expensive, more technical…read moreshingle - and our roof was complex with multiple dormers at odd angles, etc. The team was clearly overmatched for the job. The foreperson, assuming he had the requisite expertise, was only present for a fraction of the time. The crew installed the roof hurriedly with much of the work done after dark. When completed, you could easily see that our roof did not remotely resemble the pictures we had used when selecting the shingle. We complained, and the owner and another executive came out to inspect the roof. The two men arrived, walked slowly around the house, gazed thoughtfully for several minutes in a display that seemed more of a performance than a real assessment. The owner firmly proclaimed that Roofwerks had done a perfect job. We pointed out flaw after flaw clearly visible from the ground. We showed them the brochures and the contrast of a well-installed roof. They refused to acknowledge any mistakes. It was the most egregious act of dishonesty I've seen in a long time. We hired a lawyer; got an independent inspector to review the roof; and he created a 40-page report that included copious examples of corner-cutting and incompetence. The report indicating failures far worse than we imagined. Again, even with the report replete with pictures, the owner refused to acknowledge anything less than a perfect roof. We hired Baker who removed the roof and installed the same shingle, but this time correctly, fixing the problems that Roofwerks left behind. At Roofwerks request, we asked that Baker leave the old copper in our yard, presumably so they could recycle and reuse. Baker left a pile of copper about the size of two large minivans. We alerted Roofwerks that their copper available and to pick it up. We waited several weeks. They never came, and it was left to us to remove the copper. I have nothing positive to say about Roofwerks or its owner. The entire process was disgraceful, without a moment of competence, integrity, or decency.

We've had two experiences with Fernando at MMC…read more When we bought our house, the roof needed a lot of work (new shingles, flashing around the chimney, etc. Fernando was prompt, thorough, professional, and reasonably priced. Four years later, we had a minor water damage issue due to a poorly-installed window. Fernando came out and gave us a free consultation. I would recommend MMC in the strongest possible terms to anyone looking for roofing services in the Triangle.

Highly recommended! From the start, Fernando gave the most thorough estimate and caught things that…read moreother companies didn't -- and saved us money as a result. The work was prompt, professional, and excellent quality. We refer everyone to Prime now.

WOnderful company, local, Jason is just a pleasure to work with, fair, capable, 100% positive!read more

After contacting JC Solutions about having my house re-roofed, I had a family emergency. Mr. JC…read morewent above and beyond to enter into a contract before I had to travel out-of-state. The work was completed the next week on the first day the weather allowed. I returned to a beautifully completed job. Mr. JC and crew are customer-oriented professionals. I very much appreciate their going the extra mile for me.

Sean and Adam at BHR roofing were not only amazing in helping us get a new roof, but also in…read morehelping us get a roof approved through our insurance. Our roof was 16 years old and badly needed some help. It turns out that instead of a few fixes we were able to get a new roof at the cost of our insurance. Adam guided my wife through all the insurance details and Sean was there for all our questions on the day our roof was being built.

From the owner: At BHR Roofing, we're not just another roofing company. We're storm damage experts who know how to…read morework with every insurance company to get the best possible outcome for our clients. We'll inspect your roof with the same rigor as an insurance adjuster, so you can be confident that you're getting the most accurate assessment of your roof's condition. We're a small, family-owned business that serves Raleigh, Durham, Chapel hill and all the way to Greensboro. We pride ourselves on our relationships with our clients and with the insurance companies and adjusters we work with. We're not storm chasers – we're committed to providing the highest-quality roofing services to our local community. When you work with us, you'll get a two-year workmanship warranty on every roof we build. Don't wait – call us today for your free roof inspection. We'll treat you like family and help you make the best and most informed decision for the longevity of your home.

After getting several quotes, we decided to go with Artisan for a roof replacement on our 1200 sq…read moreft rental house in Cary. Their level of communication throughout the entire process was spectacular !! Olivia was a rockstar. When replacement day arrived, we were sent pictures of all the steps on the roof replacement. Was not expecting that but it was greatly appreciated since we don't live nearby. The entire roof (shingles and a LOT of underlying wood) was finished by lunch time !!! They are a locally owned small business. Give them a try. You will be glad you did !

These AHOLES were 3 doors down at 6:00 AM this morning doing prep work, and on the roof hammering…read moreat 6:30, even though the HOA forbids construction until 7:00 in this neighborhood. It is now 1:00 PM and they are finished and gone. NO DAMN REASON for them to have started that early. It's not like it was going to get hot this afternoon. One of the most inconsiderate and unprofessional "businesses" that I have ever had to deal with. Read about the "frustration economy".

2021 water damage on ceiling above my staircase which was the aftermath replacing the roof of my…read morehome .... was never repaired was after agreement was made.

Chris came to my home on short notice after Helene and inspected my roof. He recommended a simple…read morefix that a handyman can complete at a lower cost than his roofing minimum charge. I appreciated his honesty and will call on Recovery Roofing if a serious roof repair becomes necessary.

Superb craftsmanship. Competitive quote. No surprises…read more Mike reroofed my house this summer, including new sealed boots around vents. Once underway, he could see that my chimney siding was rotten. He rebuilt it from scratch, painted it, and installed maintenance-free metal trim for the corners to match the style of my house, making it better than original.

Mike and his team were responsive, easy to work with, walked me through each step, showed me the…read moretrouble spots and their strategy to fix them, and cleaned up thoroughly. Reasonably priced and most of all, honest and trustworthy. Highly recommend them for any project - I've rehired them to paint my house next!

Marcello and his team installed a new roof for my home and they did a wonderful job. I would highly…read morerecommend using them.