I usually don't write reviews because I am not a big believer of it. However, I can't help to share how exceptional service that MJB has provided in an asbestos abatement due to water leak. I am hoping to express a few highlights for people who are looking a bright spot while going through hardship in their homes. I assure that you will never regret in selecting MJB to provide abatement services. We were extremely fortune to have MJB since we were new the Colorado...
* Treated us like her family members
o Dealing with insurance company is not a pleasant experience, so did we. Michele at MJB helped to voice our frustration to insurance company even before her company was selected for the asbestos remediation.
o We were not able to live in our home during the 4-week asbestos cleanup. As a result, our front lawn had grown long grass. One day, Michele saw a guy mowing grass in our neighbor's front lawn. She went ahead and paid the guy to mow ours as well without even asking us. I asked our neighbors if they knew who mowed my lawn and they had no ideas. After I found out it was Michele, I offered to pay her back but she refused to accept it. She said she just
* Above and beyond service
o Just a very little thing that I can see how caring Michele is. She bought paper blinds to cover all our windows since we will not be able to return home. Our original window blinds were removed from the abatement clean-up. Michele was so concerned that our house would be broke in without blinds so she bought the paper blinds out of her pocket.
o Being an owner of a company, first thing come to your mind is that all they care is the profits. Michele is totally not like other owners. She cares about you.
o Michele also helped me to submit paperwork to the mortgage company for requesting disbursement from an insurance settlement. The contract was between me and MJB. At the end of the day, it was me that was responsible to pay MJB. Michele has no obligation to deal with the mortgage company for releasing my funds, but she did it.
* Responsibility
o 3 weeks in the project, our garage door couldn't close due to a bearing problem. Michele went ahead and called and paid for a repair. She said that the break down was probably due to their crews had been opening and closing the garage door a lot while working at the house. You tell me...Have you ever heard something like this, owning responsibility even though it is not their false?
o We had an over 2000 non-salvageable personal content items. MJB documented all items in an insurance upload ready excel inventory list. Each item was also provided with at least 2 photos. OMG, this is a tremendous help in submitting the personal contents claim. It saved us lots of time because of MJB's thorough work.
o I also received comments from other contractors that were bidding for the structural repairs. They praised MJB the attention to detail, like accurately cutting the drywall... read more