If you go to this store, make sure you talk to Manny. He is very knowledgeable and patient. I can…read moretell from how fast he answered our questions that he pretty much knows everything about lovesac from heart. We haven't gotten our lovesac yet because we got custom covers (we didn't like the bumpy lines on the covers. So it will take 3-4 weeks and the covers are non-refundable. We understood and took the risk. A lot of people say they love their lovesac. When I search for top furniture company's love sac is usually on the top 5 list. Will update this review later when we get out lovesac. Not looking forward to putting the covers on but I hear using a steamer on the cover makes it easier to put on!

Avoid this store at all costs. I placed an order for an 8 seat, 10 side pit sactional with 4…read morestorage seats. When my order arrived, it only contained covers for standard seats, rendering the storage seats/ottomans overpriced footrests. The first time I called the store to address the issue, "Bill" took my information and said a store manager would call me back in the morning. An hour later, I received a voicemail from Bill stating "I just realized that when the storage seat is being used as a seat not as an ottoman it's a standard seat cover that goes on it. It's only different if it's used as an ottoman and then it would be a different cover, so you're fine with the standard seat cover." I paid extra for storage seats/ottomans so that I could use them for storage, not so that I could have heavier than usual seat bases that cost more. Also, no manager ever called me back. I called the store today, and was informed by "Manny" that I would have to pay more for storage seat covers because they cost more than standard seat covers. I refuse to pay for employee error on a nearly $8k purchase. Thoroughly unimpressed.

I cannot say enough about how helpful all of the associates have been! I give the customer service…read moreteam a "5." I have recently purchased patio furniture, a nightstand, upholstered swivel chair and so much more. They have answered my questions, spent time with me finding the right size item, contacted me when a piece I was looking for arrived, etc. *I still would like to see larger font on their yellow stickers-can't read them. Also, they could use better lighting in the back warehouse area.

Crate & Barrel Outlet has been long-standing in the Route 59, Naperville area. Their central store…read morealways offers a variety of sofas, decor, glassware and serving ware, pillows, hutches, art, etc. Their back warehouse area has grown in the past few years and has kids' items, appliances, curtains, credenzas, side tables, rugs, chairs, and more. I was disappointed to see that most items were only 10% or 20% discounted although there was quite a bit of damage or staining on the furniture. They did have an additional $250 off $1000 spent but that really only applies to large-ticket items. I do love coming here for seasonal items but they had a small Halloween section. They did have some nice kitchen items but nothing that stopped me in my tracks or had an enticing markdown.

Friendly family owned store that knows their stuff! The owner was so patient with me while helping…read moreme pick out a recliner. Products in their store are all high-quality, priced well and are made in America. I will be buying all of my future furniture purchases from the

They let us choose from their floor stock in exchange for our deposit amount. Not quite what we…read morewanted but at least it wasn't money lost. Thank you to the owner for this.

I have to admit that I haven't (YET) purchased anything from MegMade but have inquired and visited…read morethe shop over the past couple of years ever since I saw her pieces at the Randolph Street market. Meg and her team are super creative and helpful. Her pieces fit into any home and interior style. I also feel like their marketing and space is just really genuine and friendly! I saw someone mentioned they took stars off for items not being on 'sale' during this time. I gladly will support local and handcrafted any day. Thanks Meg and team!

I would like to update my review. I did have the sofa redone at your shop. We discussed ad nauseam…read morethat it would be a comfortable soft sofa and that the velvet would not attract as much dust and lint as it does. You said it was specifically a better product. I had another chair recovered in velvet at Calico Corners in Wilmette and it does not attract dust and lint at all so it is not necessarily a function of all velvets. You were not nearly as helpful as you sound here on yelp when I had these complaints after the sofa was done. You' were completely unresponsive and refused to assist any further. At minimum, the sofa should've been comfortable and you definitely did mislead me on your product.

I had a wingback chair in a terrible state. They redid the chair and built a custom ottoman for…read moreme. They even made some matching throw pillows for me. Beautiful work with a very quick turnaround. Would definitely use them again!

We inherited a Victorian armchair and loveseat that were falling apart at the seams. The wood was…read morein terrible shape, and had an unattractive dark finish. Donna was extremely kind and helpful throughout the process. She gave practical advice, and spent a long time looking through upholstery samples with us. We decided to completely strip the wood to reveal the natural wood grain, re-glued, and reupholstered both pieces. All the work was done in approx two weeks, and all correspondence was answered promptly. We are over the moon with the results. The colors are stunning, and great care was taken to line up the complex pattern of the upholstery with the tufting. Excellent service and excellent results. We will be back with future products. Highly recommend.

Large selection compared to other locations. More decor and pillows, lots of bed and bath…read more Sometimes the best finds are in clearance section. Always pretty busy but lots of cashiers to get the checkout line moving quickly.

You can always get some great bargains here. I wished they had more registers open during the…read moreholiday hours. We were waiting in line and they only had two opened for awhile. There was a long line of people waiting. It took about 10 mins before someone opened a third register. Other than that, this location is big with a lot of parking. They need smaller shopping carts, like some of the ones in Downers Grove.

Employees are volunteers and proceeds go to domestic violence survivors. Forget taking your…read moredonations to Goodwill. This is a no-brainer. I went thrifting with a friend and was quite surprised at how many good brands I found. This place is really well priced when the average top was only $7. They do take both cards and cash. The lines to check out get quite long. Same with the line to try clothes on. There are only 2 fitting rooms available, so be prepared to be patient. Be kind to the employees. They aren't there to make extra cash.

Tried on a pair of shoes, walked to the mirror to see how they looked by the time I returned…read moresomeone took my shoes which were Lululemon summer slides. Employees acted like it some big ruse to take their shoes. Offered me a 25% discount to buy a pair of shoes just so I could leave the store. I left the place barefoot. I called the store as soon as I left and told Ellen that the way she handled this was inappropriate. She told me to return to the shop the next day and she would give me a $20 store credit. This is a screenshot of my timestamped email sent at 950am the next day 10 mins before the store opened. I entered the store at 10:03am and my shoes were on the sales rack marked at $30. These people are wild and their own cameras and my time stamped evidence prove it. These con artists really took my shoes, made me leave the store barefoot. Offered me a $20 store credit after I called and complained and then had the AUDACITY to have my shoes on the sale rack for $30 Even when presented with evidence that these were my shoes they tried to argue that they weren't because they were in like new condition. The woman who did all of this was the assistant manager Ellen. Mind you, I asked multiple times to see their cameras and to fill out an incident report before I left the store barefoot which they REFUSED. When I called the police Ellen REFUSED to give me the store address and kept telling me to hang up the phone. Also, as of 6/28, the website to the not for profit they claim proceeds support is invalid.

A hidden gem. When one drives past the storefront in this location (unlike the newer, sleeker one…read morein Arlington Heights), it looks like it might be a strip mall furniture shop or a competitor to CORT clearance/furniture resale. The signage is dated, unlit, and poorly located for maximizing attention, and the recessed strip mall it is in has very little else to assist here, but customers who give it a chance will discover that it carries many of the nicer brands that you're seeing at Walter E. Smithe, Penny Mustard, Abt, Toms-Price, Turk, Geneva Home Works, and others. Bernhardt, Hooker, Canadel, Butler, Flexsteel, and others. I think maybe AICO too, but not Smith Brothers, sadly. Plus it's a Flexsteel 'gallery' too (Flexsteel has a hierarchy of showroom levels, and this gallery level is the highest), so unlike their competitors, this modest-looking shop is one of the only stores in the Chicago area where one can see an updated sample list of every single fabric and leather swatch the manufacturer carries. I've shopped at all of the above stores and purchased from most of them. While the others have more items in a less congested showroom, once you know what you want, stop by Crest and order it from them. Nancy and Anna Marie are great to work with and know the industry and manufacturers well from decades of experience there and at previous stores. And while Crest does price match, I've often found that their quotes are significantly cheaper than even the biggest guys like Darvin. The only drawback with Crest is that some of their lead times for delivery aren't as fast, but they are very upfront and honest about this. They really focus on word-of-mouth and treating people with an eye to repeat business from loyal, satisfied customers. Oh, and the sales tax is cheaper at the Naperville-Lisle location than the Arlington Heights one, so if you're closer to the latter, check out the bigger showroom there and complete your order at the former (Anna Marie works at both locations).

This place is a hidden gem! I bought an England sofa for a very reasonable price. The quality is…read moremuch better than anything I could find online. Anna Marie was great to work with and the delivery was excellent and timely!

I love this antique mall for so many reasons. Easy to park, tidy store, filled with beautiful…read moretreasures and dealers working there are so helpful and know a lot. If you love design and want great quality at super fair prices this is the place to go. A hidden gem for sure.

I brought my 15 yr old here. She has an old soul as they say. Antiquing is her favorite pastime. As…read moresoon as we walked in, her eyes got big and she said "Mom, I'm going to be here for a while." We were there for 2 hrs. It's a treasure trove of possibilities. There are tons of venders who have sections of items. Some can be pricey, but there are definitely deals to be found. In one afternoon, my kid was inspired to redecorate her whole bedroom with antiques and florals. We bought lamps and pictures, and decor for shelves. She was so happy, which made me so happy. I collect vintage Christmas elves from the 50's. I was so excited to find some. I usually find them at estate sales, so finding one in a shop was a bonus. When we rang it all up it came to $250. We walked out with a lot of stuff, so $250 was a great deal. Just remember they don't do returns or exchanges I can't believe I waited so long to show her this place. I know she'll make me bring her here often.

I wanted to get a bunk bed and get it installed the same day. I came to the store at 2:30 left in…read morean hour and 4:30 pm the bed was delivered and 6:30 installed and finished!. Super Fast Service. They have really good deals for great quality furniture. The pricing is fair. You won't get overcharged. Super friendly.