Jon provided amazing customer service! His staff was courteous and prompt for both of our service…read morecalls. Jon continued to follow up between visits and even after completing the job. I highly recommend this company because the owner really cares about your satisfaction.

We have used this company numerous times and every time they provide quality service,they are…read morealways on time and give an explanation of how they will repair.it is nice to have an honest company in my contacts

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

My vote is split between plumbing and the sidewalk cement work. Plumbing gets a 5, cement work 3…read more For the plumbing service I dealt with Ed P. and the work was done by Leo and Joe, who did the complete job in a day. They dug from back downspot to street, laid new piping, added stone by street and backfilled the dirt. Excellent. The cement side was a different issue. I dealt with Ed R. The cement work is subed. When the crew came to dig up the sidewalk I saw on ring camera that they did not remove one of the contracted pads (they were supposed to do 4 pads but only did 3). I contacted Ed R. while they were still at my house. Later that day the three pads were cemented in. That part of sidewalk was well done (even if not all pads were done). A month later a new crew came to dig up the fourth pad, they did mine and the neighbors. Horrible job. They stomped all over my new grass, The new pad near my other ones was too high so they leveled it down the last three inches but you can notice that it's not level, the pads by the grass are sloped down (maybe they didn't pour enough cement), not very smooth surface, and when they cleaned up they did it by my decorative curb (leaving stains on it). Communicaton with Ed R. was lacking.

I can't remember the name of the man that installed my new faucet, but he did the best job I have…read moreever seen. He was amazing and very professional with what he did for me.

Let me start by saying that most people don't want to call a plumber, including myself. We recently…read moreended up in a situation with a severely clogged drain in the basement. My wife and I tried whatever we could do to unclog it, and just couldn't figure out why. We ended up calling around and trying to get general estimates. Depending on the task at hand, Bruce gave us the most reasonable quote and we decided to go with him. He was very responsive online and available the same day. Some of the plumbers had given us dates that were well into the following week, and almost twice the price. When Bruce arrived, he made sure he kept the work area clean, worked on our sink, and after we found out that the job needed was worse than we had initially thought, he encouraged me to look around in case I didn't want to go with him. The new project included sawing off the existing galvanized pipe to the laundry sink, which was severely clogged with corrosion and sediments, and having it replaced with PVC pipe she is replacement. We decided to go with him for the new job and he completed it quickly, with quality products, and at a very reasonable rate. I would highly recommend using this company for any house related tasks including plumbing.

The office staff handled my service request very efficiently and in a timely manner. Zach D…read more arrived promptly and assessed the condition of a bathroom exhaust fan installed by another contractor as well as the safety of an electrical socket in my attached garage. He assured me that all was well much to my relief. I appreciated Zach's expertise and willingness to answer my questions.

Alex and Tmark did an amazing job. I called when my AC stopped working, and they were able to…read moreschedule me for the very next day. They actually arrived earlier than expected, and within 45 minutes Alex had everything up and running again. I noticed a lot of reviews mentioned pricing concerns, but I was honestly impressed that the total cost, including labor and parts, was only $275. Fast, professional, and reasonably priced service. I would definitely recommend them to anyone needing AC repair.

Once again Zenner & Ritter come through! On a cold Saturday afternoon we noticed our house was…read morereally cold, so went to thermostat to raise the heat , and nothing. ( I'll skip the details) around 5:00 being that the furnace is only 6 months old ! I call the Zenner because they installed it and the technician ( very friendly, compassionate and competent ) came around 9:30 pm found that our old humidifier was shorted causing the problem ! He removed the wire from the furnace and we had HEAT !! We are VERY HAPPY with the quick response and repair!!! Hope not to need but will not call anyone else !

They installed an air pump in my home. Their service has been good, their communication strong and…read moretheir willingness to make sure I am a happy customer goes a long way with me. I plan to use them in the future.

The good: It was easy to get a hold of the company and to schedule an appointment. I also like…read morethat there is no extra charge for weekend/late work if needed. The plumber that was sent was professional, knowledgeable, and able to fix the problems. He even took the initiative to clean an unrelated really gross surface clog I had been meaning to tackle on my own out. The bad: I called the company twice to confirm my appointment time as it involved shutting off water to multiple dwellings. Despite this they sent the plumber out more than an hour early to the job site with no warning phone call and I had to have him sit in the truck and wait. I had just woken up and could not turn off water to the other households ahead of the notice that had been given. Charge on the first job was within the realm of reason. Charge for the second bathroom repair though was extremely excessive given that it turned out to be minor and only took him less than 10 minutes and what seemed to be a few dollars of materials to fix. Verdict: If I have an emergency repair or need work on a night/weekend I may use them again. However if the work is minor or planned I would shop around and find a handyman who is more flexible with pricing.

They were supposed to show up today and they never did!! I'm thinking they are scammers!! It seemed…read morelike we were talking to, two different people?! No show, no call.....not a happy ending!!

In the early stage was impressed with the quick response on a having someone review the sewer line…read moreand share a quote. Then 3 days later was told that they are too busy to accept our work and stated they are 6 to 10 months out and $2, 000 more.. not really ethical business behavior. Be cautious l.

Dear R.I.C. Plumbing Team,…read more I am writing to express my sincere gratitude for the outstanding service your company provided. We cannot say enough about how professional, friendly, and knowledgeable your team is, all while offering very fair pricing. Our main sewer drain was disintegrating due to the acidic cinders used as a base back in the 1960s, which eventually ate through the cast iron pipes. This left our bathroom and kitchen completely out of service. Fred from R.I.C Plumbing arrived within an hour of my initial call and provided a fair quote. Recognizing the urgency of our situation, you made our repairs a priority. With seven plumbers working diligently on both the interior and exterior, you had us back in business in just one day. I will highly recommend your professional services to anyone in need of plumbing expertise. Thank you again for your prompt and excellent work. Best regards, Crystal Mark

Had to get new piping for my sink in the kitchen and a new faucet installed. Communication was good…read moreand the plumber even had to come twice because the water shutoff was in a part of the basement that was locked. There was no upcharge for two visits and the job was charged with a fixed amount. The communication was good and even though they had a slight delay on the first day, it was communicated very early.

I've had someone come to my home now 3 times to install a toilet, each time within 24 hours it's…read morebecome unhinged again. The first visit was to fix an old toilet, they purchased a new one (fine), $1000 later and over a month out from that first visit I'm now stuck with a toilet that simply won't stay rooted down and am going to have to call another company to fix it because they keep sending the same technician to my home. Really not satisfied. Also my last appointment, the tech didn't show up for 2 hours- once I called, they said he was home sick, and they were just not planning to let me know? This is really HORRIBLE customer service and horrible home servicing. I am out $1000 with a barely functioning bathroom.

I can't say enough about New Era Heating and Cooling! This past Friday, I came home from work to…read morefind the thermostat reading 61 degrees and the weather prediction calling for record freezing temperatures all weekend. My husband reached out to New Era and reported the problem - it was after 5:00 pm and the woman he spoke to took his number and said she'd get back to him. We had little faith that we'd hear anything back, but were surprised to receive a call back within the half hour with the news that John would be over within the next 20 minutes. John was professional, friendly, and went above and beyond. Our furnace was beyond repair (It was 20+ years old), but he somehow got it to partially operate to get us through the weekend. He also assisted in getting our fireplace going so that we would have adequate heat. We made arrangements to purchase a new furnace (at a price that was considerably lower than what we had been quoted by T-Mark a few months earlier) and promised that he would be back first thing Monday morning. He wouldn't accept payment for the service call that night. On Sunday evening we received a phone call from Bev who was calling to check on us, and to confirm that John would be over at 9:00 am on Monday. We had about a foot of snow that fell overnight and my husband and boys were out shoveling at about 8:00 am when John arrived. Rather than leave and come back an hour later, or sit in his warm truck, he asked if they had an extra shovel and helped them clear the driveway! John got quickly to work removing our old furnace and installing the new one - he also replaced the humidifier filter and made sure that everything was operating correctly. While i pray that we won't have another heating issue anytime soon, I intend to contact New Era again in the spring to replace our AC unit. I would also wholeheartedly recommend them to anyone else with an HVAC need!

We were lucky to have this family owned, New Era Heating & Cooling install our air conditioner in…read morethe middle of a heat wave. Our dog has a condition that requires cool air at all times and these wonderful people arranged to make that happen! We want to thank them for an excellent job! Tom, Darbi and Abby our Lab