I'm very pleased with F Lax Construction for the great job in repairing water damage to my…read morebathroom, bedroom and family room. The Project Manager Brandon and all of the crew members were very professional and thorough in everything they did.

Our experience with this company--particularly with the assigned project manager--was deeply…read moreupsetting and unacceptable from start to finish. The project manager Brandon Mazzacco, was consistently unprofessional, failed to communicate clearly, and generally did not appear to know what he was doing. He provided an inaccurate timeline at the outset and failed to consult with the work crews responsible for carrying out the job to ensure it was feasible. As a result, the timeline was extended at the very last minute--not once, but three separate times--which left our family displaced from our home for three times longer than we were originally told. The quality of the work performed was equally unacceptable. Much of the work was done poorly, and in several instances, it was completely incorrect. We repeatedly raised these concerns with the project manager, who failed to address them adequately. As a result, areas of our home were damaged--damage that could have and should have been avoided had the work been done with care, competence, respect and proper oversight. What is most disturbing, however, is the growing belief my wife and I share that this mistreatment and negligence were not just about incompetence, but deliberate. As a mixed-race gay couple, we could not help but notice the dismissive tone, condescension, and blatant lack of respect we received throughout the process. We cannot ignore the pattern of disregard and the persistent failure to correct mistakes that, in our view, went beyond negligence and bordered on discriminatory behavior. We expected a professional experience. What we received instead was disrespect, broken promises, poor workmanship, damage to our home, and a lingering sense that we were never treated as equal or worthy clients. No family should have to experience this--especially in their own home.

Previous review was due to non scheduling after I was supposed to get a call back and didn't. Jim…read morecontacted me and handled everything. He got me on the schedule and took care of carpet and sofa cleaning himself. Service was great! So glad he took care of everything. Will definitely keep using them.

The women on the phone was rude and hung up on me, not a good first impression and will doing…read morebusiness elsewhere. Talked to me like I was stupid.

A truck and trailer was at my complex. The trailer was left in a visitor spot while they worked…read moreearly this morning. The truck then decided it was a good idea to block the main drive way of the parking lot for all residents for a good 10+ minutes and force everyone around them. Do better.

This company sucks. We had sh*t water back up In our…read morebasement and were d*cked around on timing for someone to come out - then were told oh we're just coming out to assess but can't get you on the schedule for another week. Zero transparency on the process nor accountability. Felt like we were just added to a "list" then forgotten about. Then I couldn't even get anyone related to the company on the phone to make a formal complaint so just got petty and had them come out and "assess" so we could waste their time the same way they wasted ours. You need compassionate and reliable people when ur in a crappy situation and these ain't them.

Matt and Tony were extremely responsive and informative for a much needed quick resolution for a…read moresmall fire/smoke repair problem we had at our home. They responded within 30 minutes when we reached out, walked us through their process, offered options and quickly scheduled the service. Their service was fast and effective, and they answered all questions we had. The result has been exactly as we hoped and price was more than fair. We would highly recommend them to anyone needing this service.

In April my basement was flooded with water and sewage after heavy rains. Tony V. of Best Option…read moreRestoration arrived and pumped out the water in the basement and his crew removed water damaged items from the basement. Next the basement was cleaned with disinfectant. Tony was very professional,knowledable and worked with me to solve problems. He checked back several times to see if the fans was drying up the moisture. Your company is fortunate to have an employee like Tony! I am happy to recommend Best Option Restoration--I give a rating of "5 Stars". Gwendolyn, Oak Park,MI

I had a flooded finished basement due to a broken pipe. After finding the flood, I called many…read morerestoration companies, panicking that the water would get into my hardwood walls. No one could make it for a few days. I then found ZION Restoration, also in Brighton, and they said they would be there in an hour. They were at my door in 50 minutes. They sucked out the water, removed my furniture, brought in giant dehumidifiers, piped air into the walls, and removed all wet floorboards. This is all within 3 hours of my 1st and only call to them. They handled all back and forth with my insurance.. came back within a week, replaced all wood and floorboards, and stained as new. Zion made a horrible event, effortless and less horrible. Two Thumbs up...

I can't recommend them enough. Rick from Zion is a life saver…read more My basement flooded almost to the main floor. They were out in less than an hour. They brought quality equipment to fix my problem in record time. Rick was kind and courteous. The communication was excellent. The respect and care they showed to me and my house was amazing. Cleaning up everything, explaining every step of the process and going the extra mile. Losing everything in my basement for the 2nd time in a year was devastating for me. Rick was very kind and understanding as I added to the flood with my tears. He really cares about people and wants to help. I couldn't be happier with their service.

Recommended. Just wonderful! They treat folks RIGHT!…read more Had a very bad experience with another clean-up and restoration company based in Dearborn (which was Servpro-Dearborn who I do NOT recommend - see my Yelp review about them). However, weDry Restoration were much more attentive, better priced, did a much better job, and were friendlier. They were very understanding to the needs elderly parents's flooded basement the area recently had. My parents are in their 80's, and, could not have been more happier with weDry Restorations, and neither could I.

I had a great experience with weDry Restoration. I had first contacted a different company due to a…read moremold smell in one of our bedroom closets. The other company came out, seemed knowledgeable, looked around the house a little (didn't go into the attic or do a deep inspection) and did an air mold test. The test showed high levels of Pen/Asp mold group in the master bedroom but the other company was unable to come back for almost two weeks and could not provide an exact quote until they came back. Due to my autoimmune issues and the symptoms I was having, we did not want to wait that long. That is when we contacted weDry. I was very overwhelmed due to the situation and first spoke with Amy, who was very kind and understanding. Even though she was professional, she made me feel comfortable, like I was talking to a friend instead of just a business. She was able to have someone out right away to do an inspection. When Mike came out to do the inspection, not only was he also kind and professional, he was extremely thorough. Pulling back the carpeting and padding in the closet, going up into the attic to look around, and even looking through all of the basement insulation. I was very impressed with the time and effort he put in to finding the source of the mold smell. WeDry was able to get a detailed quote back same day that showed a breakdown of every single expense so you know exactly where your money is going. I was also impressed by how quickly I would receive email responses from Amy or that she would touch base to see how I was doing. The cause of the mold ended up being due to an outside issue and our HOA stepped in to handle the repairs, using their own company. However, if Amy and Mikes work ethic are a reflection of weDry Restoration and the rest of their team and services, then I would say they are an outstanding company and believe that other companies should take a page from their book.

This review is long overdue! I lost the business card years ago, but found it today in order to…read moremake this review. A couple of years ago I was in a real situation. A storm the prior evening had caused an electrical outage and as a result our sump pump stopped working. My husband went into the office an hour away with limited cell signal; I was at home with a newborn baby and trying to make breakfast and begin homeschool lessons for my three school aged children. When I woke up, the basement floor had an inch of water; my oldest son was vomitting with a stomach issue, and I had my precious newborn snug with me in an attached baby wrap. So many things to handle at once. School was cancelled - and I called Puroclean from a general search. The lady who answered the phone was kind, caring, and resourceful. She checked their resources, but their workers were answering other similar calls and not close. She put me on hold and told me someone would be coming out. It was Steve Marceau, the Owner, who came to my house and assessed the situation and provided the service my family needed that day. Steve was kind. Steve was caring. Steve was honest and professional. Steve had great customer service and treated me like a neighbor, a friend, a family member. I told him I'd write a review, but lost the card. I couldn't recall the name and tried to remember, but unsuccessful... until today when I found the card I'd tucked away in order to make a proper review. I'd recommend Puroclean because the way a customer should be treated came directly from the top in the service our family received from Steve Marceau. Thanks Steve!

Negative 100 Put a big scratch on a restored Gas pump…read moreNever fixed it the value went down $1,000.00 Don't use To expensive

My carpet was dirty when I called them of course, when they got done it stinked! They let it so wet…read moreit took 3 days to dry! They cleaned my couch and chairs as well. I was told by the tech they couldn't get the some spots out of my chairs, he used stain removal and it didn't come out! My niece went over it with a spot remover it came right out. They came back out to fix the problem of the stinky carpet, it still stank ! Although they did dry it good this time. I think the padding is stinking! I bought plug ins, still stank!!

I had a tragic event with my dog, there were stains everywhere, hot scrub came out the same day and…read morewas able to remove all the stains on my beige carpet. I strongly recommend this company.